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Charles Clinkard Reviews

4.8 Rating 50,190 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,214
 Metrics Info
4.8
Based on 50,190 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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I Tully
Verified Buyer
“Shoes are lovely but I'm disappointed that the exact same Clarks shoes were half the price in Clarks.”
Helpful Report
Posted 9 years ago
V French
Verified Buyer
“Had to return as too small ..although 5 1/2 my normal size I could not get my right foot into the boot.....dissappionted”
Helpful Report
Posted 9 years ago
Hello. Thankyou for your feedback. I am disappointed to hear you found the recent purchase of the Gabor boots too small. I have checked your order and can see we have received these back and a refund has been organised. As size is very personal it could eb the style you chose was not suited however if you check our website we have a large range of Boots similar to the one you originally chose. If you need to check any fittings on our range then please get in touch via 0345 241 7742 and we can help. I hope you will consider ordering again. Kind Regards Nicola-Customer Services
Posted 9 years ago
J Plumley
Verified Buyer
“This order started with a log in nightmare. We tried to order through my wife's account but she had no password so the only option was to reset her password. After the reset we expected an e mail but none arrived so I had to set up another account. The e mail reset took 2 days to arrive! Once the order arrived we then went into our local Charles Clinkard branch where everything was sorted out and the staff admitted they had heard of a number of problems with the website! Charles Clinkard will lose orders if these glitches are not sorted soon!”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I apologise for the experience on trying to log in to our Charles Clinkard website to place an order. Its lovely to hear the team in store were able to assist and please be assured your feedback regarding the issue with the password reset is being looked at to improve the service for our customers on the website. If you need any further assistance or would like to order over the telephone please do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
P Thomas
Verified Buyer
“Impressed with prompt service but slippers arrived in a broken box, disappointing as they were a present.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am pleased to hear the service was prompt however am naturally disappointed to hear that the box which your items arrived in was damaged. The box itself is there to protect the items however it still should not have arrived in poor condition. I am sorry and hope you will consider ordering from ourselves again. If we can be of further assistance please get in touch via 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 9 years ago
J Beech
Verified Buyer
“The estimated delivery was Monday morning so I arranged my day.Then it changed to afternoon I had to get my husband to stay in,in the event the parcel arrived after 5pm.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am sorry to hear of the confsuion regarding your delivery and today I have spoken to Interlink regarding this. The advised that the hour time slot was between 2.20pm and 3.20pm and apologise for the delay in the item arriving to you. Interlink are usually very good and please be assured I have fed this informaiton back to them. I hope you will consider ordering with ourselves at Charles Clinkard again and if you need further assistance please call 03452417742. Kind Regards Nicola-Customer Services
Posted 9 years ago
R Gray
Verified Buyer
“I was delighted that you sold the slippers I was looking for however when they arrived the box was all bashed and ripped. Very disappointing considering they are Christmas present for my mother in law.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your recent feedback. I am sorry to hear the box is damaged. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
C Keeling
Verified Buyer
“Shoes received lovely style, however when I received them found they were all man made material no leather, and yet on your web site stated leather uppers, so very disappointed and returned them to your store in Guildford, also as I ordered by phone checked with the girl and she also said leather uppers but I realise she was reading from the web site.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback I am sorry to hear about the problem with your shoes. We do aim to have accurate information on our website so I am sorry if this was incorrect on this occasion. I am glad you were able to return the shoes to our Guildford store and I do hope this was not a problem for you. I do hope this experience has not put you off shopping with us in the future and if there is anything else we can help you with please do not hesitate to get in touch. kind Regards Joanne Baldwin
Posted 9 years ago
J Vellacott
Verified Buyer
“Delivery etc. fine. Taken aback by the blotchy appearance of the shoes. Rang Seibel and they said they are all like that. I have brown ones in the same style, very comfortable so will keep the new blue ones, but think this is not right for £75! I shall have to do a lot of work on them to get them in decent condition. Should you not take this up with Seibel?”
Helpful Report
Posted 9 years ago
D Meardon
Verified Buyer
“Nice looking shoes, its a shame they cost to return as you know you need to try them onto to got a feel or them, especially as they are higher end.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. Unfortunately at the moment we do not offer free returns as we feel more customer benefit from free delivery. However we are always looking for ways to improve our service and appreciate all comments made. I do hope this will not put you off purchasing from us again in the future and if there is anything else we can help you with please do not hesitate to get in touch. Kind Regards Nicola -Customer Services
Posted 9 years ago
L Evans
Verified Buyer
“The shoes are fantastic, can't fault them at all. I ordered online because the store didn't have the size I wanted. The timescales are written down but I think I just expected those to be the outside time lines so nobody was ever let down so I guess that I expected them to arrive quicker, but it was a week before I even got the email to say they'd despatched, once they'd despatched they arrived the following day.”
