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bp pulse Reviews

3.9 Rating 4,403 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,403 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I applied for a home charger at the beginning of January. I had one email on 7th January saying my application would be reviewed. Despite emails and 3 telephone calls I cannot get any response beyond the receptionist saying they would email a supervisor. Despite promises of a call back I have had no response. I would not recommend a BP homecharger to anybody.”

Posted 2 years ago

“Home charger faulty from day one left to charge at public stations at 3x the price . 2 weeks till replaced and offered no backup service other than yous their public units and at pay as you go prices”

Posted 2 years ago

“Install was OK, although they need encouragement to give me a a date. Since the install service has been appalling bad, the unit went wrong so I went to the website which only has a link to an email address. I emailed them three times over a few weeks nothing at all no response, I found a number and called them, one of their sub contractors came found that the install (also a sub contractor of BP Chargmaster) had installed it incorrectly and burnt out the breaker, they didn't have a new one and could not get one. after a few weeks they never came back to me, I had the breaker replaced now unit works on 16 amps only . So calling them again. Avoid if at all possible.”

Posted 2 years ago

“Just trying to get a reset password is like a mission from Mars !! I would prefer not to use you but I have no choice at work. Customer service, just a joke. BP you are letting yourselves down here big time. Instavolt is just amazing you should learn from them!!”

Posted 2 years ago

“Home charge app doesn’t work, web portal awful, unit is not smart and fails often. For all home charge owners: reset the unit via the mains trip switch once a week. The unit can crash fully or can drop itself to 15 Amps max. Doesn’t tell you it’s done this (my BMW app told me). Checked BMW - all fine. Reset unit - suddenly got 30 amps again. Have had the unit crash overnight twice.”

Posted 2 years ago

“WHAT A RUBBISH COMPANY !!! Their customer service for home chargers is awful! They changed their CEO a few months ago and replaced him with Mr Akira Kirton and if anything, their service has gotten even worse. At least the last CEO answered emails, but not Mr Kirton it seems. I had an awful job getting the charger installed in the first place and the system I have is not really fit for purpose, as the sensor relay is, IMO, cheap and nasty and continuously faulty. It was only installed in April! When you phone to request an electrician to repair it, you are told you have to wait for 10 days for someone to phone to give a date when it can be repaired! How about you fit a decent system in the first place and save your customers these problems. I would never have chosen Bp Pulse, but MOTABILITY insisted I use them. Why not a company like PodPoint instead, as their customer services are way better than BP. Hours spent on the phone, only to be sent from pillar to post and getting nowhere ! Lousy product and lousy customer service. AVOID Bp Pulse or you’ll regret it.”

bp pulse 1 star review on 24th January 2022

Posted 2 years ago

“Avoid avoid avoid. You’ve been warned”

Posted 2 years ago

“App is functionally useless!”

Posted 2 years ago

“This review site needs to SPLIT these reviews between the BP PULSE 'Public' charger units and the BP HOMECHARGE units. The Rapid charge public units get a much higher review rating as they work reasonably well but the Homechargers are absolutely useless and get an overall ZERO(one star at best) rating as they don't actually work as a 'Smart" charger. Mixing the reviews for 2 different departments like this gives an incorrect overall rating.”

Posted 2 years ago

“Bought the car on 10th October 2021 today is 19th January, 2022 still waiting to hear anything. I filled in the survey with pictures when I bought the car a month later you asked for my V5 doc then nothing. I call and get fobbed off someone will email me they never do. What is going on?????”

Posted 2 years ago

“The App is next to useless (as the App Store reviews show), the consumer unit they installed buzzes when charging (a right pain as it’s in our living room) and I was told it’s a 7kw charger but only charges at 3.5kw. Tried to phone but gave up being endlessly left on hold!”

Posted 2 years ago

“Absolutely terrible company. I try to use BP pulse to charge my Car and charged me full amount on my card. Its been three months now trying to get refund. I can imagine there are many others who have been charged full amount and every time i call get different answers from customer service team. Never seen this kind of terrible customer service they provide. They also try to change the topic and if they have no answers they will divert you to go their website for details, they ask you a lot of question, every time the come back to you with new and new question. i will never recommend those people or this company. they are a time waster Worse company that I have seen in my life No respect to customer”

Posted 2 years ago

“this is rubbish. I have had more trouble with the BP Pulse Homecharger than any other aspect of switching to an EV. They have one man installing all chargers for the whole of Scotland ( at the time of my installation June 2021. The radio signal that controls the timed charging is totally unreliable in my area despite being told repeatedly by BP that its fine. I am unable to change the electricity tariff in the web version or on the older phone version of the app meaning that the figures given for cost of charge are inaccurate. Multiple calls to BP Pulse over the last 6 months.... improvements virtually none.”

Posted 2 years ago

“Absolutely terrible company. Been trying to get the chargemaster unit commissioned for 15 months! Can never get through to the right person. always passed from pillar to post. Just tyring to get a refund now. Don't be tempted to use them because of the BP name.”

Posted 2 years ago

“never ever recommend this company they are not responding , they are never answer phone, they ask you a lot of question, every time the come back to you with new and new question. i will never recommend those people or this company. they are a time waster they take you 1 year to install the charge master they are never on time they are respond email after 3 months customer service just rubbish they are let you down , they are very professional in wasting time”

Posted 2 years ago

“,I am extremely disappointed with this service. I have problems almost every time I try to use BP pulse to charge my BMW i3. The charging point either is out of service or busy. The prices have risen steeply recently. There are 2 charging points nearby only and they are never available. This is a great discouragement to use electric vehicles. Today, yet again, has been an extremely exhausting attempt at charging my car. I added £40 to my credit with BP Pulse. I then waited 40 minutes for a car to stop its charge at point 24151. The other point was also unavailable. Eventually I attempted a charge through the app. It did not work and stopped during safety checks. It could not detect my vehicle. I tried to charge as a guest, with my credit card. The same happened. I then called the helpline and waited another 10 minutes under bucketing rain, while still fiddling with the machine, mobile phone and credit card. Eventually someone answered the phone. They tried from their end 3 times. The same thing happened. I connected and reconnected the car every time. The machine would not detect it. I was told it was because it was wet. Then he did a system reset. Still the same result. Over 1 hour later and here I am, charging the car at an ESB charging point. There is nothing wrong with the car. There is definitely something wrong with your charging point. My nerves are now frazzled and I have a long journey to make. Not good. I'd like to understand how your services and availability can be this bad and scarce. I'd like an apology and some gesture of goodwill. I am extremely disappointed with your company and expected a service that is user friendly and available. There is absolutely no point getting an electric car if this is the way forward. Appalling and traumatic to say the least. I look forward to hearing from you.”

Posted 2 years ago

“Worse company that I have seen in my life No respect to customer Delay Ignore all complaining No way to talk to higher that reception No one from their staff can do anything , just send email and sit and wait till they can deal with it We are family with motobility car , ignored us for more than month and still waiting for them Not able to complain They can’t keep their promises They don’t have any answer to your complaint”

Posted 2 years ago

“Homecharge units are a joke. These people never remedy any issues, the best you can get is a replacement with another faulty unit. They have no idea why their own units do NOT work as 'Smart' chargers. Sub contracted 'engineers' are just meter installers and they can do nothing to fix problems. The problem with these units is very obviously the signal from the server to the individual units hence the 'scheduling' app does not work......I can gather that so why cant BP ??”

Posted 2 years ago

“Do not use this company. Avoid like coronavirus. Took 9 months and multiple costs to me to before they installed a charger which broke down within 2 days. It has now taken over 3 weeks for them to send out an electrician to be told he does not have the part he needs and won’t get any until the new year. This will be way over 5 weeks”

Posted 2 years ago

“The charger is unusable if you want any control over it whatsoever. The SmartCharge app is terrible. You're supposed to be able to set up schedules to take advantage of cheaper electricity yet this does not work. You're supposed to be able to choose the charging speed, again this does not work. To top it all it reports it's not plugged in yet on the same screen says it's charging. As for the customer service, you just can't get an answer. Currently costing me £4 to charge my car instead of just 25p because we can't schedule it. I have to set an alarm to switch the unit on after midnight by the mains switch. Wish I'd never had this piece of junk installed.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,403 reviews