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Charles Clinkard Reviews

4.8 Rating 50,183 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,209
 Metrics Info
4.8
Based on 50,183 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L Rushforth
Verified Buyer
“The trainers arrived on time but the quality was poor & the pattern/marking on the front of the shoe didn't match - looked like odd shoes! Needless to say, they were returned.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you were unhappy with your order. I have checked and we haven’t received the shoes back to us as yet but as soon as we do we will inspect them and contact you. Please accept my apologies for any inconvenience caused. Kind regards, Tracy, Customer Services.
Posted 9 years ago
D Wilson
Verified Buyer
“I received the shoes one size 9 and one size 10, phoned up and still waiting for a returns label but staff were helpful and returned to the Redcar store. Shoes look smart for the price”
Helpful Report
Posted 9 years ago
Hello Darren, Thankyou for your feedback. I am sorry you encountered an issue with your order. A prepaid label was posted out to you however I apologise if this wasnt received. I have contacted the store and they have advised they have now resolved this for you and you now have the correct size of shoes. I hope you will order from ourselves again and if we can assist further please contact us on 0345 241 7742. Kind Regards Nicola -Customer Services
Posted 9 years ago
S Pretty
Verified Buyer
“Shoes arrived nice and quickly but wouldnt recommend to use online as returns are not free. With something like shoes, where different styles fit differently, returns are likely. Shoes too wide for daughter but correct size out of stock so hving to return and re-buy elsewhere. Expensive way to try on shoes.”
Helpful Report
Posted 9 years ago
Thank you for your comments. Deliveries are free and we find that this benefits more customers than offering free returns, we do have shops where you can take returns back if you prefer or have a link on our website where several pair can be returned together at a cost of only £4.09 in total. With regards, Janice Ruddock-Customer Services.
Posted 9 years ago
P Acres
Verified Buyer
“Website very easy to use however delevery was very slow.Nice slippers,They have been worn,to wide and to big returned 4 a refund not true to size”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. Naturally I am sorry to hear you were disappointed with your recent order from ourselves, Our standard delivery option is dispatch in 2-5 working days and your order was sent on the 3rd working day. We do offer quicker options such as Next Day at a cost of £5.99, if the item is in the warehouse and the order is placed before 3pm then we can have this with you the Next Day. Additionally we offer an express service which for £2.99 guarantees dispatch in 2-3 working days. As we source items from our warehouse and our stores, we cannot guarantee items have not been on display or potentially tried on, please be assured that the Slippers received would not have been worn. I have sent you a seperate email via your order with reference to the above. I hope you will consider placing further orders and if you need further assistance please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
A Madden
Verified Buyer
“My online order proceeded fine until the section, I think it was, Register for Online security. I did not complete this as I thought it was optional. However, my attempts to proceed to the Checkout were futile. I gave up and telephoned my order which took no time at all, friendly and efficiently. Any future orders will be given by 'phone.”
