Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,055 Reviews

97 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Castle Hot Tubs 5 star review on 22nd June 2021

Elaine T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall pleased with the recovery after only half of my order had been sent but after I highlighted the fact that had occurred the remainder was dispatched efficiently I was a bit taken aback by the high cost of sending the goods and was not happy that the GST hadn’t been taken off - as it was going to the Channel Islands where we don’t pay the GST — so I’m thinking you probably made extra profit on this one Overall tho I was fairly pleased”

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Posted 2 years ago

“The administration and delivery were very good but the quality of the product is very disappointing. When unpacking the trellis many of the Aver leaves had come off the frame as they had not been attached very well. Poor quality manufacturing”

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Posted 2 years ago

“Very expensive shipping costs!”

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Posted 3 years ago

“Hi Very poor service [normally much better] Part of order missing Phoned told you would re send Still waiting a week later VERY POOR SERVICE”

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Posted 3 years ago

“Very helpful via messenger however ordered pump to then be told it’s not in stock and on back order and should’ve been in stock on Friday the 21st yet haven’t had an update regarding delivery or shipment, have been provided a number and contact name but goes to voicemail.”

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Posted 3 years ago

“Not the item advertised on website alternative ...cheaper item.probably sent!!”

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Posted 3 years ago

“Order acknowledgment, order dispatched, then no communication, only time I realised my order wasn’t coming is when I got a refund from PayPal. Don’t bother there are plenty of other companies out there that do communicate”

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Posted 3 years ago

“I did think your postage cost was excessive on your website as AppleScript to on eBay”

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Posted 4 years ago

Hi Jonathan, many thanks for taking the time to provide a review of our service. We are sorry to hear that you found our next day delivery costs to be expensive. We do offer a free delivery service - with a 3-5 day delivery lead time. We recommend this is selected at check-out for very small / low cost orders. We hope to see you again and thank you for your custom. Regards the Castle Hot Tubs team.

Posted 3 years ago

“Very disappointed. Paid for next day and didn’t get it. I asked, and even gave the sizes of the filter and still got the wrong one. I always use them but I won’t be from now on. When I messaged to say this had happy I was ignored. Since found the correct one with free postage. I never write bad reviews but feel very disappointed with them.”

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Posted 4 years ago

“I spoke to quite a few people at this company and ordered the Aqua Finesse System. After completing the instruction my water was not good after a week and after speaking to quite a few other people at the company spoke to their water specialist who's name I cannot remember. She was not helpful & made me feel quite stupid and kept talking over me.”

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Posted 5 years ago

“Order placed on 5th November, not received now the 13th for a 2 day delivery”

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Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,055 reviews