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Charles Clinkard Reviews

4.8 Rating 49,815 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,729
 Metrics Info
4.8
Based on 49,815 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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D Greenwood
Verified Buyer
“It was stated that the bag I bought was genuine ostrich and it isn’t.”
Helpful Report
Posted 7 years ago
Dear Deborah Thankyou for your review. We are sorry the description of this bag was unclear and we have asked for this to be updated to reflect the material being Ostrich Pattern not Leather. We understand this is disappointing and if you would like to return this item for a refund do give us a call and we will assist. Kind Regards Nicola-Customer Services
Posted 7 years ago
M Lester
Verified Buyer
“After ordering a pair of size 5 uggs. Then speaking to someone on your online chat to tell me they was the right size i was after. I got them gift wrapped for my girlfriend's birthday. Then i received them after double checking with your online server for them to be the wrong size. Now i have to go all the way to milton keynes for a refund. And the 21st birthday was ruined. Thanks.”
Helpful Report
Posted 7 years ago
Hello Michael, Thank you for your email. We are genuinely sorry that this has happened, looking at the item that you have bought, there are some of the colours that do not start until an infant size 7 and go through to the junior sizes. With the colour that you have bought, the shoes do start with the smaller sizing and I can see that you have been given incorrect information. As a general rule, if you are looking for the larger sizes, they will say junior on them and then you will ge the larger size. We are sorry that this has happened and be assured that the person that you were speaking to has been informed of your disappointment. WIth regards Customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“Very disappointed in the boots sent. They were dirty and badly packaged. They should never have been sold at full price.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and stores, also when dispatching products we operate a rigorous checking procedure and are sorry this pair were sent in such poor condition. We have now sourced a replacement for you which should be with you shortly. No additional charge has been made. Please be assured your feedback regarding the packaging of your product has been forwarded to the dispatch team as we understand you were disappointed. We will ensure this situation is avoided in the future We are available 7 days a week and as late as 8pm Mondays to Thursdays on 0345 241 7742 and If you have any further queries do not hesitate to contact us. We hope you will visit us again so we can ensure your experience on this occasion is reversed and turned into a positive. Kind Regards Nicola-Customer Services
Posted 7 years ago
H Willoughby
Verified Buyer
“"I'm extremely happy with my boots, and the quality of the product, also the service I reveived, when ordering the boots in store, the staff couldn't have been more helpfu. However , no care had been taken when packing the boots, one of the boots was folded in half, there was no packing. They, literally looked like they had been thrown into the box. I was very disappointed, with the quality of care taken when packaging my boots."”
Helpful Report
Posted 7 years ago
Dear Heidi, Thankyou for your review. I am very disappointed to hear of the concerns raised. Items are rigorously checked at the point of dispatch for quality and to ensure they are packed correctly. Please be assured I have spoken to the team in question with regards to this. I have also passed on your lovely comments to the team in York. If we can help further in the future do not hesitate to get in touch, we are available 7 days a week and as late as 8pm Mondays to Thursdays on 0345 241 7742. Kind Regards Nicola Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Poor after sales service”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave your review. We are sorry you were disappointed with the service you received. On checking the details of your order, we can see there was a concern raised regarding the fit of the product as it caused discomfort when wearing this. Our Customer Services Team inspected the items for you closely and took into account the issues raised and advised that there was no fault with the sandals, it was more to the item being unsuitable for you. When purchasing a new product, we suggest wearing the item around your home for a number of days to ensure they are comfortable, there is a 35 days returns policy in place which gives that extra bit of security to the customer. You can then return for a refund or an exchange. If we can help further do not hesitate to contact us on 0345 241 7742, we are available 7 days a week as lae as 8 pm Mondays to Thursdays. Naturally we are very disappointed and hope you will give us the opportunity to restore your faith in ourselves at Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Veysey
Verified Buyer
“Awful. I ordered shoes with blue flashing lights. Upon arrival, the lights on one of the shoes did not flash at all. The other shoe did flash. These shoes were sent out without anyone checking them first! And then I saw that I was expected to pay the cost of returns! On a faulty item! And recorded deluvery was advised! So I called to say I was not prepared to pay for this and was sent a returns label. Then posted shoes back 3 days ago with request for an exchange but haven't heard anything since.”
Helpful Report
Posted 7 years ago
Dear Justin Thankyou for your review. Items are checked prior to dispatch and we apologise you received this particular pair. This is very disappointing to hear and please be assured we have fedback to the relevant area to ensure this is something which is avoided in the future. With regards to returns, we do ask for these to be paid for however we would not expect our customers to pay to return a pair which were of fault. My colleague arranged to cover the postage for you and I am pleased to advise that a replacement pair of shoes were sent yesterday and should be with you today or Monday via Royal Mail. We hope you will give us the opportunity to restore your faith in our company and if you need further assistance do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
D Georgiev
Verified Buyer
“Wrong model sent and will be returning. It's annoying that returns are still not free even when the error is on the vendor's side.”
Helpful Report
Posted 7 years ago
Dear Damyan, Thankyou for taking the time to leave your review. Items are checked prior to dispatch and we are naturally very disappointed that the style you received is not the correct one. We have contacted you via your order with further information regardin returning your item, as this appears to be an error on our behalf we would not ask you to pay to return this particular pair to us. If you need further assistance do not hesitate to contact us and we are sorry for the inconvenience Kind Regards Nicola-Customer Services
Posted 7 years ago
P Barnes
Verified Buyer
“Still haven't received the slippers and I am now away on the trip they were needed for. Please refund the payment.”
Helpful Report
Posted 7 years ago
Dear Mr Barnes Thankyou for your feedback. The order was dispatched on the 21st September 2017 with the courier DPD Local. This was on an overnight service however the courier have contacted us to advise they have been unable to deliver the parcel due to needing further information. We have passed over your telephone number attached to your order so they can contact you directly regarding this. We have sent a seperate email via your order. We are sorry for any inconvenience this may have caused and if we assist further do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday to Thursdays. Additionally you are welcome to email sales@clinkard.co.uk and we will respond as soon as possible. Kind Regards Nicola-Customer Services
Posted 7 years ago
L McCrory
Verified Buyer
“Appalled that I had to pay to return two pairs of boots at a cost of £12. Plus will never order from clinkards again”
Helpful Report
Posted 7 years ago
We offer a free delivery service as it benefits all of our customers. It is in our terms and conditions and on the returns information on our website that the customer pays for returns or can take them to a Charles Clinkard store. You can also purchase a Collect + label on our website where you can buy a label for £4.45 which will cover up to 10 kilo of returns in one package. We are sorry that you are not happy with our policy but the majority of our customers prefer this way, than having to pay for delivery and then offering a free return. With regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“Dear Sirs If you had read and look into my last order communication with you . You will not provide any request for review. The shoes arrived with scratches. It is not for wearing outdoors.”
Helpful Report
Posted 7 years ago
Hello Thank you for taking the time to leave your feedback. We ask all of our customers to fill out reviews - to ensure our reviews are accurate and true reflection of the customer experience we provide. I am disappointed to see the problems you have had with your order. I can see our Customer Care team got in touch and offered an exchange or a 40% refund, to which you requested a refund. I hope this goes some way to make up for the disappointment and inconvenience caused to you. Thank you or getting in touch with us with your feedback and I hope you will accept my apologies once again. Kind regards Sam, Customer Service Manager
Posted 7 years ago
J Goodwin
Verified Buyer
“how can i write a review, it was out of stock, even though it was on your most recent web site, very poor.”
Helpful Report
Posted 7 years ago
Dear John, Thankyou for your review. The Heavenly Hanworth shoes were part of the Spring Summer collection and at the point of the order being placed this was a low stock item. If an item says ‘Low Stock’, it means that we are in short supply of that style in the size and colour in question. This means that although you are welcome to place an order, we are unable to guarantee availability. In a minority of cases, we will contact you within 5 working days to let you know that unfortunately we cannot fulfil the order. If you have paid on your card, we only take payment on dispatch and therefore you will only be charged if the stock is definitely available and your order is ready to dispatch. We are very sorry we were unable to fulfill this for you and please be assured only payment for your additional pair was taken and I also note this has been dispatched. We hopefully may receive more of this style in 2018 and you are welcome to receive a noification should a pair become available. Naturally we are very disappointed and hope you will return to Charles Clinkard in the future four your shoe purchases. If we can help further please do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola Customer Services
Posted 7 years ago
A Fuller
Verified Buyer
“Wrong shoes sent, so therefore arrived to late for when I needed them, then ordered a Size 5, came more like a size 3. Very disappointed as exactly what I had been looking for, then had to pay to return them!”
Helpful Report
Posted 7 years ago
Dear Ann Thankyou for your review. Items are checked prior to dispatch and it is very disappointing to see that you received the wrong shoes. On checking your order, our Customer Services team assisted in correcting this for you and we sincerely apologise for the inconvenience this caused you. I have contacted you seperately regarding this and hope you will give Charles Clinkard the opportunity to restore your faith in us. If any further assistance is required then do not hesitate to get in touch. Kind Regards Nicola Tyrrell-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered beige, (a light colour, same as 2 pairs I have had for a few years, which now need to be updated as they are looking well worn) Sadly the box the shoes arrived in , which was prompt, were a sort of grey. It had beige on the box,I already have a pair of grey, so I could compare. They sort of have a brown look on the grey. I was needing the light colour so I could wear them on holiday abroad,in the coming months. The shoes are alright for the Autumn in is country, but Not abroad.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with the Rieker Date Mary Jane shos which you recently purchased. We have checked the shoes alongside the image and can see there is a difference and have asked for a new image to be updated to reflect this. Unfortunately we dont have any lighter colours available in the style however they may be updated in the next season and hopefully some new options will become available. You have 35 days to return for a refund and you are very welcome to send these to us if not happy with the overall look, as long as the items have not been worn outside. If we can help further do not hesitate to contact us Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
C Tamasi
Verified Buyer
“I ordered a pair of Clarks shoes which were in the sale and a really good price. I ordered to have them delivered by Collect+ to a local shop to avoid a delivery charge. Got an email with barcode in due course and collected them. Unfortunately the heels on one of the shoes was faded. The instructions on the delivery note said any shoes to be returned at my own cost, so I drove 15 miles to my nearest Clinkards to return them. The manageress inspected the shoes, rubbed a bit of spit on the heel and said she thought the heel just needed a clean, but I was not convinced and asked for a replacement. They did not have a pair in stock and so the manageress offered to order me a new pair. I said I would do this myself online as I wanted it delivering for free to a Collect+ store. She said she thought they could do this for me (which it turned out they couldn't, she was just desperate for the commission on the sale). After quite a wait she gave me a receipt and told me to contact the Customer Services with any problems. On looking at the receipt when I got home, it did not have my email address or any of my details to notify me the parcel would be delivered. I rang Customer Services and a lady took my email address and assured me the order was ok. A few days later I received an email from Royal Mail saying they were delivering my parcel to me at my chosen address. I knew then that the manageress at your store had just ordered the parcel to me with my address as a local shop. Obviously a got another email later saying delivery had been refused. Why would a shop take my parcel in for me to collect when they didn't know me from Adam?! Rang CS again and spoke to a really helpful lady who arranged for another pair of the shoes to be sent from a store that had stock. She left me a voicemail a couple of days later asking for a delivery address as the could not deliver to the Collect+ location. I rang back that day and gave my home address. The next day I had another voice mail asking for the same info. I rang back and said I had rung the day before with the info. The lady I spoke to insisted I hadn't and must have rung one of your stores. I told her I had definitely rung CS and spoke to a gentleman. She put me on hold and then came back and said no men had been working that day and I had rung the wrong ace. When she asked for my address, it turned out that surprise, surprise, my address details were already input. No apology for virtually calling me a liar, just a bit of mumbling about how there were no notes. Finally got my shoes a couple of days later. They were fine. Would I ever order from Clinkards again, even if it was a great price..... NO!”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave us a review – naturally we’re really disappointed to read about your experience. This is not the usual level of service our customers receive, and for this reason, our Meadowhall branch manager was equally as disappointed, and she will be in touch with your personally to apologise and discuss your experience with you further. We really hope this has not put you off shopping with us again in the future, and that one day you will change your mind – we would love the opportunity to restore your confidence in Charles Clinkard once again. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
E Houston
Verified Buyer
“Ordered the pumps online as I needed them quickly. Paid for next day delivery & the pumps arrived only to find that the straps on the pumps were attached differently One shoe showed the Lellie Kelly logo one way & the other logo faced the opposite way up. Total disaster. Ok I got another pair from the Kirkcaldy shop but never the less I couldve done without the inconvenience that's why I had ordered online in the first instance. Don't think I'll be doing that again.”
Helpful Report
Posted 7 years ago
Dear Eunice, Thankyou for taking the time to leave your review. Please accept our sincere apologies for the issues you encountered with your Next Day order. Items are checked prior to dispatch and it is disappointing you received this pair of Lelli Kelly's. We can see on your order that a member of the Customer Services Team has spoke to you regarding this and the charge for the Next Day of £5.99 was refunded back to you. We are also pleased to see that you were able to exchange this pair in our Kirkcaldy store. We fully appreciate the inconvenience this may have caused you and hope you will return to Charles Clinkard in the future. If you need assistance do not hesitate to call us on 0345 241 7742, we are available 7 days a week and up to 8pm Monday to Thursday. Kind Regards Nicola-Customer Services
Posted 7 years ago
L Gains
Verified Reviewer
“""”
Helpful Report
Posted 7 years ago
Dear Leanne Thankyou for your review. We have looked into your order and can see we have been in touch regarding this as the items were not received. We are sorry you were disappointed and have sent a further email today. Please can you call 0345 241 7742 if you have any further queries. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Greatbatch
Verified Buyer
“I was sent the wrong size shoes! When I queried this I was told it was my error so I had to pay for returns. When I pointed out the photographs I had sent showing it was clearly the wrong size did I then get an apology and that they were out of stock in the size I ordered. I could have retuned them but as they are too big and not too small I have put them away for my son. However I am very disappointed in the service I received and would be reluctant to order from you again.”
Helpful Report
Posted 7 years ago
Dear Stacey Thankyou for your review. We sincerely apologise for the inconvenience caused regarding your recent order. Items are checked prior to dispatch and it is disappointing that the size you received was incorrect, additionally as this was a sale item, there was a high level of demand for this style and unfortunately we have no pairs left. We are pleased to hear you have kept these for the future and hope you will reconsider ordering again from us. If you need further assistance do not hesitate to contact us. Kind Regards Nicola-Web Customer Services
Posted 7 years ago
Mrs E O
Verified Buyer
“I did not receive the lelli Kelly coloring pens with my daughters colourissima school shoes.”
Helpful Report
Posted 7 years ago
Hi Elaine, Thank you for your review. I am sorry to hear that you did not get the pens and have sent a pack out for you today. They should be with you early next week. With regards, Janice Ruddock - customer services
Posted 7 years ago
A Savage
Verified Buyer
“I ordered sandals by telephone with necessary codes and when arrived by post they were completely wrong. Size was correct! Phoned to say what had happened they checked the order which was correct but wrong sandals said they would deliver the right ones and collect wrong ones. They would phone me to arrange delivery. They phoned it was to be in a few days and I would have to be in all day I did have slot the evening before. Good job I was retired.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry that the incorrect sandals were sent out to you. When we arrange for a drop off and pick up at the same time, we cannot arrange a time as the courier has to arrange his route around the packages that he has on his van that day. Unfortunately for this reason we cannot give a time altough they may be able to give you a time on the day when they have arranged their route. I am sorry that this has happened and hope that you were pleased with your replacement pair. With regards, Janice Ruddock - customer services
Posted 7 years ago
N Gibbons
Verified Buyer
“I ordered home delivery and was in garden when delivered so they didn't leave took it to Reading 10 miles away thy would I shop on line if I needed to go to nearest town to pick it up still have not received my shoes”
Helpful Report
Posted 7 years ago
Thank you for your review. Looking at the tracking on your order, the courier tried to deliver to you on the 3rd and again on the 4th but there was nobody to take the parcel. When you get your first card, you can add a safe place where they can leave the package for you should you not be home. I am sorry that on this occasion that you were not able to do this. If you wish to order in the future, if you let us know your order number we would be happy to send out by Royal Mail for you, then should you not be home it would go to your local sorting office if this is easier for you. I hope that you are able to get your order soon. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,815 reviews
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