Helpful Report
Posted 9 years ago
Hello Anne, Thankyou for your feedback. I am sorry you encountered issues on ordering via the website, please be assured your comments have been passed to the relevant department to look into further. Its lovely to hear of the excellent service you received in your telephone call and we have passed your kind comments across to the Customer Services Advisor who assist you. If we can answer any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 9 years ago
K Ann Leigh
Verified Buyer
“Postman left the parcel in garden wasn't impressed as I was in all day an the door bell didn't ring all day either!! Such a expensive part of boots to be left outside is not acceptable...”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. This is unusual for Royal Mail as they require a customers signature or will leave a card to advise they can redeliver of the item can be collected from the local Delivery Office. Please be assured we will raise this issue with them. We do offer alternative delivery options including Interlink who will leave in a safe place( if instructed) and will also text/email with an hours delivery slot so you know when your parcel is arriving. We also offer delivery to a local store if you are near to one and Collectplus is an additional option where your item is sent to a drop off point selected by our customer. I hope you will consider placing further orders and if we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
F Hall
Verified Buyer
“Although I got my shoes, eventually, I was not aware that I had to wait for a phone call to inform me when my shoes were in the designated shop. Apart from thatr I still fins it unusal buying Clarks shoes from Clinkards cheaper than at Clarkes, but more full them.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. With reference to the Collect in Store, some items are not available directly from your chosen store and are sent from alternatives around the country, delivery via this option can be 2-5 working days. You will be contacted by the store as soon as the order is ready to pick up. I am pleased you have enjoyed the Charles Clinkard shopping experience and that you have also received a bargain. I hope you will continue shopping with ourselves and if we can assist further please call 0345 241 7742. Kind Regards Nicola - Customer Services
Posted 9 years ago
M Mackie
Verified Buyer
“I am keeping the boots as they are comfortable I ordered navey but they appear to be black as this was at the end of the sale what else do you expect will have to order sooner next time M”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I have contacted you via your order regarding the above. Kind Regards Nicola-Customer Services
Posted 9 years ago
A Reed
Verified Buyer
“Requested delivery to neighbour, this was not done. Card stating I had missed delivery pushed into back door, not even delivered through post box in front door. It was very windy day so exceedingly lucky it did not blow away. Had to arrange delivery to local shop”
Helpful Report
Posted 9 years ago
Hello Angela, Thankyou for your feedback. I am sorry your recent experience regarding delivery was unsatisfactory. Interlink are usually excellent when it comes to leaving parcels and it is clear on this occasion they did not meet the high standards we would expect. I am pleased you have now received your parcel and if we can assist further please call 0345 24 17742. Kind Regards Nicola-Customer Services
Posted 9 years ago
G Wood
Verified Buyer
“Very pleased with the product. A little disappointed that it takes so long to arrive. I receive purchases with free postage faster from China.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback, Our standard delivery is dispatch within 2-5 working days. As we source stock from the warehouse and our stores then can be a delay in the items arriving in to our dispatch warehouse for delivery. On checking your order the items were sent on on the 4th working day and I am sorry you were disappointed with the timescales. We do offer additional postage options which include: Next Day-£5.99-If the item you require is in our main warehouse and the order is placed before 3pm then this will be with you the next working day. Express-£2.99-this is a service which guarantees dispatch within 2-3 working days. I hope you will consider placing further orders with us and if we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
A Hall
Verified Buyer
“Delivery was a little slow, but otherwise I was very pleased with Clinkard service. Unfortunately I have to return my purchase as the boots were a tad tight accross the width.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. On checking your order you chose the standard delivery option which is 2-5 working days for dispatch. As we source stock from our warehouse as well as stores a delay can occur when transporting the stock into our main dispatch area. There are quicker options for delivery such as: Next Day-£5.99-If the item is available in the warehouse and order is placed before 3pm then this will guarantee a Next Day service. Exoress-£2.99-This will guarantee dispatch in 2-3 working days. I hope you will consider ordering again and if we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
K Whitehouse
Verified Buyer
“Very pleased with Rieker ankle boots - they fit like a glove. Not happy with delivery. At no point was I warned that a signature would be needed. I leave my porch unlocked with a sign saying, 'Please leave parcels in this porch.' I got home to a card saying my parcel had been returned to the post office in Houghton le Spring! This involved me in an 8 mile return trip to collect it. If I had known this I would have changed the delivery address and saved myself the hassle of having to collect it.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback Royal Mail will ask for a signature when leaving a parcel and will not leave items in places such as porches/sheds etc and will take the item back to the delivery office leaving a card to advise the customer. We also use Interlink who are happy to leave items in a safe place/neighbour and will also offer an hours slot as to when to expect delivery, when you place a future order you can certainly request this as an alternative. I am sorry you were disappointed with your delivery however am pleased that the Rieker boots you purchased are perfect. If we can assist further please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
V Drungilaite
Verified Buyer
“Great shoes and good prices, however was dissapointed that after buying shoes online I received a call that they are out of stock evet though it was written low stock and still ley me buy it”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback.. To ensure the widest range of products is available to our customers we source stock from our stores as well as our warehouse. Low stock means we have 3 pairs or less and although the stock information is updated daily we cannot guarantee availability as we may have sold the stock in one of our stores in the meantime. We therefore like to advise customers of this before they place an order. We are sorry you were unable to receive the item you originally requested and hope you will take another look through the website and find an item that you like. Kind regards Nicola-Customer Services
Posted 9 years ago
S Bamford
Verified Buyer
“The level of service on this purchase was not as good as previously.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your email. I am disappointed to hear you are unhappy with the service you received on this occasion. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
C Milner
Verified Buyer
“Ridiculous that you have to pay to return items it's 2016 !! Won't be ordering again.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear you will not be ordering again. As you have suggested, at the moment we do not offer free returns although you can return items to us from as little as £4.09 via Collect +. Your feedback is appreciated and we regularly review our policies so please be assured I will pass your comments on. Kind regards, Rosie, Customer Services.
