CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering the blurb stating the advert would be sent out with a possible reach of 73,000 plus relevant candidates - for the money it is appalling and the premium service is anything but.”

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Posted 2 years ago

Dear Johnanne, Thank you for taking the time to leave us feedback. I understand Nicola Boyd, your CharityJob Account Manager has made several unsuccessful attempts to contact you regarding your review, so has now followed up with you via email. It is very disappointing to hear that you did not manage to recruit through CharityJob especially as your vacancy received over 3,600 views, and multiple clicks on apply and several applications, so Nicola would really like to discuss this further with you in person. We would also like to ascertain where you saw the stat on our website you refer to regarding a reach of up to 73,000 plus relevant candidates as this information is incorrect, so again, an opportunity to discuss this with you would be very much appreciated. If you would like to contact Nicola directly, you can do so via telephone number 020 8939 8439. Every recruiter working with CharityJob is assigned their very own Account Manager, so should you choose to advertise with us again in the future, please do not hesitate to pick up the phone to Nicola so that you can work collaboratively to ensure the best ad performance for you. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Chris was excellent to speak to gave me some great advice 5 🌟 isn't enough for this guy thank you for the help Chris”

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Posted 2 years ago

“We only had three applicants compared to almost 100 in the same period on Indeed, and all of them lived very far away and were unsuitable and didn't even seem to have charity experience”

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Posted 2 years ago

Dear Miriam, Thank you for taking the time to leave us feedback. It is very disappointing to hear that you did not receive the number of relevant candidates you were hoping for. I’m sure you will appreciate Indeed is a very generalist job board and so, if possible, it would be good if your Account Manager, Jules Keene could schedule a phone call with you to discuss the quality of these applications. I understand Jules has already reached out to you to advise you can extend the ad for free up until the 26th January as your ad was only live for just over 2 weeks compared to the normal 30 days and offered advice on how to best optimise the ad performance should you wish to do this, but I understand you have now successfully filled the position. Should you decide to advertise with CharityJob again, please reach out to Jules first before posting your ad to ensure the best possible advice is received. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“The support from the Charity Jobs team is fantastic! Always happy to help, at the end of the phone and concise useful information too! Worth every penny!”

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Posted 2 years ago

“The platform is easy to use but we didn't get the calibre of applicant we were hoping for.”

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Posted 2 years ago

Dear Victoria, Thank you for taking time out of your day to leave us feedback. It is very pleasing to hear that you found the functionality of our website very easy to use, but equally disappointing to hear that you did not receive the calibre of applications you were hoping for and have not successfully recruited through us. Nicola Boyd, your CharityJob Account Manager has tried to contact you several times over the last few days to discuss the potential reasons for this, but as she was unable to speak to you, she has followed up with an email instead. I believe Nicola has explained the very competitive current job market and has advised potential solutions which would have resulted in more visibility and prominence of your vacancy, and the targeting of relevant candidates. If you would like to discuss this further with Nicola, please don’t hesitate to contact her directly on 020 8939 8439. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Despite some technical issues that created hours of additional work and frustration for me when setting up the first role, Sam was very helpful, patient and attentive. He was there when needed and we resolved the issues with IT support. Will come back and update on how the recruitment process goes from here. Thanks Sam.”

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Posted 2 years ago

“Our country's own economic condition is very bad. I will go that you support us and our country.Are they very worried about eating and drinking and going through everyday life? I myself am very upset that's why I am doing this job”

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Posted 2 years ago

Dear Fouzia, I am very confused by the negative review you have left. You contacted us seeking a Quran teaching job and was advised CharityJob is a self-posting job board and does not act as a recruitment agency and is not involved in the recruitment process, so your job search would need to be self-driven. You were given clear instructions on how to search and apply to both paid and volunteering opportunities advertised on our website and on how to set up relevant job email alerts to ensure you were notified of new jobs posted which matched your alert criteria. If you would like further clarification on any of the above, please do not hesitate to get back in contact. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Thank you very much for the quick reply. & appreciated Warm Regards Aftab”

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Posted 2 years ago

“Jules from Customer Service is prompt and helpful in all my requests. Even helped me get a better rate by adjusting my purchases into bulk discounts, even if the purchase has already been made. Really helpful and great service!”

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Posted 2 years ago

“Beverley was so quick to respond to a request. Thank you !”

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Posted 2 years ago

“Beverley and Judith were very helpful and resolved my issue quickly. Thank you both!”

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Posted 2 years ago

“Easy to use and manage applications, good group of candidates applied”

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Posted 2 years ago

“Really impressed by the personal service - receiving a call as i first registered to make sure i was getting the best possible service. Also received a number of relevant and high quality applicants.”

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Posted 2 years ago

“Only 1 candidate so not a great outcome”

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Posted 2 years ago

Hi Joanna, Thank you for taking the time to us your feedback. I understand Nicola Boyd, your CharityJob Account Manager has now been in contact with you to discuss the possible reasons for your ads under performance. As you are considering re-advertising the role with us again in January, Nicola has agreed to contact you then to arrange a Teams call so that she can offer guidance and advise on how to optimise its performance next time around. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Basically, I asked for the address of your company so I could send my CV. I was told that the company Charity Job was not a recruitment agency and was very disappointed at the service that was received. I am looking for a few hours a week as near today public transport as possible near to where I live. I can't do trains and stairs. It would also have to be an afternoon commitment. I would absolutely love to work in a safe environment which is one of my top priority. I would like some light shed on this. Looking forward to hearing from you. Have a productive and creative day. Many thanks Kind regards Monira Regragui Tel no. 07581 345 469”

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Posted 2 years ago

Hi Monira, I'm glad I got the opportunity to speak with you yesterday and clarify the difference between a job board such us ourselves and a recruitment agency. I'm also happy to have given you lots of advice on how to search for a volunteering opportunity within your local area and that you found my advice very helpful. The call to my colleague afterwards to pass on your thanks was greatly appreciated! The very best of luck with you job search! Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Great customer service enabled me to get up and running with a new account very quickly. Use of the platform was clearly explained and I am already getting responses to my advert only two days later”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Got a relevant and fruitful response. Excellent service”

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Posted 2 years ago

“Consistent, quality service from Chris! Thank you to the team.”

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Posted 2 years ago

“My query was answered promptly by Judith Jones.”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,508 reviews