bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,403 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,403 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE BP AS A HOME CHARGER If I could give 0 stars I would. Absolutely disgusting customer service. My issue is still unresolved even after requesting contact from team leaders or the complaints department. Abysmal.”

Helpful Report

Posted 2 years ago

“Don't buy a home charger. After 3 years you have no warranty another 3 months and the charger caught fire. Polar are not bothered but now you have to fund another charger and cable. No sorry this shouldn't happen just out of warranty not our problem.”

Helpful Report

Posted 2 years ago

“Device has not been working for some months according to online reports. Location RG75UP. Called CS reset again, called again tried remotely still error 8c. Tried both different plugs one gave 7.5 charge, called CS would not waive the 90 minute rule. Hang on your devices are not working correctly I signed up and almost out of charge and nearest charge station 10 miles away. Very poor service, not a good look.”

Helpful Report

Posted 2 years ago

“Terrible company to deal with after many phone calls and emails over a period of 6 weeks + still do not have a card to operate charging points”

Helpful Report

Posted 2 years ago

“Home Charger This is the worst customer experience I have ever encountered. Where do you start? -The order process is convoluted. -The survey requires electrical knowledge but they want you to do it. Several times. If you ask for them to actually use an electrician to do an electrical survey then its an additional fee -The communication is appalling. Taking over a week to reply to emails and sometimes not at all -The call centre staff have a script. "I am sorry to hear of your issues... I will try to resolve it by tomorrow and call you back regardless" of an update .They don't. -They engaged the DNO for a load check and then sat on the invoice from SSE for 2 months. The invoice, in their name by the way, that I only got to see after 3 more calls, a further complaint and several emails -The complaints team don't investigate the complaints and don't look into the records of previous conversations before trying to shift blame. Don't waste your time there. -The installers no-showed and then BP Pulse denied all knowledge of a booking! -The installers finally arrive and perform a terrible job with crossing cables, an unnecessary isolator install and didn't even clean up after themselves. -The app is something from 10 years ago and hasn't been updated in a year (check it out on the app store for its own 1 star review) -The entire process from start to finish took 9 months. Yes we humans can create new life in less time than BP Pulse can install a charge point and its probably less hassle. This is just a summary. If you are thinking of buying one - don't If you are getting it for free - pay elsewhere.”

Helpful Report

Posted 2 years ago

“There is a shining light to my story and that is Nathan J. The most competent and rational employee at BP Pulse. He should get 5 stars. After 4 weeks of major frustrations Nathan did all he could to ensure a new card was sent out me. He followed this up with a email and a phone call. What a breath of fresh air - after dealing with ill trained staff on a daily basis, sometimes more that twice a day. I lost my card a month ago and local the charge points aren't recognized on the appt so I have to phone and ask for a remote start. I have called so often I now recognize the voices of the staff, the majority of which can not begin a remote charge and precede to tell me - 1.the unit is not working (even when there is another car attached and charging) 2.it is a 'charge your car' point and I can not use it, even though I've been charging my car at that same point for 2 years. 3.cut off when it doesn't start and the call handler can't explain why. More staff training is definitely needed. Not one member of the team I spoke to could transfer me to a supervisor. I have sent emails to the helpline - no one has been in touch. I have sent messages on twitter - no one has replied. I feel that Nathan J will move on to bigger and better things, there is only so much sorting out other peoples mess can take. Serious BP Pulse get your act together and please do not use COVID as an excuse for such poor service.”

Helpful Report

Posted 2 years ago

“First thing I would like to start by saying this is the worst company I have EVER came into contact with. We had a BP PULSE home charger installed 3 months ago while we waited for our new car on order. Once the car arrived I thought I could now relax and get on with charging my new vehicle with no worries. Oh boy was I wrong.. The charger fault light came on straight away and have not worked since. I noted BP PULSE of the issue we had with it not working on several different occasions. Everybody at BP PULSE is completely incompent. I have had the phone put down multiple times on me after waiting in the que. I have heard long conversations of staff having about other staff in the background not realising somebody is on the other end of the call. I have had someone ring me for something totally unrelated to the matter. I was told i would get a phone call back within 2 weeks and it has been a month now and no call back to tell me when an engineer could come and take a look at the faulty charger. I am relying on going to tesco to use a 7kw charger as you can imagine how tedious this is as you would have to sit there for the entire day for a reasonable amount of charge. I am at my wits end with this company and I can see that everybody else that have used them has had similar problems. My advice to anybody thinking of using BP pulse to avoid the company like the plaque. I promise you that you will have nothing but problems. Save yourself the hassel and go with someone else Terrible company. If i could give 0 stars I would. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Horrible company with useless agents. It’s been 5 months since installing the unit and it has never worked, STAY AWAY FROM BPPULSE.”

