CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.43

4.4 Rating 1,319 Reviews

86 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.4

Based on 1,319 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We didn’t get a single one of our applicants from Charityjobs 🥲”

Helpful Report

Posted 2 months ago

Dear Suzanne, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s very disappointing to hear that despite your ad receiving over 1,500 views and 17 clicks on apply, that these did not convert into applications . I understand your CharityJob Account Manager, Ishi Jordan has now been in contact and extended the ad for you, advised on some tweaks to make to the ad to enhance its performance and will also be given you a follow up call this week. I do hope the above steps now help you to successfully recruit via CharityJob. Best wishes, Beverley Devine Customer Service Manager

Posted 1 month ago

“Used this website twice now for recruitment and no results. As a charity, the board has decided not to use them in future campaigns.”

Helpful Report

Posted 2 months ago

Dear Bill, Thank you for taking the time to leave us feedback, it’s greatly appreciated! After speaking with your CharityJob Account Manager Jack Golding, I understand your ad was posted on the 13/02/24 and after checking over your ad, Jack called on both the 14/02 & 20/2 to speak to someone as he had some advice on how to optimise its performance. As Jack was unable to speak with someone on both occasions, I have been advised he left messages requesting a call back. Since the receipt of your feedback, I believe Jack has called again on several occasions to discuss extending the ad for free and then increasing its reach, but as again he has been unsuccessful in making direct contact, has now followed this up with an email. Please feel free to get in contact with Jack on 020 8481 0655 if you would like to speak with him directly. Best wishes, Beverley Devine Customer Service Manager

Posted 1 month ago

“No applications received through Charity job. Not much in the way of advice or support offered”

Helpful Report

Posted 2 months ago

Dear Andrew, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I’m very sorry to hear that your vacancy did not attract the number of applications you were hoping for. I can see from the account call notes that your CharityJob Account Manager, Chris Sparkes did try and contact you on the 29th January but unfortunately was unsuccessful, and I can only apologise that no further contact was attempted after this date. I understand Chris has now reached out to you and that you have agreed to readvertise your role with us after utilising the advice Chris has given. Moving forward, Chris will continue to monitor your ads performance and has diarised to make weekly contact to ensure your vacancy attracts the quantity of relevant applications you had expected first time around. Best wishes, Beverley Devine Customer Service Manager

Posted 2 months ago

“Not very impressed with the lack of applicants. I have now closed my job with you as I have appointed from elsewhere.”

Helpful Report

Posted 2 months ago

Dear Jenny, Thanks for taking the time to leave us feedback, it's greatly appreciated! It's very disappointing to hear that your ad did not receive the number of applications you had expected and that you did not manage to recruit via CharityJob. I understand your CharityJob Account Manager, Chris Sparkes has now been in contact to discuss your ads performance and advise on factors that could have potentially affected this. As all CharityJob Account Managers seek to work collaboratively with their clients to ensure successful recruitment, I believe Chris has given you his direct contact details and you will be in touch to seek his advice and guidance before making any future job ads live. We wish your newly appointed member of staff every success in their new role. Best wishes, Beverley Devine Customer Service Manager

Posted 2 months ago

“Very Disappointed - had no clicks or applications - really expected more for our money as a charity”

Helpful Report

Posted 3 months ago

Dear Pauline, Thank you for taking the time to leave us feedback, it’s greatly appreciated. It’s very disappointing to hear that your ad did not perform as well as you’d expected, and I understand your CharityJob Account Manager, Chris Sparkes has been in contact to discuss the potential reasons for this and was able to offer you a satisfactory resolution. Chris has advised that you intend to re-advertise the role with us and that you now his direct contact details to enable you to seek his expert advice on optimising its performance next time around and before making it live again. The very best of luck with your future recruitment! Best wishes, Beverley Devine Customer Service Manager

Posted 2 months ago

“unsuccessful advert”

Helpful Report

Posted 4 months ago

“We didn't get any interest and didn't receive any advice to improve the appeal. For the cost this was disappointing.”

