Castle Hot Tubs Reviews

4.86 Rating 941 Reviews
A-
Happiness Grade

Castle Hot Tubs have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.

A

Price - Excellent

98.11%
Industry Average
Always quality items at reasonable price (plus quick delivery).
- Mike Jenkins
Good price go direct and save money the product does it’s job very well!
- NIGEL VAN HOGERMEER
Very competitive price and delivered in three days. Excellent service
- Alan Smith
A

Delivery - Fast

95.38%
Industry Average
Staff member very pleasant and helpful to talk to. Advised place order on-line. 5% discount would be applied automatically. Order placed on-line. Excellent delivery time from date of purchase (within 2 days) Dissappointed to find 5% discount not applied. I have been a customer since 2012. Discount has always been applied when purchasing over the phone. I intend to remain a loyal customer but will only place future orders over the phone.
- Gordon Aitchison
delivery of chemicals was very quick and effecient
- James Greenfield
Always quality items at reasonable price (plus quick delivery).
- Mike Jenkins
C

Refunds - Average

62.50%
Industry Average
Great supplier of chemicals and filters for my hot tub. A problem with delivery was quickly sorted and a postage refund given. Great customer service.
- Brian Robinson
Always helpful on the phone, excellent choice on the website. Twice I’ve had to return goods, I ordered by mistake. Have received refund immediately on receipt.
- Frances Girling
I have purchased from Castle Hot on a number of occasions and have always been impressed with the level of service and support received. This booster seat was entirely unsuitable for our requirements and when contacted they offered a full refund
- Anthony Reynolds
98.86%
Industry Average
A really good service
- Sally Weale
Excellent service and very competitively priced
- David Pugh-Bevan
The Castle Hot Tub team always provide an efficient and friendly service.
- Susan Close