CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris was engaging and responsive, sorting my enquiry quickly”

Helpful Report

Posted 2 years ago

“volume & quality of applicants are reduced each time we use the service & are unlikely to advertise again through Charity Jobs”

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Posted 2 years ago

Dear David, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s very disappointing to hear that you did not receive the number and calibre of candidate applications you were hoping for, and I understand your CharityJob Account Manager, Ishi Jordan has been in contact with you to discuss this. As I believe Ishi advised, it remains a very candidate-driven job market and many recruiters across all sectors are currently struggling to recruit. On a positive note, it’s great to hear that as a previous candidate using CharityJob, you were able to secure your current role! The very best of luck with your recruitment for this role and with future recruiting. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“We had no genuine applications - and struggled to see how we could improve our listing. No contact with charity jobs to ask how to help either.”

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Posted 2 years ago

Dear Helena, Thank you for taking the time to contact us with your feedback, it’s greatly appreciated! I understand Sathya Mohan, your assigned CharityJob Account Manager was in contact with you in the first few weeks of your ad being live and did discuss different options to optimise its performance, so it’s very disappointing to hear that despite this and receiving over 2500 views, you were still unable to recruit through us. As Sathya has been unable to contact you further via telephone, I understand he has emailed you to advise potential factors which may have affected its performance such as the contractual employment terms and because of the female only requirement for this role, both of which will have significantly narrowed down the candidate pool in this very candidate-driven market . Please feel free to contact Sathya directly on 020 8939 8439 if you would like to discuss this further. The very best of luck with your future recruitment for this role. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Easy to use website to post a role”

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Posted 2 years ago

“Judith contacted me almost as soon as I had posted my ad and helped me to improve the advert.”

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Posted 2 years ago

“CharityJob offer just the right level of service and interaction when trying to attract the right candidates, including advice on best hiring practices. Judith was engaged and courteous and obviously very experienced at what she does.”

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Posted 2 years ago

“It's easy to sign and use a copy of a previous advert to advertise a new role. A very quick and simple system.”

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Posted 2 years ago

“Have had fantastic support with advertising our vacancy, and a fantastic response to it. Can’t recommend enough. Thank you.”

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Posted 2 years ago

“Poor quality applicants”

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Posted 2 years ago

Dear Mohammed, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s disappointing to hear that you did not receive the calibre of candidate applications you were hoping for, and I understand your CharityJob Account Manager, Jack Golding has been in contact with you to discuss the potential reasons for this. As Jack advised in his email, it remains a very candidate-driven job market and many recruiters across all sectors are currently struggling to recruit. As I have been advised that you are potentially looking to re-advertise this role with us, Jack would welcome the opportunity to speak with you to advise on how to optimise your ads performance moving forward to ensure you attract the relevant candidates you are looking for and are able to successfully recruit second time around. If you would like to speak with Jack directly, please contact him on 020 8481 0655. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Khameela was extremely helpful when I called and responded to my query very quickly.”

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Posted 2 years ago

“I didn't have the typical sales call. It was a meeting where I felt the Jack cared about offering us the right services and support. Very much appreciated.”

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Posted 2 years ago

“Very poor takeup behind all other avenues we used. Tech is good but it's all about value for money”

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Posted 2 years ago

Dear Simon, Thank you for taking the time to contact us with your feedback, it’s greatly appreciated! Chris Sparkes, your assigned CharityJob Account Manager has reached out on several occasions to discuss your ads performance with you, but as his attempts have been unsuccessful, I believe he has now followed up with an email. Chris would welcome the opportunity to discuss this with you directly, so please contact him on 020 8939 8434 at a convenient time for you. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Posting vacancies on Charity Jobs is very easy and cost-efficient. Our allocated Contract Manager is also very helpful and makes an effort to solve minor issues immediately. We are very satisfied with the service.”

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Posted 2 years ago

“Beverley, the Customer Service Manager was helpful courteous and timely in her response to me about Recruiters Protocols.”

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Posted 2 years ago

“Judith is always quick to respond and act quickly.”

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Posted 2 years ago

“Judith at Charity Job was very helpful and positive and guided us through the process and was always available for help and advice. The results from the advert were excellent with 38 applicants a good 10 of which were worthy of consideration.”

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Posted 2 years ago

“The CharityJob team, including Jules and Mathew, have always been very helpful and understanding of any special requirements we might have. Mitja Hinderks Founder The Litus Foundation”

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Posted 2 years ago

“CharityJob's website is easy to use to set up an advert and the recruiter dashboard is very helpful to keep a handle on the process. I was delighted to get a call from our account manager to suggest using LinkedIn which doubled the number of applicants we received. We were amazed by the total number of applicants for a trustee role. I would strongly recommend CharityJob to large and small charities.”

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Posted 2 years ago

“Ishi , my account manager was really helpful-great customer service. This is my first time using Charity jobs and finding it really brilliant . The telephone help was invaluable and enabled us to post our advert quickly just hope we get a good response.”

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Posted 2 years ago

“Judith has always been my 'go to' for help, advice and bookings, both when I was in corporate life and now as a sole trader. She is always prompt, helpful, honest and gives more value and insight than you expect.”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,508 reviews