Helpful Report

Posted 6 months ago

Dear Suzanne, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I'm very sorry to hear that the number of clicks on apply your ad received did not translate into candidate applications. I understand your CharityJob Account Manager, Ishi Jordan was on annual leave during your ads life cycle which I believe contributed to the lack of communication, so I can only apologise for this! I believe Ishi has now been in contact with you to advise on the potential reasons which could have contributed to its overall performance and has given suggestions on how to improve the performance of your current live ad and will monitor this moving forward. I believe you now have Ishi’s direct contact details and as our account managers enjoy working collaboratively with their clients, please do not hesitate to contact her should you need further advice or assistance. The very best of luck with your current recruitment! Best wishes Beverley Devine Customer Service Manager

Posted 6 months ago

“I placed our job vacancy on Charity job. We only had one response, who eventually pulled out. I was expecting more.”

Helpful Report

Posted 7 months ago

Dear Moyra, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s disappointing to hear that you did not receive the number of applications you were hoping for, but I understand Mathew Warrington, your CharityJob Account Manager has been in contact with you to explain the difficult job market at present across all sectors and especially when trying to recruit for quality fundraisers. As you are considering re-advertising the role with us, I believe Mathew has advised you on making some key changes to your ad to ensure you attract the number and quality of candidates second time around. Best wishes, Beverley Devine Customer Service Manager

Posted 7 months ago

“We tried charity jobs to diversify from LinkedIn and wanted to get more focused applicants from the charity sector. Unfortunately we barely got any applicants.”

Helpful Report

Posted 8 months ago

“volume & quality of applicants are reduced each time we use the service & are unlikely to advertise again through Charity Jobs”

Helpful Report

Posted 8 months ago

Dear David, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s very disappointing to hear that you did not receive the number and calibre of candidate applications you were hoping for, and I understand your CharityJob Account Manager, Ishi Jordan has been in contact with you to discuss this. As I believe Ishi advised, it remains a very candidate-driven job market and many recruiters across all sectors are currently struggling to recruit. On a positive note, it’s great to hear that as a previous candidate using CharityJob, you were able to secure your current role! The very best of luck with your recruitment for this role and with future recruiting. Best wishes, Beverley Devine Customer Service Manager

Posted 8 months ago

“Very poor takeup behind all other avenues we used. Tech is good but it's all about value for money”

Helpful Report

Posted 9 months ago

Dear Simon, Thank you for taking the time to contact us with your feedback, it’s greatly appreciated! Chris Sparkes, your assigned CharityJob Account Manager has reached out on several occasions to discuss your ads performance with you, but as his attempts have been unsuccessful, I believe he has now followed up with an email. Chris would welcome the opportunity to discuss this with you directly, so please contact him on 020 8939 8434 at a convenient time for you. Best wishes, Beverley Devine Customer Service Manager

Posted 9 months ago

“No applicants for recently posted job.”

Helpful Report

Posted 10 months ago

Dear Christine, Thank you for taking the time to email us with your feedback, it’s greatly appreciated! I have been informed Mathew Warrington, your CharityJob Account Manager has been in contact with you to discuss the potential reasons for your ad’s underperformance. I believe the ad was only live for a short period (2 weeks) compared to the normal 30 days which would have an impact on the number of applications received, and that the job title could have been more generic to ensure it pulled back in relevant candidate search results. I understand your ad did receive a good number of clicks on apply, but candidates were asked to contact you via email or phone to obtain an application pack, so this may have also affected the number of candidates willing to proceed with the application process. CharityJob Account Managers welcome the opportunity to work collaboratively with their clients, so should you choose to advertise with again in the future, please feel free to contact Mathew first to ensure the best possible advice is obtained to ensure the ad performs at its best. We wish you every success in recruiting for this role! Best wishes, Beverley Devine Customer Service Manager

Posted 10 months ago

“Unfortunately, we only received 2 applications 2038 views 46 apply. This is perhaps not the medium for us as this is the third time we have used the site with not great results.”