Helpful Report

Posted 2 years ago

“I have a home charger from BP that trips the house electrics when I switch it off or when the car charge is full meaning we cannot charge overnight. The charger is within warranty so between my wife and I, we have contacted customer service 8 times and after being hold for approx 20 mins each time, we are assured an engineer will be in contact shortly. Not once has this happened. The level of service has been shocking and each time we have asked the issue to be escalated we have been told this is not possible. We are so disappointed with the level of service and are telling friends and family to give BP chargers a wide berth.”

Helpful Report

Posted 2 years ago

“This is around the home charger. Do not buy. The scheduling tool hasn't been working since April, therefore costing me around 3x as much to charge. Iv registered numerous complaints and requested a DSAR and still no one has ever called me 5 months on!!! Every time I call they promise the world and do nothing!!”

Helpful Report

Posted 2 years ago

“I have attempted to use the BP pulse chargers at Waitrose Worcester on approx 6 occasions in the past couple of months. They have never worked first time, I have had to contact customer services each time to either get the charge started or to initialise the charger. Get through to customer services is nothing short of a joke. Today was the worst experience - I had to contact CS to get the charge started and then it would not stop. The charging cable would not disconnect from either the charger or the car. Again 15 mins to contact CS and another 10 mins to reboot the charger and allow me to remove the cable and get away. I will not be using them again or BP pulse”

Helpful Report

Posted 2 years ago

“Complete joke of an organisation. If they weren't backed by one of the largest oil companies in the world they would have gone bust a long time ago! Issues with faulty chargers, double charging, broken promises from customer service, they still owe me more than £80 for incorrectly billed charges. Avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“BP should stick to fuel because they are useless at providing a decent EV charging network. Impossible to find working chargers in my area.”

Helpful Report

Posted 2 years ago

“I have had to reinstall the BP Pulse app but cannot connect because I don't have my password. I tried via customer services today and last week. They were meant to send me an email link. None has reached me and I have checked spam. This should be something that is capable of being fixed by the press of a button. Waiting times to connect to BP Pulse are long and I have given up waiting through their automated answering system several times. Today's responder Devashree Sankaranarayan was pleasant and helpful but could not help practically. She has referred my complaint on. Maintenance of the pods is also hopeless. They are frequently out of action, sometimes for months. BP should be ashamed to put their name to this service”

Helpful Report

Posted 2 years ago

“5 weeks and still waiting for charger to be installed. Have sent 7 emails, have had a site visit, have waited on the phone for more than 58 minutes. Spoken to customer services twice and neither person could help. Disgusting service all round from a company who are only interested in image and clearly don't care about customers at all.”

Helpful Report

Posted 2 years ago

“I'm currently trialing a ev vehicle for Kent County Council, well I say trialing. I have had the van for 5 weeks and I bet I've not driven for more than 4 hours. Every chargemaster/pb pulse machine in my or neighbouring area has either not been working or there has been an I.T. issue. Ever time I call customer service it says there's high call demand at this moment in time. And when I do get through they tell me there's an issue of some sort and try again later..... well when your vehicle is low on charge you can't keep driving back and forth. Throughly disgruntled with whole experience. Only reason I gave it one star was for the one nice customer service adviser I got ( Tessa clarke)”

Helpful Report

Posted 2 years ago

“Had my ev car charger fitted in May it broke 1st October 21 it 26 day later still broke emails not response phone calls untrained staff still waiting am disabled told to go to supermarket an charger the car wot a joke”

Helpful Report

Posted 2 years ago

“I have downloade the app and toped up money and could not use it and when I asked my money back no answer the phone and the emails ignored for months but when I recieved from them they said it will be deposited and I am still waiting for 5 months.”

Helpful Report

Posted 2 years ago

“Been trying to vet them to send the link that they claim they will send via email. No response after 3 messages clearly stating they need to send the link or phone me on the number I supplied. Just checked the reviews on the neutral review site trustpilot. Everyone is saying the same thing!!! No one is getting back to them. Come on BP!!”

Helpful Report

Posted 2 years ago

“Still waiting after 3 weeks for a reply to e-mail and phone calls. Service is rubbish. Definitely avoid.”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,403 reviews