CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matthew Warrington is a stellar account manager - I was easily able to work with him to curate our job posting so that it has the greatest impact. He was lovely, jovial and considerate, and I'm happy that we get to work with him!”

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Posted 2 years ago

“Really prompt response to making changes to an advert posted - many thanks.”

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Posted 2 years ago

“I have been working with Charity Job and more notably Judith for 8 years. She is most excellent in supporting our recruitment and her advice is highly valued. We have had a particularly steep recruitment drive over the last 12 months and I am certain that if Judith was not on the scene we would have struggled.”

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Posted 2 years ago

“Very responsive”

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Posted 2 years ago

“Very friendly, highly competent and helpful staff.”

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Posted 2 years ago

“CharityJob is a wonderful platform that provides excellent customer service. The value for money is good and we get quality applications through considering we advertise for niche charitable roles. Definitely recommend.”

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Posted 2 years ago

“Excellent service. Lots of support available and they even keep an eye on your account and contact you if they feel there are benefits you're missing out on. Very impressed!! 10/10!”

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Posted 2 years ago

“Nothing more to say/”

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Posted 2 years ago

“Had a great service call with Charity Job, who helped us with a lot of our questions and queries and so knowledgeable about the sector!”

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Posted 2 years ago

“I’ve found my job dream as refugees support worker on charityJob and there’s always job positions that’s suitable for everyone that’s no one else have. I highly recommend everyone to check the offers on chairtyJob website it’s very useful. I highly appreciated.”

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Posted 2 years ago

“You responded to my inquiry and gave clear and vivid explanation”

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Posted 2 years ago

“MHL Charity is looking for a Trustee with special responsibility for fundraising. Stuart Thompson has been allocated as my account manager and, to date, he has been absolutely excellent. He has responded to all my requests for help, engaged with me in a relational way and all of this for free! Thank you CharityJob - it is very much appreciated.”

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Posted 2 years ago

“We only got 2 applicants, and these only came through once we switched to allow applications through the Charity Job website directly (we ideally wanted them to come via our website).”

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Posted 2 years ago

Dear Kate, Thank you for taking the time to leave us feedback, it’s greatly appreciated. I understand Jules Keene, your assigned CharityJob Account Manager has unsuccessfully tried to contact you via telephone on several occasions to discuss your review further with you, so has now made contact via email instead. Whilst we understand your frustration at not receiving the quantity of applications you’d hoped for, sadly, this is something more recruiters on all job boards across all sectors are seeing due to the current job market, so it is increasingly important to post your vacancy on a job package which gives it maximum visibility and prominence on our website. I have been informed whilst your ad generated 515 views and 16 clicks on apply on our Basic job package, Jules has advised you on the benefits of using our Enhanced job package compared to our Basic, which historically you have used, and which have previously worked well for you for similar roles. If you would like to discuss this further, please do not hesitate to contact Jules directly on 020 8939 8437. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Sam was extremely helpful in guiding us through the process of posting a new job advert. He gave proactive advice on best tariff for our purposes together with suggested improvements to wording and format to help to achieve the best results.”

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Posted 2 years ago

“Thanks to Judith for helping explaining the recruitment process and the anonymous option that aims to make recruitment fairer.”

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Posted 2 years ago

“Jules efficient and super helpful, had an issue with my first time posting and even though under pressure herself still took the time to help me out. Great service every time.”

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Posted 2 years ago

“The customer service was fantastic but we posted two jobs and got no applications”

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Posted 2 years ago

Dear Rachel, Thank you for taking the time to leave us feedback. I understand Chris Sparkes, your CharityJob Account Manager has now successfully managed to contact you after a few unsuccessful previous attempts. I believe Chris did advise you of the very difficult job market at present, which is affecting not just CharityJob, but all recruitment across all sectors. Chris has advised you may consider readvertising your finance role with us if you do not successfully recruit via applications you have already received, and if indeed you do, you will have the full support of Chris first to ensure a successful outcome second time around. I’m also very pleased to hear you have once again taken advantage of the free service we offer for volunteer advertising and that Chris has made your previous volunteer ad live again for you. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“The user experience of the site is good. The value for money is poor - we've had zero applicants! A linked in posting was offered but required extra cost.”

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Posted 2 years ago

Dear Dan, Thank you for taking the time to email us your feedback, it’s greatly appreciated! I have been advised your CharityJob Account Manager, Mathew Warrington has been in contact with you and has resolved the issues affecting your ads performance to your complete satisfaction. And because of Mathew’s expert advice and guidance, you will now be readvertising your vacancy with us, and Mathew will monitor its performance second time around. Moving forward, please do not hesitate to get back in contact with Mathew should you need anything else. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“We always get a good response to the adverts we post on Charity Job. The website is easy to use which helps a lot.”

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Posted 2 years ago

“Great customer service. Reasonable prices. Easy to post jobs. Thank you.”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,508 reviews