Helpful Report

Posted 11 months ago

Hi Sarah, Thank you taking the time to leave us feedback, it's greatly appreciated! I believe Ishi Jordan, your assigned CharityJob Account Manager has tried to call you on several occasions to discuss your ads performance and has followed up with emails also, but as to date her attempts have been unsuccessful. Ishi is still very keen to speak with you and would greatly appreciate a call back to discuss this. Ishi can be contacted directly on 020 8939 8439. Best wishes, Beverley Devine Customer Service Manager

Posted 11 months ago

“Not impressed”

Helpful Report

Posted 1 year ago

Dear Francess, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand, Jules Keene, your assigned CharityJob Account Manager has tried to speak with you on several occasions regarding your ad’s performance, but as her attempts were unsuccessful, she followed up with an email instead. Jules would still very much welcome the opportunity to speak with you directly so when it's convenient for you, please contact her on 020 8939 8437. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Very little interest”

Helpful Report

Posted 1 year ago

Dear Wendy, Thank you for taking the time to give us feedback, it’s greatly appreciated! As Fundraising is one of the most popular categories on our website as many recruiters are looking for a great fundraiser, I understand Sathya Mohan, your dedicated CharityJob Account Manager contacted you shortly after your ad went live at the beginning of February and again today. I believe Sathya explained on both occasions the importance of ensuring your ads visibility on our website in such a competitive area of expertise and advised on the most effective job packages and other products we offer to promote your vacancy to a bigger and relevant pool of candidates. And whilst I understand budget is always a key factor in selecting the product to advertise your vacancy on, I am pleased to hear you are now going to discuss the advice given with your manager before potentially advertising your vacancy with us again. I wish you every success with your future recruitment. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The customer service was fantastic but we posted two jobs and got no applications”

Helpful Report

Posted 1 year ago

Dear Rachel, Thank you for taking the time to leave us feedback. I understand Chris Sparkes, your CharityJob Account Manager has now successfully managed to contact you after a few unsuccessful previous attempts. I believe Chris did advise you of the very difficult job market at present, which is affecting not just CharityJob, but all recruitment across all sectors. Chris has advised you may consider readvertising your finance role with us if you do not successfully recruit via applications you have already received, and if indeed you do, you will have the full support of Chris first to ensure a successful outcome second time around. I’m also very pleased to hear you have once again taken advantage of the free service we offer for volunteer advertising and that Chris has made your previous volunteer ad live again for you. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The user experience of the site is good. The value for money is poor - we've had zero applicants! A linked in posting was offered but required extra cost.”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you for taking the time to email us your feedback, it’s greatly appreciated! I have been advised your CharityJob Account Manager, Mathew Warrington has been in contact with you and has resolved the issues affecting your ads performance to your complete satisfaction. And because of Mathew’s expert advice and guidance, you will now be readvertising your vacancy with us, and Mathew will monitor its performance second time around. Moving forward, please do not hesitate to get back in contact with Mathew should you need anything else. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Charity job made an error in the closing date of the job. I'd done the sift as I thought the application period had closed then got more applications in over the weekend and had to reopen it. This has affected the timescales for our process and caused us extra admin, as well as making us not look organised to applicants”

Helpful Report

Posted 1 year ago

“We aren't getting volume of applications.”

Helpful Report

Posted 1 year ago

Hi Marilyn, Thank you for taking the time you to email us your feedback. I understand your Account Manager, Judith Jones was in contact with your colleague Jess to offer advice on your job posting, so it is very disappointing to hear that you still did not receive the number of applications you were hoping for. The current job market is very job heavy and candidate short across all sectors, and we believe this to have had an impact on your overall job performance. Should you choose to advertise with us again, please do not hesitate to contact Judith before making the ad live, and to arrange the monitoring of your ad’s performance throughout its duration. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Only got one application from an overall reponse of over 30 applicants so I don't think it is the right recruitment site for me especially as the most expensive I used.”

Helpful Report

Posted 1 year ago

Dear Louisa, Thank you for taking the time to email us your feedback. I understand Judith Jones, your CharityJob Account Manager has been in contact to advise on some factors which may have had an impact on your overall ad performance, and it has been agreed that should you wish to advertise with us again in the future, you will first give Judith a call so that she can give you some pointers on how to maximise the ad reach resulting in the number of application you would expect. Best wishes, Beverley Devine (Customer Service Manager)

Posted 1 year ago

CharityJob is rated 4.4 based on 1,319 reviews