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Charles Clinkard Reviews

4.8 Rating 49,766 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,674
 Metrics Info
4.8
Based on 49,766 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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S Kendrew
Verified Reviewer
“Very poor, right shoe was badly damaged and had a red sticker in it stating a further 20% off for I assume the damage. I had in fact paid full price. Complained and did not get a satisfactory response so complained again and got no resonse! Poor shoes n poor service”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry to hear your commenrs regarding your recent order of the Clarks Linvale Jerica. The product was in our sale and not at its full price however although we source items from our warehouse and stores, they may have been tried on or on display. The quality of the item should certainly have been raised before dispatch and we are very sorry you received the pair you have. Our Customer Services team have already been in touch regarding this and we have contacted you seperately regarding this. We again sincerely apologise for the inconvenience caused. Kind regards Nicola Waller-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The colour was coral and I ordered an orange. Kept the sandals as my daughter liked them but they do not match with her swimwear which was my intention.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with the colour. The colour description is provided directly from the manufacturer and we will ensure your comments regarding this are passed directly. We hope your daughter enjoys wearing them and do not hesitate to contact us in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“We ordered online as the shoes were not available in store in my size. Due to them being too narrow for my feet I need to return and I’ve been asked to pay to return them recorded delivery. I would not do any further online purchases with this company.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear you will not be returning in the future. We offer a large range of brands, in stunning styles and colours for the choice of every customer. Our standard delivery is free on the UK and with no minimum spend , we ask customers to pay towards the cost of the return. Returns can be made via the following methods: Post Office-there are many different services available however we do recommend a tracked service for your reassurance. Collectplus-This is £4.49 and allows up to 10KG in weight to be included, this is idela for larger items and convenient especially due to the number of stores around the country which offer drop offs. Store-If near to a store, you can take in your shoes within 35 days unworn and in resaleable condition for a refund or an exchange. We appreciate all feedback from our customers as we can then see the different level of service our customers receive. We are naturally very disappointed to hear your review and hope you will reconsider returning to us. Our Customer Services are available 7 days a week and you can call 0345 241 7742 or email sales@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 6 years ago
N Hribar
Verified Buyer
“I still did not get the shoes. How come? It was paid already. Br nena”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your feedback. We are sorry you have not yet received your parcel, this was posted out to you on the 16th April and can take additional time when going over seas. We have sent a seperate email with the tracking which shows your parcel should arrive very soon. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services
Posted 6 years ago
M Gosling
Verified Buyer
“I got somebody else’s order, completely different sandals! It would have been good to have had the sandals I ordered for Easter-most disappointing”
Helpful Report
Posted 6 years ago
Hello, Thank you for your recent review. We would like to thoroughly apologise you have received the incorrect item. This has been an error in our dispatch department, and we will investigate how this has occurred. Please rest assured this is a very rare occurrence. I can see you have spoken to our Customer Services Department who have arranged with you the return of the incorrect shoes and a replacement pair for you. We hope we can resolve this as quickly as possible and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“Unfortunately I did not receive my order”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry to hear your comments regarding your recent order. We have looked into your details and the address appeared to be missing some information. Due to this, the parcel was returned to us and we ensured a full refund was issued for you. If you replace the order and ensure any street numbers/names are included we wil endeavour to process your order further. We appreciate all feedback and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“Shoes came and were marked. The fronts scuffed and had been attempted to be covered up. I received a refund. Very disappointed”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We would like to thoroughly apologise you received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We will investigate this internally to how this has occurred. We can see you have returned the item and received a refund. We have messaged you privately regarding this. Please rest assured this is a very rare occurrence and hope this has not deterred you from shopping with us in the future. With Regards, Demi Bandeira Customer Services
Posted 6 years ago
N McNaughton
Verified Reviewer
