Castle Hot Tubs Reviews

4.86 Rating 894 Reviews
A-
Happiness Grade

Castle Hot Tubs have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

98.11%
Industry Average
Good service and price.
- john woods
I always use Castle Hot Tubs for my chemical consumables. Always a good price and always a speedy delivery. I highly recommend them.
- Richard Driver
Good price fast delivery all as ordered cannot ask for more
- Phillip Eyre
A

Delivery - Fast

94.90%
Industry Average
Excellent product, have bought many times. Great service, fast delivery, fabulous company to deal with.
- Jan Bloomfield
Very good company and quick service fast delivery excellent service
- Liesl Hancock
Helpful with quick delivery.
- Stephen Kitchen
D

Refunds - Average

50.00%
Industry Average
Paid for next working day delivery but didn’t arrive until third working day! I requested refund of postage which was provided so no issues but the emails involved in this from you could have been improved upon by actually apologising to me for the inconvenience caused! Not a mention of this! I have been a customer of Castle for some time albeit indirectly using Amazon until this direct order from you. Thanks Phil Fox
- Phil Fox
Order acknowledgment, order dispatched, then no communication, only time I realised my order wasn’t coming is when I got a refund from PayPal. Don’t bother there are plenty of other companies out there that do communicate
- Anonymous
Filters didn’t fit. Although I followed one of your advisors instructions. Do you have a refund policy?
- Rhianydd Prescott
98.90%
Industry Average
Excellent product, have bought many times. Great service, fast delivery, fabulous company to deal with.
- Jan Bloomfield
Very good company and quick service fast delivery excellent service
- Liesl Hancock
Good service and price.
- john woods