CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.51

4.5 Rating 1,575 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful thank you very much”

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Posted 8 hours ago

“From start to finish the service has been amazing. Jules and her team are very attentive and go the extra mile to support our needs and help facilitate our ad being placed. I highly recommend them and will definitley be using their services again when the time comes.”

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Posted 1 day ago

“The Customer Service team is really responsive. I have quickly received clear guidance and explanations when asking questions (as a recruiter). I find the recruiter platform really intuitive and easy to use, and I love the fact that applications can all be managed anonymously from within their ATS.”

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Posted 1 week ago

“Reported an issue with an advert on Charity Job (which I thought was a mistake). Received a very prompt and polite email explaining it all. Very impressed with the speed of the reply and the tone of the email.”

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Posted 1 week ago

“Very kind and quick support. Great customer service.”

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Posted 1 week ago

“Teressa was so helpful”

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Posted 1 week ago

“Max our account manager has been amazing. Very professional, responsive. He has supported us through the process of advertising our vacancy providing helpful support and advice. We are so thankful for all his help he is a credit to Charity jobs. We will not hesitate to use this platform for our next vacancy when it arises. Thank you so much Max”

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Posted 3 weeks ago

“Website is easy to use, very informative and backed by great customer service, can recommend.”

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Posted 1 month ago

“Teresa was very responsive when I got in touch with a query, thank you! However the formatting of a covering letter, once submitted, does not seem to match what an applicant can see when composing the letter. It had removed formatting that made the letter clearer to read (e.g. bullet points and paragraphs).”

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Posted 1 month ago

“The customer service was great. Max was on the phone to help instantly and took me through the process with ease. He also stuck around after hours. Above and beyond what I expected and hoped for. 5 Stars from me and I rarely leave reviews!”

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Posted 1 month ago

“I had trouble accessing a verfication code to log onto my account. Terresa, a Customer Service Exec was very friendly, knowledgeable and helpful in knowing exactly what to do to get the problem sorted nice and quickly for me. Which was a refreshing change and very appreciated to have such efficient and reliable service (very rare to find these days). Thank you.”

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Posted 1 month ago

“Ishi has been very helpful with sharing the cross-post links for our Trustee and Board roles. She provided clear guidance on cross-posts, promptly answered my queries, and ensured the links were shared across all platforms. A very professional and supportive experience. Highly recommended!”

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Posted 1 month ago

“This was the first time I'd used CharityJob and Ishi was really helpful - she talked me through the whole process very patiently, reviewed and improved the copy and was always ready to take a phone call. Very good customer service all round.”

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Posted 1 month ago

“I find Charity Jobs a useful source of applicants for our job vacancies. The staff are always helpful and efficient.”

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Posted 1 month ago

“The first contact was with Max and he was super helpful. When I had a technical problem loading the ad I called and spoke to Teresa who offered to look into this for me. She sorted everything out and called me back to confirm within 15 mins. Very happy 😊”

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Posted 1 month ago

“As a first time recruiter having to recruit senior staff (CEO and CFO) i found Jules - our account manager - extremely helpful. I felt supported while navigating the process of setting up our advert and thereafter i found the portal easy to use. And out of 3 online recruitment methods, both staff were recruited via Charity Jobs.”

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Posted 1 month ago

“Ishi Jordan is always there when I need her but, just as importantly, not there when I don't - she does not badger with sales calls just customer support in the right way. I will always recommend Charity Jobs to colleagues in the sector.”

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Posted 1 month ago

“I clicked on the action button to notify the team that there was something incorrect on a job posting, they responded in an impressively quick time with an explanation of what caused the small error and let me know how they were rectifying it so that I had a really informed awareness of the feedback. Not only that but the interaction I had with the staff member who contacted me was professional and polite.”

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Posted 1 month ago

“Very quick and competent customer service when I needed to change my email for my account.”

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Posted 1 month ago

“We get an unbelievably good customer service from Jules and Max, the team at Charity job. Couldn't be happier with their approach to going over and above time after time. Excellent, friendly, efficient service. Thank you so much!”

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Posted 2 months ago

CharityJob is rated 4.5 based on 1,575 reviews