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Castle Hot Tubs Reviews

4.9 Rating 1,142 Reviews
98 %
of reviewers recommend Castle Hot Tubs
4.9
Based on 1,142 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email
Read Castle Hot Tubs Reviews
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Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Excellent service quick and reliable!
Helpful Report
Posted 7 years ago
My item was sent promptly by Castle Hot Tubs but not delivered by Yodel despite them leaving a card saying they had left the package at the rear of the house in an outbuilding. (There is no outbuilding)! I contacted Yodel who told me to contact the supplier which i did. Castle hot Tubs couldn't have done more. They have arranged to supply my order again whilst they make a claim against Yodel. I have bought many items over the years from Castle Hot tubs and I have never been disappointed. i would definitely recommend them.
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Posted 7 years ago
I spoke to quite a few people at this company and ordered the Aqua Finesse System. After completing the instruction my water was not good after a week and after speaking to quite a few other people at the company spoke to their water specialist who's name I cannot remember. She was not helpful & made me feel quite stupid and kept talking over me.
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Posted 7 years ago
Excellent price and the item was here very quickly
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Posted 7 years ago
Products were very reasonable prices and free postage. Communists good and dispatched fast. Well packed.
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Posted 7 years ago
Really pleased with service provided. Rang for advice after purchasing some product to put it bluntly lady on the phone saved me from having a mental breakdown .!!thanks!!!
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Posted 7 years ago
Order placed on 5th November, not received now the 13th for a 2 day delivery
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Posted 7 years ago
brought replacement hot tub cover lifter was a perfect match and fitment of old one .
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Posted 7 years ago
Prompt service would use again.
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Posted 7 years ago
Excellent quality, price (including a loyalty discount) and delivery
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Posted 7 years ago
Super fast delivery, easy website to navigate
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Posted 7 years ago
Very quickly delivery and accurate
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Posted 7 years ago
Very good service Reliable and came well packaged and on time would highly recommend
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Posted 7 years ago
Really quick delivery. No problems st all. Have bought from here before & would do so again.
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Posted 7 years ago
Easy on line ordering - fast despatch! Perfect
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Posted 7 years ago
All products arrived as ordered, new hot tub pump fitted and is working. Time needed to test longevity but looking good for now.
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Posted 7 years ago
easy to order, quick delivery,well packaged.good price.What more could you want.
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Posted 7 years ago
Great quick reliable service
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Posted 7 years ago
Good price, good product, prompt delivery, what more can I say? 5* all round.
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Posted 7 years ago
Called into Swansea show room for parts but didn't have them there but had phone call back on monday but found parts on their Web site and ordered parts dispatched quickly. Thanks
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Posted 7 years ago
Castle Hot Tubs is rated 4.9 based on 1,142 reviews