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Charles Clinkard Reviews

4.8 Rating 52,268 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,762
 Metrics Info
4.8
Based on 52,268 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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C
Verified Buyer
“On behalf of my 92 year old dad, thank you for the most comfortable indoor shoes he’s ever had. His 3rd pair is proof enough - he won’t wear anything other than the Grecian Slippers! The service is flawless and personal. Grateful!”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Unfortunately the not-free returns won’t make me a repeat customer. I mistakenly read “Hassle Free Returns” on their website as if they were free returns, but they are not. For a products such as shoes that really need to be tried on, CC’s current policy just doesn’t work for the modern online shopper.”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave a review. I am sorry for any confusion caused, we strive to be as clear as possible for our customers and avoid any miscommunication when processing a return. Online orders can be returned to any Charles Clinkard branch excluding concessions. If posting to our Head Office, we do ask customers to cover cost of postage but offer a Royal Mail label for £3.20 on our websites return page. If you have any queries regarding this, please do not hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 5 months ago
D
Verified Buyer
“Wrong colour and wrong size recieved,was for a wedding no time to change them so disappointed”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave your feedback. I’m truly sorry to hear that the wrong colour and size were sent to you, especially for such an important occasion. This is understandably disappointing, and I apologise for any inconvenience this caused. Please be assured, this has been brought to the attention of the Warehouse Manager. Once your return has been received by our warehouse, a full refund will be processed and we will notify you. Kind regards, Hannah, Customer Services
Posted 5 months ago
G
Verified Buyer
“Excellent service. Easy to use website and helpful customer service over the phone.”
Helpful Report
Posted 6 months ago
M
Verified Buyer
“Shopped while on short break from Portsmouth , saw some slippers I liked didn’t have my size advised I could have them sent by post , this was a Tuesday slippers arrived home before I did on the Friday excellent service lovely shop hope to return in February .”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Very easy website to use and very quick delivery but unfortunately the boots are to big so will be returning them.”
Helpful Report
Posted 6 months ago
P
Verified Buyer
“Excellent service, very quick”
Helpful Report
Posted 6 months ago
T
Unverified Reviewer
“I was served by Claire at the Northallerton branch. Claire was very helpful in assisting with sizes and offering her opinion on style and fit. It was also a lovely surprise when I paid at the till as the shoes were less than I expected. Great selection of shoes, boots and sandals at this store.”
Helpful Report
Posted 6 months ago
A
Verified Reviewer
“Fantastic Service today from Joshua in Charles Clinkard York this morning. I have been shopping at this branch for several years, there is always great choice from several brands,everything from strappy sandals and high heals to weatherproof winter boots. I was exchanging boots I bought yesterday as I changed my mind about the colour. This was all managed seamlessly, especially considering there was issues with the internet.”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Delighted with my Eco trainers, very comfortable and look stylish. As usual the service from Clinkard was excellent.”
Helpful Report
Posted 6 months ago
L
Verified Buyer
“Excellent service in store the shoes I needed were not in stock . They were ordered in store for home delivery and arrived prompt”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Very pleased with the service. Order arrived quickly and well packaged. Excellent.”
Helpful Report
Posted 6 months ago
J
Verified Buyer
“Purchased 2 pairs of boots both lovely quality and perfect fit quick delivery Will shop again at Charles Clinksrd”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Delivery was much quicker than promised. Good price. The slippers I bought are not widely available so appreciated the good service”
Helpful Report
Posted 6 months ago
Mrs
Verified Buyer
“Very good company to deal whether online or in a retail shop. It was the first time - ever - I had ordered footwear online as I like to try shoes/boots on in store. However the returns process was so simple had I needed it, but the boots were perfect when they arrived, so I didn't need to use tge returns option.”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“A smarter twist on a trainer. Saw them in Holt but decided to buy them on line when I returned. Very comfortable and the zip sides make them easy to put on.”
Helpful Report
Posted 6 months ago
L
Verified Buyer
“Easy process to follow no issues at all.”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“The shoes were too small and too narrow. Having purchased shoes previously I was disappointed this time.”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave us a review. I am sorry to hear your purchase was not suitable. I understand this is disappointing especially when it is a tried and trusted brand. Your return was received and processed by our Returns Team and I can confirm the funds should now be back in your account. If you need any assistance finding a better fitting ballerina pump, we have a wide range on our website and are available 7 days a week if you have any queries. Kind regards, Hannah
Posted 5 months ago
K
Verified Buyer
“Communication regarding my delivery was excellent and when I needed advice from customer service because of as problem with my address they could not have been more helpful.”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“Shoes perfect. Delivery awful ..had to wait in all day. First text 11.00 to 3.00 then 11.00 to 6.00pm. eventually delivered 5.45pm. had to wait as signature required”
Helpful Report
Posted 6 months ago
Charles Clinkard is rated 4.8 based on 52,268 reviews
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