CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with the support of account manager who has been fast to respond to our request for advice. The market conditions for recruiting is very challenging.”

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Posted 2 years ago

“Very little interest”

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Posted 2 years ago

Dear Wendy, Thank you for taking the time to give us feedback, it’s greatly appreciated! As Fundraising is one of the most popular categories on our website as many recruiters are looking for a great fundraiser, I understand Sathya Mohan, your dedicated CharityJob Account Manager contacted you shortly after your ad went live at the beginning of February and again today. I believe Sathya explained on both occasions the importance of ensuring your ads visibility on our website in such a competitive area of expertise and advised on the most effective job packages and other products we offer to promote your vacancy to a bigger and relevant pool of candidates. And whilst I understand budget is always a key factor in selecting the product to advertise your vacancy on, I am pleased to hear you are now going to discuss the advice given with your manager before potentially advertising your vacancy with us again. I wish you every success with your future recruitment. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“We had a great experience with Charity Jobs - Jules was super helpful throughout our recruitment period. It's great to have an actual person to talk to, and a very helpful one too!”

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Posted 2 years ago

“We have very few applicants from this site, and the last role we advertised had none at all.”

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Posted 2 years ago

Dear Jean, Thank you for taking the time to email us your feedback, it’s greatly appreciated! I understand Sathya Mohan, your CharityJob Account Manager has now been in contact with your HR colleague Amanda to discuss your recent ads performance. As it is still very much a candidate driven job market, I believe Sam has advised Amanda on the benefits of using alternative job packages compared to the Basic package selected which are specifically designed to give that all important extra visibility/prominence on our website. Also, as you only advertised your vacancy for 2 weeks and have not utilised the full 30 days of advertising paid for; you are able to extend the ad for free until the 23/03 should you wish to do so. As every recruiter working with CharityJob is assigned their own Account Manager and as each Account Manager prides themselves on working collaboratively with their clients, should you wish to advertise with us again, I understand you will contact Sathya first to ensure he tailors a market sensitive campaign for you to meet your recruitment needs. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“A perfect place to recruit for the charity.”

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Posted 2 years ago

“Helpful call with support at the time of posting the ad”

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Posted 2 years ago

“Awesome, accommodating staff and a great platform to use!”

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Posted 2 years ago

“Helpful staff and user friendly”

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Posted 2 years ago

“Stuart Thompson has been great to deal with - persistent but in a professional and considered way!”

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Posted 2 years ago

“Great site and prompt reply to mu request.”

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Posted 2 years ago

“Charity Job is an easy platform to use to post and manage jobs. We will certainly consider using it again.”

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Posted 2 years ago

“Very prompt response to my request. Many thanks to Natasha”

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Posted 2 years ago

“Nicola offered good advice in a friendly and timely manner.”

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Posted 2 years ago

“Jules was so helpful and friendly, I felt really supported and felt confident when speaking to my Board on making a decision”

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Posted 2 years ago

“The excellent customer service from Natasha and Sam made my experience with Charity Job a very positive one. Thank you. I'd definitely recommend Charity Job and will be using them in future.”

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Posted 2 years ago

“We didn't receive any relevant applicants through this site.”

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Posted 2 years ago

Dear Susie, Thank you taking the time to leave us feedback. It is very disappointing to hear that you did not manage to recruit through CharityJob on this occasion. I understand Mathew, your CharityJob Account Manager has been in touch to discuss what is currently a very challenging job market across all sectors and has also given advice on the potential factors relating to its performance and how to maximise it for future roles, which I understand was greatly appreciated and will be implemented moving forward. As all recruiter accounts are assigned an Account Manager and as we pride ourselves on collaborative working, we would always advise recruiters to contact us first before posting their ad so that we are able to offer the best advice on how to optimise its performance and are also able at that point to schedule follow up contact during its live cycle, especially when they are only live for 14 days instead of the usual 30. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Jules was very quick to respond, and let us know about a credit on our account we were unaware of, which was great news!”

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Posted 2 years ago

“Happy with the service!”

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Posted 2 years ago

“It's fine - reasonable price, reasonable response”

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Posted 2 years ago

“Out of 28 applications, only 2 came through Charityjobs and they weren't not the best applications. Charityjobs was very expensive and gave no results”

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Posted 2 years ago

Dear Sonia, Thank you for taking the time to leave us feedback. I understand Chris Sparkes, your Account Manager has now been in contact to explain the potential reasons for your ads under performance, one of which the location being in France which may have potentially hindered our reach of relevant candidates resulting in a lower-than-expected number of applications received. I believe Chris has explained the many alternative options/solutions we are able to offer to target such candidates and also advised on other ad enhancing tweaks, and you will be contacting Chris before reposting your ad with us to ensure you successfully recruit second time around. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

CharityJob is rated 4.5 based on 1,508 reviews