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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy with the customer service I have received, for some reason last month my account payment was taken nearly 2 weeks late, with no explanation of when it would be taken, then it was taken with out any updates & the payment had bounced, I contacted customer service when I had noticed to pay & was told every thing is fine & they would take the in 2-3 days & my account would be fine, & then the next day my account had been suspended. I have emailed & have received no response, I am not happy with the customer service I have received & this has cost me as now I am paying a much higher rate on payg. I.D : 172347”

Posted 2 weeks ago

“Tried 3 times to use BP rapid chargers with success only once! I am a mobility customer and am tied to BP for " Cheaper" charging.The response times for complaints are laughable ! The speech house charger is still out of action,so to more expensive chargers I am forced to go! I do hope motability stop dealing with this shower and sort out a reliable partner!”

Posted 2 months ago

Hello William, thank you for your review. I am very sorry to learn that your have have had some difficulties hen trying to charge on our public network. My research shows that you have charged at a 50kWh unit. I cannot however see any other attempted charge sessions. The post located seems to be in good working order with no current open reported fault tickets. In order for our team to investigate, please could you kindly advise which charge point was being used and what took place when trying to charge. We can then make sure to investigate, triage and if needed arranged for an engineer visit. We have recently developed a relationship with Zap-Map. Any charge post reported via Zap-Map will be fed back to our Network team. My colleagues will investigate and take action where needed. The team will also make sure to provide an update via Zap-Map This is especially helpful if you do not have the time to call our customer care team for support. Please feel free to reply to my email with the requested additional information in order to investigate. ^Eugene

Posted 2 months ago

“There is a young Hispanic lady I have patronize that bp this has the third time I walk in there she have ear bub on talking to someone on the telephone .I her in English terms I want to waters at 1199 she would charge me for one water then turns around charge me for the next water . After I told her when I walk in to charge me for the two water. At this point it is becoming very annoying. She at the BP gas station today. She need someone supervising her to see what she is do . Or audit her cash register because she could be cheating other. She act as if she can not here what you tell her . My voice carry so I know she hear me. Is act aloof as to what you are telling her. The station is on the corner of 10259 S Cicero in Chicago ST#123. She not intone with the customer.”

Posted 10 months ago

“Three out of four points don't work or cant be accessed on the app,it takes a moth if you set up a standing order to get a card.,,emails don't get reply , even when you ring with problem 2 days later still no fix. Their answer in a few months will be to change the name again and hope we don't notice”

Posted 2 years ago

“It seems that the only way to get action is to submit a written complaint. The charging unit is fine and the fitter was very good but I could not get the scheduler to work.However Shalim Miah has solved the problem and he was very helpful and patient in talking through the solution.Please ensure that your customer service team operate in a similarly helpful way.”

Posted 2 years ago

“After 3 weeks I am still waiting for my card”

Posted 2 years ago

“Mehreen Khalid was the person I spoke to today, she was very helpful and polite and I have no complaint with her service at all. However after paying £7.85 to be a Polar Plus member since 2018 the first time I wanted to use my card it did not work. I was told that there had been a problem for the last few days. However the machine worked when using my debit card, no problem reading that. This wasn’t a isolated case it happened on both of my away from home charges. I feel I should be refunded all the monthly subscriptions I have paid.”

Posted 2 years ago

“THe installation was a complete nightmare. Ordered in January and finally installed after much to and fro ing in June.”

Posted 2 years ago

“excellent installation Martin was great. Disappointed that i haven't had the EIC from you so i can claim the EST grant in Scotland after several requests. Can you sort please?”

Posted 2 years ago

“I did like getting getting installation canceiied thrice and waiting 3months”

Posted 2 years ago

“Terrible from the start. They asked UK power to increase my input which wasn't necessary. Then sent them a request to unloop my connection, again not required. Was then told I needed a double isolate switch fitted which I did. These are expensive to do around £150. Sent them proof, two weeks later received an email asking for proof which they had actually received. Installer came out and tokd me I didn't actually need the switch. As a motability customer I found the whole experience stressful with me chasing up all the time.”

Posted 2 years ago

“I have awarded two stars to Nick who fitted the charger, and who was meticulous in his work. He was careful, courteous and knowledgeable. He overcame issues that should have been picked up at time of application. Were it not for him the star rating would have been one, at best. After many issues initially, lack of communication etc, I wrote the following suggestions to BP to help with future installations. I will add that I have had no feedback and really do not expect one. I only chose BP on BMW's recommendation and can only hope that the car, when it arrives from BMW, is better than BP,s effort. Could I please suggest that you raise issues internally about four items: 1) Information should be centrally based so that ALL departments are aware of the progress of any installation. 2) Providing an alternative way of giving information for the installation team. I do not have a mobile and used one belonging to someone else. Even then the process was fraught with difficulties. I offered to send printed sheets of all elements required but apparently that is not the way it works, yet the engineer who attended informed me that he had resorted to paper instructions previously. 3) More staff are employed at the sharp end; customer service (for the time that we, your customers, try to speak to you). I have not been able to find an email address which is the most commonly-used alternative to the telephone; and the waiting times for a phone connection are quite ridiculous. 4) Ensure details are 'current'. You have asked for a postcode, yet it had to be included when I sent details to you. It must have been since the engineer found his way here without any problem. He did complain that he was not given paperwork, and he did compliment me on my carefully drawn plans showing installation details and measurements.”

Posted 2 years ago

“I'll start with the positive. The engineer installed the charge point in good time on the day and it's working. On the negative side - 1. emails from bp pulse quote an installation date 10 days BEFORE the date of their email and an incorrect address. 2. installation date changed but new date not convenient and no response to my request notification that date was inconvenient. Address still shown incorrectly. 3. All phone calls and emails to bp pulse go unanswered. 4. Engineer turns up on the date advided as inconvenient AND at the incorrect address. 5 New date and time eventually agreed for installation after email to CEO. Engineer arrived (see positive above) but alarm sensor removed when installing cablework resulting in alarm being triggered, a call to alarm company to reset system, re-install sensor and bill from them for close to £100.”

Posted 2 years ago

“Over four months wait. Then given a date by email had it cancelled and given another date tqo days later without any consultation with us. Had to cancel customers and lost over £300. Qhen I emailed you about this you weren't interested and even the CEO didn't email back got someone else to do it fir him. Very bad service and rude. Would not recommend them.”

Posted 2 years ago

“bp pulse website very misleading on the cost they quote - already has the Government Grant deducted. Fitting delayed by a month because they didn't forward emails, altogether took 3 months. Charger is now fitted but still waiting for a response to an enquiry asking for an itemised invoice to explain why the Government grant of £350 is supposed to contribute 75% of the cost of having a charger fitted and I had to pay £649 in addition, so total cost £999. One of the admin people was very helpful.”

Posted 2 years ago

“Nothing wrong with the charger or the installer. However, the website is at best clunky. Difficult to find out costs before committing to BP to install. Supplied some photos twice. Wanted to hide the cables via chasing into the wall which I got my own electrician to do after speaking to an electrician at BP Pulse. Wanted also to have the connection to go from my own consumer unit which the same electrician said we could do but was told by the installer that we couldn't due to a parallel earthing issue. Have no idea what this meant and nor does my own electrician. Got the feeling it was easier to install to their own consumer unit in respect of any future warranty claims. If so just say it and then I wouldn't have had a much larger than needed consumer unit fitted!”

Posted 2 years ago

“Experience was mixed. Initial application fast and money taken. Waiting times with call centre very long and also they advised incorrectly that I needed isolation switch. Installation went well. I still do not have my electrical work certification. BP Pulse need to urgently review customer service and processes as would not recommend to others”

Posted 2 years ago

“The actual installation of the charging unit was excellent BUT the process of getting there was totally tortuous! I find it hard to believe that BP Pulse still has any business! Customer Support: Dreadful; No communication with customer as to what is going to happen & when AND apparent complete disregard for the angst caused to the Customer by their non-communication & lack of support. It was THE most frustrating experience ever. The Surveyor I had to have AND the installers were all Freelance and were wonderful but even they expressed their exasperation with their dealings with BP Pulse. Thank goodness I won’t have to repeat this experience. The company doesn’t appear to understand Customer Relations and their right to know what is to happen and when……”

Posted 2 years ago

“Took weeks and weeks to get installed , although part of car purchase had to pay hidden extras, the initial ‘quick’ online application which your site says takes 15 minutes took nearly an hour and I am IT savy, so goodness only knows how someone with less capability would cope ! Finally installed 10 weeks after purchase of car.”

Posted 2 years ago

“After uploading numerous photos it took months to get the charger installed. The only helpful person was someone called Olga ( thank you) after downloading the home charge app it doesn’t work properly it says my car is not connected then it says my car isn’t charging even though it is. So I’ve fitted my own time clock to switch the charger on after 12.30 for my Octopus energy low rate. Come on Bp sort it out.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews