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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can anyone tell me if they've had the same issue with BP pulse payas you go app money been taking out of my stored bank card and put on my account when I havnt done this myself happend 1 day then again 3 days later surly there has to be an issue with the app if it's automatically taking money off bank cards that are stored”

Posted 7 months ago

“Every time I go to charge at a 50 kw charger it takes so long ! It says 50kw but most of the time it’s on putting 20 to 27 kWh in taking much longer to charge & it’s not cheap for the pleasure @ 77p per KWh . I’m going to find another charging network as this is just frustrating”

Posted 9 months ago

“I use the app and i have to say that it is extremely flaky and the data on it is frequently out of date which means i often have to call the help desk for assistance when i arrive at a charger. This unreliability means i have to add another 10 mins on to my journey just in case i have to call the desk. The app takes forever to stop after the charge has stopped so you end up disconnecting the lead when the app is still running and closing the app manually. The staff on the help desk when you need assistance are friendly but you have to press 3 buttons to get them through to them on the phone. When it is absolutely freezing outside or windy with gloves on etc it would help if there was an option to go straight through to a person (i.e. only 1 option)”

Posted 1 year ago

“Thanks to Tobias a helpline operative after initially been disappointed at not being able to start my 1st membership charge session when the were 6 x 50kW chargers but probably 4 in error state we were able to sort the charge points which were emergency stopped, not responding to touch or which started but did not have CCS available. Was able to charge and then be on my way.”

Posted 1 year ago

“2 replacement chargers and 3 changes to meter connections. may finally have resolved problem. Fingers crossed. However, attempts to use home charge app complete waste of time, including efforts to receive any support via email communication etc.”

Posted 2 years ago

“Thanks Anzaila Ahmed for the support keep the spirit up.”

Posted 2 years ago

“It's OK with basic functions available. Installation by third party contractor was very poor. BP Pulse need to monitor quality control more closely. BP Pulse need to raise their bar level on standards in Customer Service.”

Posted 2 years ago

“Installation and booking of this went well. I encountered numerous problems when trying to order my bp pulse though, I got lost in the system and had to make numerous calls to resolve the matter which was incredibly frustrating as various people didn’t get back to me or sort things out. Eventually I was assigned a customer service advisor who was very good and saw things through.”

Posted 2 years ago

“Took up the Mercedes offer of a free BP pulse home charger. Application process seemed to take ages, lots of toing and growing between various departments each working to their own Service Level Agreements. In the end I had to resort to daily phone calls to chase up my application, dig a trench, send lots of pictures and some 2 months after getting my EQA the date arrived for installation. That is where the service was excellent. The Installer was fantastic, explained everything, and worked a solution to set up my charger in my garage precisely where I wanted it. All his work was extremely neat and tidy. Couldn’t have asked for anything more. I’ve had the unit for a few months now and use it about once a week and my only real frustration is the quality of the associated App where I have set up a programme to charge between 0030 and 0430 to take advantage of the specific OctopusEnergy EV tariff. In simple terms it doesn’t work! For something supposedly advance the App needs updating, something it appears hasn’t been done for over a year.”

Posted 2 years ago

“Having read previous reviews I can understand people’s frustration. Our charger was part of a deal with Mercedes Benz. We got the car at the end of March and it wasn’t until the end of July before tha charger was fitted and working. The original process involved sending several photos of our premises in the application which wasn’t easy.it waould so much easier and customer focused to send out a surveyor who can tell you exactly what needs to be done. A few days later a copy of an email to Northern Power asking them if anything was needed before the installation. NP were asked to copy us with their reply. A month later BP let us know what was in the reply that we never were copied into. NP said we had to contact our supplier and an electrician to ensure the house electrics could cope. After having a couple of electricians visit plus contacting our supplier it was decided that a 100 amp fuse was needed in the meter box, but neither electrician could see if anything else was needed. Eventually after sending NP more photos of the meter box they decided that the fuse could be put in which they charged over £100. At this point we had had a couple of emails from BP asking if this installation was still going ahead we replied that at last NP were happy that we proceed. Finally an engineer came and installed the charger however having installed and tested it it was found that it needed more protection from the local voltage or something like that . 10 days later the new part was installed and finally after 4 months we finally have a working charger!! Whilst not all the delay was down to BP they did not really manage the process, some of delay was NP and at one stage there were seven different parties involved. Hopefully as more and more people switch to electric vehicles someone will see sense and listen to these comments. It was particularly annoying when asking some others about their experience and finding it only took a few days to get their charger installed!”

Posted 2 years ago

“The installation was completed very efficiently and I am happy with how it performs. However, the process of uploading photos and providing information was very poor - I ended up submitting the same information three times before I was contacted and an installation date agreed. The price charged for the unit and installation was low compared with other quotes I received. I am still waiting for the safety certificate that was promised by the installer.”

Posted 2 years ago

“Good job by the fitter on the day - courteous, prompt and efficient. But the office side does seem to struggle to provide clear, timely info. And the wait time on the phone is excessive.”

Posted 2 years ago

“Eventually it was all done very professionally but the communication was very patchy and had no idea who was doing what and when until just before installation. On installation, no information was provided about the service and thankfully my car is still to be delivered so I have a few weeks to figure everything out but communication from BP connect leaves a lot to be desired.”

Posted 2 years ago

“The engineer who fitted the charger was great, but it took two appointments to fit as half the equipment was missing from the box. Also being a Motability car we were told that the charger and fitting was completely free. This was not the case. We have to buy our own charging cable @£150, even though when we went through the application process we requested a home charger with a retractable charging cable. The 3 stars are purely for the engineer as he was fantastic.”

Posted 2 years ago

“A lengthy 4 month process, customer service frustrating, one contact was good. Engineer who installed was very good. It would of be good to understand the steps in the process upfront I may of been a bit more understanding, for example I thought it was your delay however it was with SSE to give approval which took 4 weeks. Pleased with the end result.”

Posted 2 years ago

“Bit of a mixed bag.....one lady on customer service would answer emails straight away, but the booking team were a nightmare with regards to dates to have fitted and never replied unless went through CS too. Found booking process a pain to as having to answer loads questions about the electrical supply at home and where this and that was......thought they were the specialists, don't ask me! Also had to have other work done prior so in the end costed nearly twice as much as at start. Plus side as well as the CS agent Olga and the installer Sean were brilliant.”

Posted 2 years ago

“On the day of the installation everything was tip top. The contractors BP sent out were excellent. Leading up to that point though I have to say that the process was frustrating, very slow and service from BP was poor. It took me a long time to find someone who knew what was going on and could help me”

Posted 2 years ago

“Charger install OK, telephone support OK still waiting for app log in on week later.”

Posted 2 years ago

“The installation and working of the charger are both great! I have to say that the disappointing part of the process for me was making the application online and the follow up of that - or should I say lack thereof. Having completed the online survey I received an automated acknowledgement that it had been received and then heard nothing for a week - after which I sent an e-mail to customer services. Another week went by and still no response and so I sent a second e-mail. I stuck with it out of loyalty as I work for bp - but if I didn't I think at that point I would have taken my business elsewhere.”

Posted 2 years ago

“Didn't inform me about an additional box, very ugly on the front of the house!”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews