I have attempted to use the BP pulse chargers at Waitrose Worcester on approx 6 occasions in the past couple of months. They have never worked first time, I have had to contact customer services each time to either get the charge started or to initialise the charger. Get through to customer services is nothing short of a joke. Today was the worst experience - I had to contact CS to get the charge started and then it would not stop. The charging cable would not disconnect from either the charger or the car. Again 15 mins to contact CS and another 10 mins to reboot the charger and allow me to remove the cable and get away. I will not be using them again or BP pulse