CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No applicants for recently posted job.”

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Posted 2 years ago

Dear Christine, Thank you for taking the time to email us with your feedback, it’s greatly appreciated! I have been informed Mathew Warrington, your CharityJob Account Manager has been in contact with you to discuss the potential reasons for your ad’s underperformance. I believe the ad was only live for a short period (2 weeks) compared to the normal 30 days which would have an impact on the number of applications received, and that the job title could have been more generic to ensure it pulled back in relevant candidate search results. I understand your ad did receive a good number of clicks on apply, but candidates were asked to contact you via email or phone to obtain an application pack, so this may have also affected the number of candidates willing to proceed with the application process. CharityJob Account Managers welcome the opportunity to work collaboratively with their clients, so should you choose to advertise with again in the future, please feel free to contact Mathew first to ensure the best possible advice is obtained to ensure the ad performs at its best. We wish you every success in recruiting for this role! Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Very useful website, providing job advertisements but also advice on how to get a job and courses that are beneficial for career progression. Very prompt to reply when asked a question.”

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Posted 2 years ago

“Our Account Manager, Jack Golding, was extremely friendly and helpful, with several ideas on how to improve the response to our job advert. It was clear that he knows his job (inside out) and that he has a passion for recruitment.”

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Posted 2 years ago

“Beverly Devine answered a technical question quickly and clearly - thank you!”

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Posted 2 years ago

“I have received quite a few responses for the job but a lot of them were not appropriate which made me waste a lot of time”

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Posted 2 years ago

Dear Beatrice, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I have been advised Judith Jones; your assigned CharityJob Account Manager has been in contact with you to discuss the applications you received for your recent vacancy advertised with us. I understand the number of applications received was good, but the candidates who did apply were overly academically qualified and didn’t have the practical skills that the role required, so if you were to re-advertise your vacancy with us, Judith has advised to change the job title, add relevant screening questions and update the ad description and JD, all of which would reflect and focus on the more practical aspects of the role. I’m pleased to hear you were grateful for the call and for the advice given by our Senior Account Manager, Judith. Please don’t hesitate to get back in contact with Judith should you need further assistance in re-advertising this role or with any future advertising. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Good communications, easy to set up”

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Posted 2 years ago

“Very helpful team easy to use platform”

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Posted 2 years ago

“Friendly, quick and helpful response to my query.”

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Posted 2 years ago

“Jukes has been really helpful”

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Posted 2 years ago

“Ishi Jordan is a superstar. Helpful, informative and actively listens to customer needs. I genuinely look forward to our catch ups.”

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Posted 2 years ago

“I am getting much better results with the same advert posted elsewhere for less cost. I have only received one application on a £500 spend and they were not suitable. As a charity that is a lot of money wasted.”

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Posted 2 years ago

Dear Matthew, Thank you for taking the time to leave out feedback, it’s greatly appreciated. It is very disappointing to hear that you only received 2 applications in total as the views were very good at just under 1,300 and considering the ad was only live for a very short period - 13 days compared to the usual life cycle of 30 days. As the job market remains difficult across all sectors - job heavy/candidate short, I believe Mathew has tried unsuccessfully to reach out on several occasions to discuss your ads performance and offer advice on how to optimise it moving forward should you wish to extend your ad for free. Mathew would still welcome the opportunity to speak with you and can be contacted directly on 020 8939 8433. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Great reach into our target market”

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Posted 2 years ago

“Ishi Jordan is a fantastic and engaged representative for Charity Jobs. Thank you for all your help Ishi.”

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Posted 2 years ago

“I couldn’t work out how to do something so I asked for help. The responses were fast and extremely helpful. Thank you.”

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Posted 2 years ago

“Always a quick turn around on their customer service.”

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Posted 2 years ago

“Really great communication, good ideas from Jules on text to improve our ad, and good value. Good service too in managing the linkedin activity.”

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Posted 2 years ago

“Charity Job itself was very efficient and helpful in assisting with this, our first, advert with them. The only downside was a high number of enquiries from people who had not read the job specification properly prior to contacting us.”

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Posted 2 years ago

“Very pleased with Jack Golding speedily effecting credit note for advert submitted in error”

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Posted 2 years ago

“Posting vacancies on Charity Jobs is always quick and easy, but I was particularly impressed when I emailed to ask if a couple of roles could be extended to the Chartered Institute of Fundraising - it was actioned incredibly quickly, thank you.”

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Posted 2 years ago

“Charity Job is our first choice when recruiting. The portal is easy to use and having previous adverts and templates to hand is extremely helpful. Highly recommended”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,508 reviews