Helpful Report
Posted 9 years ago
Hello. Thankyou for your feedback. Delivery with the Collectplus service is 2-6 working days and I am sorry for any concerns raised with the timescale your order was dispatched. You may consider using our standard service which is dispatched within 2-5 working days and we can even add a safe place for you should you not be available to sign for the item. Additionally we offer an Express service which is £2.99 and dispatch would be within 2-3 working days. I am very pleased to hear that you are happy with your shoes and hope you will consider shopping again with us at Charles Clinkard. If you need any further assistance then please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
A Charlton
Verified Buyer
“I ordered a pair of shoes from your website a couple of weeks ago. They arrived within 5 working days and seemed ok but on trying them on they were much too wide. I returned them to my nearest Charles Clinkard shop (Eldon Square, Newcastle upon Tyne) and was told That I would be refunded, Can you confirm that the amount has been refunded to my card? I was told that the boots were an'H' width, a fact that was not stated on your website. It would be helpful if the fitting was given as well as the size when selling shoes on line. Regards Ann Charlton”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I will give you a call in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
L Saxton
Verified Buyer
“Delivery seemed to take a long time but other than that happy with the service.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am sorry you felt the time taken to delivery your parcel was a little longer than you would expect. Our dispatch time is 2-5 working days on a standard delivery and the order you kindly placed was dispatched on a Friday evening then collected via Collectplus on the next working day which was the Monday. This was delivered to your chosen store on the Wednesday for you to collect. We do have additional delivery options available such as Express which is £2.99 and guarantees dispatch within 2-3 working days, we can also offer a Next Day option if the stock is available in our main warehouse which is £5.99 per item. If you need further assistance do get in touch and I am pleased to hear the service you experienced was positive. Kind Regards Nicola-Customer Services
Posted 9 years ago
J North
Verified Buyer
“Shoes were not a matching colour. One was darker than the other, disappointing. Would have been better to purchase from a shop as would not have to pay postage to return..”
Helpful Report
Posted 9 years ago
Hello. Thankyou for your feedback. I am sorry for the quality of the items you received, please be assured this has been fedback to the relevant area. We emailed you on receipt of the boots to let you know we had requested a refund for the postage you incurred on sending these back to Charles Clinkard. I hope you will consider ordering again from us and if we can be of further help please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
K Fortun
Verified Buyer
“Took 10 days from placing an order to receiving the goods - far too long in my opinion when a week is reasonable. Also v.a.t. was not applicable to where I live and took too long to refund - it should be deducted on payment and not refunded after. Communication with Staff polite and helpful but for the reasons above I am giving a three star. Hopefully the next order it will not take so long but this has happened twice in the past. Goods well packed and boots in pristine condition.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. With reference to the delivery via Royal Mail, once the item has been passed to the service, we expect the item to be delivered as swiftly as possible. I am sorry for the delay and I can see that you have now received your items. The order in Amazon Checkout which was passed through to us shows the full value of the order and has not considered the V.A.T. A refund was organised to cover this for you and will show in Amazon. I hope you will consider ordering again with Charles Clinkard and if we can be of further assistance in the future do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
L Fuller
Verified Buyer
“Unfortunately the item I purchased was not as it appeared on the website and had to be returned. CK need to check photos of items they are selling”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
F Craven
Verified Buyer
“I was disappointed in the condition of the right shoe which was scuffed in a few places, faded colour.”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am sorry for the issues you encountered with your order. I will contact you in the next ten minutes to discuss this further. Kind Regards Nicola-Customer Services
Posted 9 years ago
H Howard
Verified Buyer
“Service is excellent as far as rapid dispatch of order is concerned. However, you have very few large sizes (I take 8.5 or 9), so I rarely look at your website as I tend to feel left out of choosing from all the beautiful shoes you have. Your sizing is odd compared with the majority of other shoe sellers - most do not call a 42 a 9!”
Helpful Report
Posted 9 years ago
Hello, Thankyou for your feedback. I am pleased to hear that the service you received was excellent and that the speed of dispatch was also very quick. With regards to shoe sizing, it is very difficult to compare various brands and the sizes they offer as there is no uniformity across the board. Some brands will round up half sizes into full sizes for example however I can understand how concerning that would be. We rarely have a great range of higher sizes available however please be assured your comments have been fed through to our buyers so they can look to improve the ranges offered to our customers in the future. If you need futher assistance please get in touch. Kind Regards Nicola-Customer Services
Posted 9 years ago
Anonymous
Verified Buyer
“Disappointed to travel 35 miles to have to order shoes and then to receive the wrong ones. Service from HO was good and now have what I ordered.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. I am pleased to hear that you have received the correct items. Please accept my apologies for the inconvenience you encountered with your order and I hope you will consider shopping again with us in the future. If we can be of further assistance then please do not hesitate to get in touch. Kind Regards Nicola Tyrrell
Posted 9 years ago
Anonymous
Verified Buyer
“Still waiting for my order. Taking A LOT of time. Could you be so kind as to check the status of my order and get back to me? This is a very long delivery time frame. Hope you're not walking them to me.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your feedback. We dispatched your order at the end of last week but sending from the UK to the US can take a little longer than our usual delivery period. I have tracked your parcel and it has arrived in New York and it is currently being prepped for delivery. I will keep an eye on your parcel in case there's any problems, but you should look forward to receiving your order shortly. Thank you for your patience - we hope you love your Josef Seibel shoes! Kind regards Sam, Customer Services
Posted 9 years ago
Anonymous
Verified Buyer
“The boots I ordered online were sadly marked . I am now waiting for another pair as they've had to be ordered in. Hopefully I'll get the call soon as its 3 days today!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear your original pair were marked. I have checked for you & your new pair will arrive in store tomorrow. Please accept my apologies for any inconvenience caused. Kind regards, Rosie - Customer Services.
Posted 9 years ago
Charles Clinkard is rated 4.8 based on 50,190 reviews
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