CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.48

4.5 Rating 1,474 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a quick turn around on their customer service.”

Helpful Report

Posted 1 year ago

“Really great communication, good ideas from Jules on text to improve our ad, and good value. Good service too in managing the linkedin activity.”

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Posted 1 year ago

“Charity Job itself was very efficient and helpful in assisting with this, our first, advert with them. The only downside was a high number of enquiries from people who had not read the job specification properly prior to contacting us.”

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Posted 1 year ago

“Very pleased with Jack Golding speedily effecting credit note for advert submitted in error”

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Posted 2 years ago

“Posting vacancies on Charity Jobs is always quick and easy, but I was particularly impressed when I emailed to ask if a couple of roles could be extended to the Chartered Institute of Fundraising - it was actioned incredibly quickly, thank you.”

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Posted 2 years ago

“Charity Job is our first choice when recruiting. The portal is easy to use and having previous adverts and templates to hand is extremely helpful. Highly recommended”

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Posted 2 years ago

“Judith at Charity Job couldn't have been more helpful in setting out all the options and helping us get our job advertised. We're a very small charity with no paid staff so help like that is invaluable. It was all very straightforward and we've had several applications on day one already. We have a small income and Charity Job prices are very competitive.”

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Posted 2 years ago

“Unfortunately, we only received 2 applications 2038 views 46 apply. This is perhaps not the medium for us as this is the third time we have used the site with not great results.”

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Posted 2 years ago

Hi Sarah, Thank you taking the time to leave us feedback, it's greatly appreciated! I believe Ishi Jordan, your assigned CharityJob Account Manager has tried to call you on several occasions to discuss your ads performance and has followed up with emails also, but as to date her attempts have been unsuccessful. Ishi is still very keen to speak with you and would greatly appreciate a call back to discuss this. Ishi can be contacted directly on 020 8939 8439. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The experience has been poor both quantitatively as well as qualitatively. Over all this is very poor value for money.”

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Posted 2 years ago

Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand Sathya Mohan, your CharityJob Account Manager has been in contact to discuss your ad’s performance. As Sathya advised and due to the current challenging job market - candidate heavy/job short, posting your mid-senior vacancy on our Basic job package doesn’t always give it the prominence and visibility required compared to some of our more superior job packages. I believe Sam also advised you of the option to extend your ad for free and on how to optimise its performance moving forward. Should you choose to advertise with us again, please don’t hesitate to contact Sathya first to ensure the best possible advice is obtained before making your ad live. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“Excellent service from Sam Mohan, our Account Manager”

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Posted 2 years ago

“I had sterling support in helping me choose the right level of service for my volunteering opportunity and in helping me to upload it - many thanks.”

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Posted 2 years ago

“Great help to set it up. Very practical and user friendly. Deligted”

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Posted 2 years ago

“we had 3 applications in total and only one came from your website. we are a charity with limited funds so this seems to be a poor return on investment. The other advert we placed with you resulted in no applications coming through.”

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Posted 2 years ago

Hi Liz, Thank you taking the time to leave us feedback, it's greatly appreciated! I understand Chris Sparkes, your assigned CharityJob Account Manager has been in contact to discuss your recent ad's performance and the potential reasons for its underperformance, and I’m pleased to hear was able to offer a resolution for this. Moving forward and as our Account Managers like to work collaboratively with their clients, I believe you will contact Chris first before advertising with us again to ensure the best possible advice is obtained regarding optimising its performance. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“I think the Charity Job site is easy to use and the staff are nice, but we are having trouble getting our jobs in front of the right people.”

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Posted 2 years ago

Hi Ceinwen, Thank you taking the time to leave us feedback, it's greatly appreciated! I believe Jules Keene has tried to call you on several occasions to discuss your ads performance, but as her attempts were unsuccessful, she has emailed you instead. As your ad stats were reasonably healthy but it would appear you did not reach the right candidates, Jules is very keen to speak with you to discuss this. At a convenient time for you , please contact Jules directly on 020 8939 8437. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“The process of advertising role and managing applications was very easy and effective.”

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Posted 2 years ago

“Thank you so much Jules, very helpful in sorting out our advert, will definitely continue to use CharityJobs. All emails followed up quickly and very satisfied with the end result. Looking forward to lots of applicants now!”

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Posted 2 years ago

“Incredible customer service, with very useful facts and figures about the employment market specific to the advertised job. Amazing.”

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Posted 2 years ago

“Poor.There hasn;t been a single response to our advert”

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Posted 2 years ago

Dear Andrew, Thank you for taking the time to leave us feedback, it's greatly appreciated! As your vacancy received just under 2,000 views and 14 clicks on apply, It’s very disappointing to hear that you did not successfully recruit through CharityJob. Chris Sparkes, your CharityJob Account Manager has unsuccessfully tried to contact you on several occasions to discuss the potential reasons for this and has now followed up with an email including his direct contact details. Chris would welcome the opportunity to speak with you, so please contact him at your earliest convenience. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“In spite of the adviser contacting me to tell me how to improve the advert and talking up the price, it ended up with the job description actually being hard to find. Overall we had a very low number of responses”

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Posted 2 years ago

Dear Rae, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand Sathya Mohan, your CharityJob Account Manager has been in touch to discuss your ads performance and what is currently a very challenging job market across all sectors. As Sathya advised and as your ad was only live for approximately 2 weeks, you are currently able to extend your ad for free should you wish to potentially garner more applications. And whilst you have not received the number of applications you were hoping for via CharityJob, I believe you have shortlisted 2 from those received. And by giving tips on proactively keeping good candidates engaged after they apply, Sathya was also able to address your concerns re candidates not showing up for interview. We wish you every success in appointing a candidate! Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“"The Customer Service Executive was very helpful"-thank you so much.”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,474 reviews