Posted 9 years ago
V Dyer
Verified Buyer
“Boots were a lovely colour but size 6 was too big (my normal size) and felt uncomfortable, also the boot was more pointed than expected.”
Helpful Report
Posted 9 years ago
We are sorry to hear that the boot was not what you wanted, we hope that you will return any unworn item for an exchange or refund withing the 35 days so that you can choose something more suitable.
Posted 9 years ago
S Gray
Verified Buyer
“Order took longer than I thought to arrive, I had hoped it would arrive before Christmas. When I did finally get my boots they were too big so I had to send them back.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I have looked into your order for you and the delivery option selected was standard which was delivery within 2-5 working days and was placed on the 22nd December 2015. Our cutoff for guaranteed Christmas delivery was midnight on the 19th December 2015 and unfortunately as we source stocks from our stores as well as the main warehouse this can cause a delay. I can now see you have returned your item for a refund and hope you will consider shopping again. We have additional delivery options available such as Express service which guarantees dispatch within 2-3 working days and Next Day which can be offered if the item you require is in our main warehouse. These do have additional costs of £2.99 for the Express and £5.99 for Next Day. If we can be of further assistance then please call our Customer Services Team on 0345 241 7742. Kind Regards Nicola -Customer Services
Posted 9 years ago
V Norman
Verified Buyer
“The item that I bought was fine. Using the site to make my order was a disaster. I saw the item (slippers) but the site would not let me put in my address & then it never let me pay. I got so angry that I ended up picking up the phone & ordering it that way. Your Website ordering is rubbish as far as I am concerned & I shall never use it again. It was not me as it just would not come up with the next stage to proceed to. Not a good experience.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am sorry to hear about the difficulty you experienced using our website, your comments will be passed onto the relevant department. If you have any further enquiries please do not hesitate to call us on 0345 2417742 where one of our staff would be happy to talk you through the process or would be happy to place an order for you. Kind Regards, Patricia Stanton Customer Services
Posted 9 years ago
C Wilkinson
Verified Buyer
“I was satisfied with prompt free delivery. However even though boots were advertised as wide fitting they did not fit and I had to pay £8.50 to return them. This has made me think hard about buying footwear on line ever again.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. The Gabor Jenson are part of the Gabor Comfort Range which are well-known for their excellent fitting characteristics and are manufactured on wider fit lasts. Size is a very individual to a person and it may be this style is not suited to you and I am sorry you were disappointed. I have today sent you a refund for the postage incurred and you will receive this shortly. If you need any further assistance in the future do not hesitate to call our Customer Services Team on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
P Robson-Lamb
Verified Buyer
“My boots took longer than I thought to be dispatched before even being out for delivery. The buckle broke on the first day of wearing them so I had to send them back and am currently waiting (again!) for another pair to be sent out to me. Beginning to wish I had just gone to shop and bought some from somewhere else...... However, the lady I spoke to on the phone was helpful and apologetic”
Helpful Report
Posted 9 years ago
Hello Thankyou for your feedback. I have looked into thsi for you and can see that we have another pair of the Startrite Rocker in the post for you and this should be with you tomorrow or Christmas Eve. We are sorry for the inconvenience and if you have any further questions do not hesitate to call on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 50,183 reviews
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