CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.51

4.5 Rating 1,584 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probley Good for large charities and senior roles but we paid £245 for a branded advert running 28 days and got 5 clicks and 1 unsuitable application for a youth worker role. Our free posts on Linkedin and Indeed both outperformed this advert 5 to 1 with mostly better quality candidates Really disapointed and when we spoke to our account manager for advice on how to do better all he gave us where pay more options. For clarity we optimised our description 3 times and the job in general was quite an exciting role”

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Posted 4 days ago

“Super speedy response to my query, with pointers of where to look for information. Thanks Beverley!”

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Posted 1 week ago

“I tried applying for a role and was redirected to the employers website but was unable to submit the application with multiple errors calling up. I reported this to Charityjob and Teresa De La Torre contacted me. She investigated the problem, spoke with the account manager who then advised me to send my CV and cover letter by email to them directly.”

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Posted 1 week ago

“Jamie B, is our Account Manager. He always gives a professional, friendly service and understands our needs. He gets the job done and ensures that we are given the best value for money. He will give great advice but will always respect our way of doing things. We have had many successful candidates directed to us from CharityJob and we will definitely continue using their service for our future needs.”

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Posted 1 week ago

“Very prompt reply. Helpful, clear advice”

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Posted 1 week ago

“Constant incorrect listing of locations and job types make this site a waste of time, it's much quicker to google search your desired role and location.”

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Posted 1 week ago

Dear Shoehorn, Thank you for taking the time to leave feedback. Please note that CharityJob is a self posting online job board, so we are not involved in creating or managing the vacancies listed on our website. Incorrect locations can occur for several reasons, and often it is simply due to human error when a recruiter posts their vacancy. While we understand how frustrating this can be, we hope you can appreciate that, as a self posting platform, this is unfortunately outside of our direct control. However, every advert includes a ‘Report an Issue’ function, which allows candidates to flag concerns such as incorrect locations so our Customer Service team can investigate and contact the recruiter if needed. Candidates can also choose to leave their email address so we can provide an update once the issue has been resolved, though many choose not to. Candidates are also very welcome to contact our Customer Service team directly at info@charityjob.co.uk or 020 8949 8430. As reflected in our many five star reviews, we aim to resolve queries promptly, efficiently, and in a friendly manner. Moving forward including your email address, we would encourage you to either contact us directly or use the ‘Report an Issue’ function whenever you spot a problem. As a self posting job board, we cannot amend a recruiter’s advert without their permission. We can advise on best practice, but we cannot enforce changes. If we are unable to amend an advert, we will always reply to let you know the reason why. I hope this helps clarify things. All feedback we receive is reviewed and, where appropriate, passed on to our Product team to help inform future website improvements, so thank you again for yours. The best of luck with your job search. Kind regards, Beverley Devine Customer Service Manager

Posted 1 week ago

“Excellent support from Jules, our account manager! She has been absolutely fantastic to work with! She was quick to respond to any queries and consistently went above and beyond to help! Thank you!”

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Posted 1 week ago

“Lovely timely customer service by Esme - really appreciated!”

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Posted 3 weeks ago

“Superb customer service from Jamie. Efficient and friendly.”

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Posted 4 weeks ago

“Very helpful thank you very much”

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Posted 1 month ago

“From start to finish the service has been amazing. Jules and her team are very attentive and go the extra mile to support our needs and help facilitate our ad being placed. I highly recommend them and will definitley be using their services again when the time comes.”

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Posted 1 month ago

“The Customer Service team is really responsive. I have quickly received clear guidance and explanations when asking questions (as a recruiter). I find the recruiter platform really intuitive and easy to use, and I love the fact that applications can all be managed anonymously from within their ATS.”

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Posted 1 month ago

“Reported an issue with an advert on Charity Job (which I thought was a mistake). Received a very prompt and polite email explaining it all. Very impressed with the speed of the reply and the tone of the email.”

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Posted 1 month ago

“Very kind and quick support. Great customer service.”

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Posted 1 month ago

“Teressa was so helpful”

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Posted 1 month ago

“Max our account manager has been amazing. Very professional, responsive. He has supported us through the process of advertising our vacancy providing helpful support and advice. We are so thankful for all his help he is a credit to Charity jobs. We will not hesitate to use this platform for our next vacancy when it arises. Thank you so much Max”

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Posted 1 month ago

“Website is easy to use, very informative and backed by great customer service, can recommend.”

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Posted 2 months ago

“Teresa was very responsive when I got in touch with a query, thank you! However the formatting of a covering letter, once submitted, does not seem to match what an applicant can see when composing the letter. It had removed formatting that made the letter clearer to read (e.g. bullet points and paragraphs).”

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Posted 2 months ago

“The customer service was great. Max was on the phone to help instantly and took me through the process with ease. He also stuck around after hours. Above and beyond what I expected and hoped for. 5 Stars from me and I rarely leave reviews!”

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Posted 2 months ago

“I had trouble accessing a verfication code to log onto my account. Terresa, a Customer Service Exec was very friendly, knowledgeable and helpful in knowing exactly what to do to get the problem sorted nice and quickly for me. Which was a refreshing change and very appreciated to have such efficient and reliable service (very rare to find these days). Thank you.”

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Posted 2 months ago

CharityJob is rated 4.5 based on 1,584 reviews