“I was sold a pair of children's skechers which they knew there was a design fault in as admitted by the manager on my return one week later. They gave me an old model with a known fault when they had the new model in stock and they also knew (at that point) that I was from out of town with two small children. On return of the shoes there was no apology and they made me go and find a cashpoint woth two small children to get the two pounds difference in the price of the models. Very bad PR - I will be telling everyone I meet not to go there for children's shoes as they do not care about their customers.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise for your experience in store, we pride ourselves as a company in Customer Service, so this is naturally disappointing to hear. Would you please be able to provide further information so we can look into this for you, we would require the store you visited, the item purchased and the date you visited the store if possible. If you could please email this information over to demi.bandeira@clinkard.co.uk and we will investigate this promptly. Please rest assured this is not a regular occurrence and we look forward to hearing from you. Kind regards, Demi Bandeira, Customer Services
Posted 6 years ago
D Wilson
Verified Buyer
“All was well with my purchase as usual,but, the shoes I ordered were too narrow if you stock an E fitting they will be fine otherwise always happy with all my purchases,will be ordering again soon.best wishes.Drieda Wilson”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave your review. We are sorry to hear that the fit of this lovely shoe was not right for you. Unfortunately we do not have this in a wider fitting. We do hope that you find something that is suitable for your requirements and we apologise that we did not have something similar that we could recommend for you. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
A Alomran
Verified Buyer
“I don’t receive my order. I checked my address information in your website;it was correct.i did not expect the action from your side . this will be my first and last order from your website.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are naturally disappointed to hear you are unhappy with your experience of ordering with us. The label for delivery is printed using the address provided by the customer and is not amended or changed by our dispatch team. The parcel left the UK without incurring any issues, but the Postal Service in Saudi Arabia were unable to successfully deliver the parcel and subsequently it was returned to us. Unfortunately, it is company policy that we are unable to resend the parcel, but we will issue a full refund once the order is returned. Once again please let us apologise for the inconvenience and if you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
L Venters
Verified Buyer
“Your website kept crashing while I was processing my order. I did use the webchat which was semi helpful - as they advised that my first order had not gone through fully and I could finalise it on a phone call. I never made the phone call but just re-ordered the following day and I only ever received 1 confirmation of order but ended up receiving 2 separate orders which meant I had to return one of the packages at my own expense. I shop on the internet all of the time and this was one of my worst experiences which is a shame because I love the shoes.”
Helpful Report
Posted 6 years ago
Thank you for your review, I am sorry to hear that you have had a problem on our website and can see that you had an incomplete order one day, and then placed 2 orders the next day. I hav eleft a v/m message for your regarding this and hope that you will get in touch with regard to this so that we can help. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
T Harris
Verified Reviewer
“unfortunatly I received the wrong item, after being recommended by friends a complete different shoe arrived, u asked for me then to send a pic of what shoe I received, not being that computer savvy I couldn't be bothered with all that so I sent them back without re ordering but did receive prompt re fund”
Helpful Report
Posted 6 years ago
Hello Tracy Thankyou for your review. Firstly, please accept my sincere apologies for the inconvenience caused during your recent order. Our Customer Service requested a picture to see if they could resolve where this pair originated from however we fully understand that uploading pictures can be tricky on some devices and we aprpeciate these being returned to us. We have now issued a refund, however please be advised we have arranged for this to be investigated to ensur more care is taking during dispatch. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
J Strong
Verified Buyer
“I ordered a a pair of shoes child’s size 12G from the website and paid for next day delivery. When they arrived they were 12F I was sent a returns label as the website details were wrong and 12G was not stocked. However I was only refunded the price of the shoes and not the next day delivery charge. I was charged for a mistake the company made.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise the item was listed incorrectly on our website, we have informed our website team to ensure this is rectified as soon as possible. We can see you have returned the item for a refund which has been processed as requested. With regards to the next day delivery charge, this should have been reimbursed due to the error and I can confirm this has now been refunded for you. Once again please let us apologise for the inconvenience caused and we hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered my daughter a pair of shoes in her size, but the sizing of the shoes was completely 'off'. I'm angry that I had to pay £4.50 to return them, when this was clearly not my fault. She is a size 11 in every other shoe. The shoes were far too narrow and about 1cm to short.”
