First thing I would like to start by saying this is the worst company I have EVER came into contact with. We had a BP PULSE home charger installed 3 months ago while we waited for our new car on order. Once the car arrived I thought I could now relax and get on with charging my new vehicle with no worries. Oh boy was I wrong.. The charger fault light came on straight away and have not worked since. I noted BP PULSE of the issue we had with it not working on several different occasions. Everybody at BP PULSE is completely incompent. I have had the phone put down multiple times on me after waiting in the que. I have heard long conversations of staff having about other staff in the background not realising somebody is on the other end of the call. I have had someone ring me for something totally unrelated to the matter. I was told i would get a phone call back within 2 weeks and it has been a month now and no call back to tell me when an engineer could come and take a look at the faulty charger. I am relying on going to tesco to use a 7kw charger as you can imagine how tedious this is as you would have to sit there for the entire day for a reasonable amount of charge. I am at my wits end with this company and I can see that everybody else that have used them has had similar problems. My advice to anybody thinking of using BP pulse to avoid the company like the plaque. I promise you that you will have nothing but problems. Save yourself the hassel and go with someone else Terrible company. If i could give 0 stars I would. AVOID AVOID AVOID