CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.51

4.5 Rating 1,601 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,601 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had an introductory call from Max, very knowledgable on charity recruitment and best practises and very easy to talk to.”

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Posted 3 hours ago

“Very helpful”

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Posted 5 days ago

“They suggest contacting the recruiter for queries but it's not obvious who they are or their contact details. If, like me, you get dozens of emails a day, there's no time to read through every word looking for the contact details so a good job opportunity can be missed.”

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Posted 6 days ago

Dear Vanessa, Thank you for taking the time to share your feedback with us. I’d like to clarify that CharityJob is a self posting online job board, so we aren’t involved in the content creation or the uploading of the thousands of vacancies advertised on our platform. We only have access to the information that recruiters choose to include in their adverts, and we don’t act as a recruitment agency or take part in the recruitment process. When a recruiter posts a role on our platform, the name of the recruiter or advertising organisation is automatically pulled from their registered account. As this is a mandatory field, it cannot be omitted. This name appears directly underneath the job title and, where available, is accompanied by the organisation’s logo. To remain GDPR compliant, we’re unable to share account specific contact details. However, if a candidate provides us with an exact job title or job URL, and the recruiter’s name, we’re happy to look up publicly available contact information on the recruiter’s website and pass that on to you. We wish you the very best with your job search moving forward. Kind regards, Beverley Devine Customer Service Manager

Posted 6 days ago

“Really helpful and always very quick to respond, thanks Max!”

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Posted 1 week ago

“Always available, always responsive, wide reach!”

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Posted 1 week ago

“So helpful and always availabe to help whenever needed. I highly appreciate Jules's services and thank her.”

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Posted 2 weeks ago

“Excellent customer support sorting out an old account domain name and checking the new one worked to post a new vacancy. Thank you Max!”

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Posted 2 weeks ago

“Prompt action on my request. Cheers.”

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Posted 2 weeks ago

“CharityJob have been hugely helpful and enormously supportive in helping us through this recruitment process. Jules, their Account Manager, has been superb going the extra mile to make sure everything is delivered on time in accordance with our needs.”

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Posted 3 weeks ago

“I opened a new account with Charity Job and received a call from Jamie who let me know we already had an account, although not used for some years, and he transferred the details to me and sent me the rates and offers, all within the space of 45 minutes. Jamie was polite, knowledgeable and I felt supported and listened too. Thank you!”

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Posted 1 month ago

“responsive, quick to reply and succinct advise”

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Posted 1 month ago

“Really helpful — speedy and polite response and was informative regarding how to overcome the issue I raised in future with one of the links I was having trouble accessing. Thank you, much appreciated”

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Posted 1 month ago

“Jules K, is always so helpful and readily available for any queries we have.”

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Posted 1 month ago

“Teresa explained what the technical situation was with my application and I was able to remedy the form's progress. Her workaround need not have been mentioned but she went the extra mile to mention it and it was necessary for me.”

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Posted 1 month ago

“Excellent assistance from Jules — she made everything straightforward and stress-free.”

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Posted 1 month ago

“Great support to get an application in. Explained how she would keep my information safe.”

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Posted 1 month ago

“Prompt and clear support with every step of getting our vacancy advert live. Thanks, Sam!”

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Posted 1 month ago

“Probley Good for large charities and senior roles but we paid £245 for a branded advert running 28 days and got 5 clicks and 1 unsuitable application for a youth worker role. Our free posts on Linkedin and Indeed both outperformed this advert 5 to 1 with mostly better quality candidates Really disapointed and when we spoke to our account manager for advice on how to do better all he gave us where pay more options. For clarity we optimised our description 3 times and the job in general was quite an exciting role”

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Posted 1 month ago

Dear Rio, Thank you for taking the time to share your feedback. I’m sorry to hear that the results of your advert didn’t meet your expectations. Just to clarify, your Account Manager reached out as soon as your review was received. At that point, the advert still had 12 days remaining, and we were very happy to continue supporting you if needed. I understand Sam also followed up several times to arrange a call and offer free optimisation support. Unfortunately, these offers were declined and you have now advised you have already found a candidate and preferred no further contact. We genuinely want all our advertisers to have a positive experience, and I’m sorry this one fell short for you. If you decide to use us again in future, we’d be more than happy to support you. Kind regards. Beverley Devine Customer Service Manager

Posted 1 month ago

“Super speedy response to my query, with pointers of where to look for information. Thanks Beverley!”

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Posted 1 month ago

“I tried applying for a role and was redirected to the employers website but was unable to submit the application with multiple errors calling up. I reported this to Charityjob and Teresa De La Torre contacted me. She investigated the problem, spoke with the account manager who then advised me to send my CV and cover letter by email to them directly.”

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Posted 2 months ago

CharityJob is rated 4.5 based on 1,601 reviews