CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.48

4.5 Rating 1,475 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No application s from this route”

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Posted 3 years ago

Hi Ruth, thanks for taking the time to leave us a review. I understand your account manager, Chris Sparkes has now contacted you directly to discuss the current recruitment climate and moving forward, and should you wish to advertise with us to again, Chris had advised you to contact him first to discuss how best to optimise the ad performance. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Really happy with the service received from CharityJob. Judith resolved my query quickly and was really helpful!”

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Posted 3 years ago

“Site is easy to use once you have done a couple. I found it complicated at first.”

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Posted 3 years ago

“I had a query with Charity Job's site and they got back in a day and put in a fix to resolve this - that's unusual and impressive in this day and age.”

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Posted 3 years ago

“We've used CharityJob before to advertise posts and always garnered a reasonable response in terms of applications. The latest one generated one application despite over 400 views which was very disappointing. We had more responses for considerably less money via Indeed.”

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Posted 3 years ago

Hi David, thanks for taking the time to leave us a review. I understand your account manager, Jules Keene has now contacted you directly to discuss the recruitment climate and moving forward, and should you wish to advertise with us to again, you have agreed to contact Jules first to discuss how best to optimise your ad performance. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Quick and friendly team :)”

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Posted 3 years ago

“Great, prompt and friendly service from both the staff members who handled my queries”

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Posted 3 years ago

“Fast response and problem sorted. Thanks.”

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Posted 3 years ago

“Poor response rate. Disappointing. Will be using Indeed in future.”

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Posted 3 years ago

Hi Hugh, thanks for taking the time to leave us a review. I understand your account manager has now contacted you to discuss the differences between posting vacancies with a niche job board such as CharityJob compared to a very general job board such as Indeed. Every recruiter working with CharityJob is assigned their very own account manager, so if in the future you should wish to advertise with again, please don’t hesitate to contact Judith Jones (Senior Account Manager) first as she will be more than happy to advise you on how to optimise the ad performance. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“As a first time user, I appreciated the additional advice you gave to make the most of our posting.”

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Posted 3 years ago

“Easy to use and set up a job post. Had applications from wide range of applicants, locations and experience.”

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Posted 3 years ago

“Judith is our Account Mgr. She updated the credits onto our account as we discussed and we also able to generate a report as requested on our recruitment stats. Confirmation email and Invoice received very promptly. Very happy as ever.”

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Posted 3 years ago

“Judith is such a helpful, positive person and a great asset to CharityJob. Every time I call her she is upbeat, efficient and professional and does her utmost to find a solution. It is a pleasure dealing with her.”

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Posted 3 years ago

“Beverley was punctual in relation to how quickly my enquiry was answered and in a professional manner. An asset to your company to work in this way and appreciated from my side as I have been enquirig from Hong Kong.”

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Posted 3 years ago

“We did not receive any responses to our advert”

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Posted 3 years ago

Hi, and thank you for taking the time to leave us a review. Your account manager, Jules Keene, will be in contact shortly to discuss the ad performance with you. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Not many replies to our advert. Also, as there is no option to upload a covering letter as requested, many people don't.”

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Posted 3 years ago

Hi Karen, thanks for taking the time to leave us a review. I understand your account manager has been in contact with you to discuss your ad performance and to advise on the application process selected as I understand you had selected the optional covering letter function. Moving forward, and should you decide to advertise with us again, please contact your account manager before posting your vacancy and she will be happy to offer assistance/guidance if needed. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“We have had no response”

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Posted 3 years ago

Hi Debbie, thanks for taking the time to leave us a review. I understand your account manager has now contacted you and offered some helpful suggestions and advice on improving the ad performance once reposted, this will ensure you attract the candidate interest you were hoping for. I also understand Matthew has agreed to give you a follow-up call in 2 weeks to discuss its performance at this stage. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Always helpful and respond to any queries immediately. Good professional service.”

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Posted 3 years ago

“Responded to my enquiry very quickly and gave me all the answers to my questions professionally and in full”

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Posted 3 years ago

“Responsive and professional”

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Posted 3 years ago

CharityJob is rated 4.5 based on 1,475 reviews