CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response and problem sorted. Thanks.”

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Posted 3 years ago

“Poor response rate. Disappointing. Will be using Indeed in future.”

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Posted 3 years ago

Hi Hugh, thanks for taking the time to leave us a review. I understand your account manager has now contacted you to discuss the differences between posting vacancies with a niche job board such as CharityJob compared to a very general job board such as Indeed. Every recruiter working with CharityJob is assigned their very own account manager, so if in the future you should wish to advertise with again, please don’t hesitate to contact Judith Jones (Senior Account Manager) first as she will be more than happy to advise you on how to optimise the ad performance. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“As a first time user, I appreciated the additional advice you gave to make the most of our posting.”

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Posted 3 years ago

“Easy to use and set up a job post. Had applications from wide range of applicants, locations and experience.”

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Posted 3 years ago

“Judith is our Account Mgr. She updated the credits onto our account as we discussed and we also able to generate a report as requested on our recruitment stats. Confirmation email and Invoice received very promptly. Very happy as ever.”

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Posted 3 years ago

“Judith is such a helpful, positive person and a great asset to CharityJob. Every time I call her she is upbeat, efficient and professional and does her utmost to find a solution. It is a pleasure dealing with her.”

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Posted 3 years ago

“Beverley was punctual in relation to how quickly my enquiry was answered and in a professional manner. An asset to your company to work in this way and appreciated from my side as I have been enquirig from Hong Kong.”

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Posted 3 years ago

“We did not receive any responses to our advert”

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Posted 3 years ago

Hi, and thank you for taking the time to leave us a review. Your account manager, Jules Keene, will be in contact shortly to discuss the ad performance with you. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Not many replies to our advert. Also, as there is no option to upload a covering letter as requested, many people don't.”

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Posted 3 years ago

Hi Karen, thanks for taking the time to leave us a review. I understand your account manager has been in contact with you to discuss your ad performance and to advise on the application process selected as I understand you had selected the optional covering letter function. Moving forward, and should you decide to advertise with us again, please contact your account manager before posting your vacancy and she will be happy to offer assistance/guidance if needed. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“We have had no response”

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Posted 3 years ago

Hi Debbie, thanks for taking the time to leave us a review. I understand your account manager has now contacted you and offered some helpful suggestions and advice on improving the ad performance once reposted, this will ensure you attract the candidate interest you were hoping for. I also understand Matthew has agreed to give you a follow-up call in 2 weeks to discuss its performance at this stage. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Always helpful and respond to any queries immediately. Good professional service.”

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Posted 3 years ago

“Responded to my enquiry very quickly and gave me all the answers to my questions professionally and in full”

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Posted 3 years ago

“Responsive and professional”

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Posted 3 years ago

“Easy to use. A little confusing if you want to stop the advert for a period of time and then re-post it, but it is not happening every day. Efficient approach,”

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Posted 3 years ago

“Very helpful and quick to respond. As a small charity new to recruiting the advice was just what we needed.”

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Posted 3 years ago

“Incredibly helpful. Guided me through the process, corrected errors and made it all very easy.”

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Posted 3 years ago

“I put out two adverts and got one response ! Very disappointing”

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Posted 3 years ago

Hi Deborah, Thanks for your review. I know our Senior Account Manager did try & call you before you posted your basic ad to talk it through, but received no reply. She has again left a message with you today to discuss. Martin Sales Director

Posted 3 years ago

“Rapid turnaround on a request to change a job ad title”

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Posted 3 years ago

“Thank you very much for your excellent and efficient support today. Very much appreciated.”

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Posted 3 years ago

“Jules is always really helpful and quick to respond”

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Posted 3 years ago

CharityJob is rated 4.5 based on 1,508 reviews