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bp pulse Reviews

3.9 Rating 4,406 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your company appears to have communication issues. Had same problems as a lot of these reviews. Final got an appointment for installation engineer ??? Arrived asplanned took 1.5 hrs to decide 5 routes .needed to confirm with the boss what he should do .no 40a mcb on board .told me to get one via ebay and when it arrives phone for engineer to fit .cost £50 arrived Sat. Total 10+hrs for incomplete job. Still no charger totally inept service”

Posted 2 years ago

“I have my electric car (through Motability) now for two weeks and still no charger installed. Communication with this company has been horrendous. I made a complaint and it hasnt even been acknowledged! Looks like I will have to return car as I just cant cope with all this stress 😤”

Posted 2 years ago

“Nobody answers phone, trying for weeks to find out when installation will occur.”

Posted 2 years ago

“My home charger which is still under warranty with BP Pulse has not worked for around 5 weeks now. I speak to someone on the helpline every few days but they don't have the ability to schedule an appointment for someone to come and mend it - they just tell me someone from the engineering team will call me back but no one ever does. Their warranty is completely worthless if they just ignore repair requests. It is now at the point where I am considering paying a different company to replace the unit and suing BP Pulse for the cost of the new installation because I really don't know what other option I have.”

Posted 2 years ago

“Still waiting to get installed. No idea when as nothing from team Terrible to see how bad a product can be from such a big UK brand as BP. Their main board should be ashamed.”

Posted 2 years ago

“Do not buy this charger! I have a had an awful experience from start to finish-contradictory advice and repeated requests for the same information pre install and now a charger that is simply dumb rather than smart as it appears incapable of remaining connected to the network. As a result it is costing me an additional £600 per year to charge my EV. To top it all, customer service is non existent- I complained about this and received a stock reply two weeks later to reset the power. I complained again 3 weeks ago via a call followed by 3 email complaints (including a request for a refund so that I can buy a proper smart charger) and I am still awaiting a response to any of these service tickets. In short. BP pulse has really diminished a historic British brand throughout this sorry saga to date.”

Posted 2 years ago

“I have been waiting over 2 months since made her purchase and still have no idea when it might happen. Difficult to contact to find out what is happening and do not return messages. When occasionally do there is no update. Suggest using a different supplier.”

Posted 2 years ago

“Absolutely the worst customer service I have ever experienced. My charge point broke 4 months ago ans still no one has got back to me to come and fix it despite constant emails. It's been awful”

Posted 2 years ago

“Dealing with western power , no charge master and their subcontractor. Got it installed, picked up car on Wednesday snd tried to charge over using the schedule on app. At 0030 using cheap electric. It didn’t work. Phoned on Friday , got sent an email of what to do. Told it would be sorted in 2 days. Kit wasn’t sorted so on Sunday I again followed instructions in email and on Tuesday still not working. Phoned again. Told it will be classed as urgent as I can’t charge my car. Still waiting on a call or email, Faulty unit I think as at VW garage snd Tesco it charges ok.”

Posted 2 years ago

“what a let down bp pulse, purchased a new nissan leaf 3 weeks ago, and tried using our local charge points in local council outside parking bay only quarter of a mile from home, to our dismay then find out that i need a key fob or a swipe card to use it, so i applied on the app but still have not received either, i messaged bp to ask what the delay was and received an email an apology stating my debit account is live and ready to use and they would investigate to why i have not received the key fob, i am still waiting for my key, i phoned customer services which took 45 minutes explained and given a customer complaints reference number and asked to phone back in a week if i still have not received it, i wont hold my breath bp. shocking.”

Posted 2 years ago

“Absolutely appalling service. After 5 months they haven`t completed the installation, nor answered queries.”

Posted 2 years ago

“I have called and emailed your team for the past 6 weeks and i just dont get anywhere. I have been unable to charge my car for 6 weeks and your customer service team just keep saying that someone will schedule a visit. The a week later nothing. Why should i have to keep calling you”

Posted 2 years ago

“Scheduled charging doesn’t work - which is pretty fundamental if you want to take out a low cost tariff!”

Posted 2 years ago

“Installation of my homecharge unit went well. Now, after 18 months, the unit has stopped communicating with the outside world, doesn't update my charge history and won't accept a charging schedule. This means I can't achieve the savings from my new Octopus GO nighttime tariff. BP Pulse have been absolutely woeful. Always takes 20 to 30 minutes to answer the phone, and 11 days later I still have no fix and no news of when they will address the problem. BP Pulse are absolutely abysmal.”

Posted 2 years ago

“My experience was similar to Angela's (posted 1 week ago) - bp pulse's customer service communication was woeful:- My application started 07/02/2021; after numerous emails & telephone calls by myself to expedite the installation of the home charger it was finally completed 23/08/2021 (the bp home charge guidance video for Lookers Mercedes implied 3 to 8 weeks for the application/installation process - NOT OVER 6 MONTHS!!). Nb. My car was registered March 2021. The one positive from this experience was the JDS Electrical electrician, Ben, so 5 stars for him!!”

Posted 2 years ago

“We chose to have a home charger fitted within our new car deal via motability and VW.We did the online survey and soon got a instalation date.The fitter turned up on time.Within about a minute of looking at our job said he didnt have the correct parts required.He did his best to source them locally.After about 2.5 hours on the phone ect he left site without starting the job.We took so many photos to help out with what BP pulse would need. BP pulse then ignored us for about a month.The fitters then returned and fitted our charger. We would give the fitters 5 stars if we could. BP pulse still get 1 star for totally ignoring us for about a month and stressing us out.”

Posted 2 years ago

“Fitters turned up on time and decided that they needed parts so after 2.5 hours left site.After waiting one month without being able to contact BP pulse the fitters turned up again and fitted our charger.I would rate the fitters 5stars but have rated BP pulse 1 star for ignoring us for so long.”

Posted 2 years ago

“Fails to respond to emails or answer the phone. Visited 12 different posts in MK and all were broken, some no power, some stating 'invalid card' - Twitter reveals this is a common problem for prior BP Chargemaster customers, looks like they've deactivated a lot of old cards on majority of their 7kw chargers whilst carrying on billing people. No response to emails, no answering the phone for hours on end. Service has fallen off a cliff under BP's ownership.”

Posted 2 years ago

“Ordered this couple of months ago. Told there was a delay. Have sent 3 emails without response. Tried to phone several times without being connected to an operative. Just music. Rubbish.”

Posted 2 years ago

“This purchase has been a major problem from beginning to end. Ordering was a real challenge, getting your staff to understand what I was looking for. Then being sent completely inappropriate form to complete. Throughout an abject failure to answer emails in much less than a week. Finally we got through that and the charger was installed. It has never worked properly and I am still awaiting the return of an electrician to resolve this.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,406 reviews