Helpful Report
Posted 6 years ago
Thank you for your review. Unfortunately fit is a very personal thing with regards to shoes and with many Companies making shoes, the sizes are a guide and not guaranteed as they may differ slightly. However shoes should not be this much smaller and I have added notes to your order to have the size checked when they come back in. If a discrepancy is found we will contact you at this time. We do apologise for any inconvenience and hope that you find a pair of shoes for your daughter that is a perfect fint and suitable for her needs. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
P - Werst Yorkshire
Unverified Reviewer
“Ordered pair of Rieker Boots clearly shown in stock at sale price. Following day received phone call to say that they had been sold and could not be delivered so refund given. Very disappointing outcome for such a reputable ?? company !! Showed as cancelled ( not by me)”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sincerely sorry that this has happened, we do try to take an item off our website before it is out of stock, but sometimes during a sale, stock can outstrip demand and we get the odd order where we are unable to fulfil the item. We always let the customer know if this is the case and apologise if this does happen. If you place an order using a credit or debit card, no payment is taken until the point of dispatch, but if PayPal or Amazon payment has been used, we refund immediately we become aware. This doesnt happen often, but once again, I express our apologies as a Company that this has happened on this occasion and hope that it will not put you off ordering again in the future. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
J
Verified Reviewer
“Ordered boots on line. When they turned up one boot was badly marked and scuffed. Returned for a refund.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Items are checked prior to dispathc and we are very disappointed you received this pair Please be assured we have investigated further and are very sorry for the inconvenience caused. We can see a refund has now been processed and if we offer further assistance do not hesitate to contact us. Kind regards Nicola-Customer Services
Posted 6 years ago
A Martin
Verified Buyer
“One item out of stock. Second item took more than a week to arrive. I had purchased others by then. Need to improve pace and accuracy of stock.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. When a product is low in stock, the availaibilty will be less than three pairs and as we also sell via stores we cannot guarantee a pair will be available. On this occasion we were unable to fulfill one item and had thoroughly checked throughout the company to ensure this. Your other pair was available to us however additional time was added as we need to transport the item into our main dispatch area and we are sorry for the delay. Our standard delivery is up to 5 working days and the order we sent to you was processed on the 4th day and also sent on the quickest service available. We do have faster options such as Express which is dispatched within 3 working days and is £2.99 or a Next Day service at £5.99. We appreciate your feedback and fully understand how disappointed you are and will of course ensure your comments are passed on to the relevant department. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I bought online a pair of Gabor shoes, a brand I buy regularly, to find the the size I also normally buy didn't fit me - I couldn't even get the shoe on. To return them, I had to pay £4.49. I have used Collectplus many times, its an excellent service, but I've never had to pay before so I didn't even think to look at the fine print in the policy. I won't be buying online from this store again.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your email. As size is personal we cannot guarantee a particular style will fit however we can understand your disappointment when you found this particular boot did not fit. We offer free delivery with dispatch within 5 working days however do ask for returns to be paid for and you can find the information on our returns policy here: https://www.charlesclinkard.co.uk/returns-i17 Royal Mail offer a variation in services depending on the requirements of the customer and Collectplus is £4.49 and covers up to 10kg in weight. Collectplus is ideal for larger items and multiple orders giving a tracked service. We appreciate your feedback regarding our service and will of course ensure your comments are passed on. We ask customers to leave a review to reflect the different level of service experienced as this helps us to progress forward as a company. We have contacted you seperately regarding your order and hope we can restore your faith in shopping with us here at Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
T JARVIS
Verified Buyer
“I received an expensive pair of Gabor ankle boots very scratched and damaged . Very disappointing from a reputable company”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very disappointed to hear your order did not arrive in the condition you would expect and are sorry for the inconvenience caused. Items are sourced from our warehouse and stores, they may have been tried on or on a display however quality should not be affected and please be assured we will investigate how this occurred. We have contacted you via your order and hope we can restore your faith in shopping with Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
D Oliver
Verified Buyer
“Order process was good. Staff member that took the order was helpful. Delivery timeframe was good. I was very surprised at the state of the shoes when I opened the packaging. I purchase Gabor shoes at full price from the high street, on a regular basis. They are always well protected with tissue and in perfect condition. In fact, the shoes I ordered, I have in black currently, purchased from the high street at full price. On receipt of package, sounded like there was no protection with tissue, shoes were moving around within the box. On opening the box, there was one small narrow sheet of tissue across the centre of the shoes, which was loose and did not protect the shoes in transit. They are scratched and also covered in very greasy finger marks. I don't know how many people had handled the shoes, but there was not a patch that was not covered in very greasy finger marks. They were received in a disgusting state. I tried with a soft cloth on one shoe to remove the finger prints, but they are not coming off easily. I will have to take to a shoe repair shop to have them buffed, as I think this is the only way to remove the grease marks. It probably will not remove the scratches from lack of packing protection! I haven't even tried them on, they are sitting back in the box in my hall! I appreciate they were at sale price, but how can you allow shoes to be poorly packed, handled in such a way and sent in this condition? Do you not receive to send out from the manufacturers? If so, they would have been in excellent condition and well packed! I am not returning and paying for recorded delivery out of my own pocket. I will have to put up with it and pay a shoe repair company to try and make them look as they should be, new shoes! Shame, I was going to order a suede pair I had seen on your website, but not now. Can you imagine covered in grease and no tissue protection in transit on suede! Please review how your shoes are handled and sent out. I still don't understand why they would be handled, surely they should be packed from manufacturer already. Please investigate.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Firstly please accept my very sincere apologies for the quality of the items you received. We do source from stores and our warehouse however any problems during dispatch should have been raised and we are incredibly disappointed this has happened. We have contacted you via your order regarding this and hope to restore your faith in Charles Clinkard. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,766 reviews
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