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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

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bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a long time for installation, due to my electrics at home needing to be upgraded. System is definitely worth waiting for. The guy who fitted the system was exceptional! He addressed my concerns, went about his work with minimal interruption, demonstrated how to use the equipment and made sure I was completely satisfied before leaving. Great service!! Thank you!!”

Posted 2 years ago

“There was a problem connecting and it was resolved over the phone. Great, quick, friendly service. Thanks”

Posted 2 years ago

“The staff that attended to me was very helpful and patient”

Posted 2 years ago

“My Advisor Anzaila was excellent. Very helpful, clear, concise and knew what she was talking about.”

Posted 2 years ago

“I asked for answers as we are thinking of having two cars. We were enlightened by Vivian Baffour, in a way that nobody can. She was helpful, clear and honest. She held a wealth of information which cannot be found on the web, such information which we asked and sought. There were no fluffing about or beating about the bush. Straight to the point. She was professional and we knew straight away she was on our side and there for us, and that our business was of paramount importance to her. That is such a rarity that few large organisations will have in the grasps. One in a million.”

Posted 2 years ago

“I couldn’t connect to the share point and called and spoke to a wonderful lady, she explained what I needed to do and waited whilst I set up an account and then organised for the charging to start. Amazing service, thanks so much”

Posted 2 years ago

“Jason was very helpful”

Posted 2 years ago

“Ordered my Pulse home EV and was contacted by a extremely, helpful and professional CSA Asly Mohammed. Explained everything and helped me through the process. She’s amazing! Thank you Pulse.”

Posted 2 years ago

“Great customer service felt supported regardless of the outcome. Thank you”

Posted 2 years ago

“Had great experience this morning with BP Pulse Milton Keynes customer service. Nathan Raffle was really knowledgeable and helpful. He explained to me what was missing on my application, waited for me to send updated pictures. He also advised me how to find easily charge points around me in case I am away from home, this is priceless information so I feel he went beyond to assist me. You should be proud of having such an efficient member of staff in your BP Pulse team. Thanks again for all your great help and support!”

Posted 2 years ago

“I called customer services because I didn't receive my membership card, lady over the phone was really helpful, straightaway she had escalated to the correct team to resolve the issue within 30mins she called me back to confirm my app is active now and the new card been dispatched thanks.”

Posted 2 years ago

“NCP Bristol at midnight - Ok let’s be honest, I’d rather the charger had just worked when I used the app. But if you’re going to call BP Pulse customer service, hope you’ll get Qaseem Raja as your agent. Found my details fast, did a manual start and got me all the green lights for an overnight charge. Good job really as I’ve another 200 miles ahead of me tomorrow. Cheers Quaseen - threefifty6 and the starship Polestar2”

Posted 2 years ago

“Anzaila Ahmed was incredibly helpful and sorted out my problem straight away. Thanks.”

Posted 2 years ago

“Customer assistant Qasim helped me alot, quite professional and friendly, he helped me rebooted the charging unit and I manage to start my charge, quite happy with his customer service.”

Posted 2 years ago

“Stopped for a quick charge at The Toby Cavery Badgers Mount today. Charger unit unresponsive so pressed the red button to reset it. That didn't work so called the helpline. Very nice lady rebooted it and in under 10 minutes we were off and running. Thanks for that.”

Posted 2 years ago

“very please with it but the car as a range of 300miles when I put the car on charge It only geos to 250plus miles”

Posted 2 years ago

“Over the past 10 days have been having a frustrating period being unable to reset my password. Must have spoken with at least 6 if not more customer service personnel to resolve the problem without success. Today spoke with Mehreen Khalid who was a breath of fresh air. Excellent listener, gave clear and precise instructions. Got a result.”

Posted 2 years ago

“I had recently a problem where I couldn't start charging my KIA e-Niro2 and Anzaila was extremely helpful & professional. She managed to resolve my problem in no time. She also advised me how I should use the BP pulse charging points in the future, and how to get the most of my subscription. Highly recommended!”

Posted 2 years ago

“A great service from BP PLUSE fitted in no time at all, very good electrician very clean workmanship friendly and on time.”

Posted 2 years ago

“Guy who fitted charger was great took no time at all and explained what he was doing. Great service provided.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews