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Castle Hot Tubs Reviews

4.9 Rating 1,131 Reviews
98 %
of reviewers recommend Castle Hot Tubs
Company Reviews Product Reviews
1,146
 Questions Insights Metrics Info
4.9
Based on 1,131 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Castle Hot Tubs Reviews
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Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lee R
Verified Buyer
“Easy to contact and ask questions prior to purchase.”
Helpful Report
Posted 1 week ago
Robert A
Verified Buyer
“Always purchase all our item from them super fast delivery and good prices I would highly recommend Many thanks Robert”
Helpful Report
Posted 2 weeks ago
Philip S
Verified Buyer
“Prompt and efficient. Ordered chemicals for my hot tub and they were delivered within 2 days. Securely packaged and the best price found online.”
Helpful Report
Posted 2 weeks ago
Phil W
Verified Buyer
“Always have what I need at a good price. Deliveries are always prompt. A good service all round.”
Helpful Report
Posted 4 weeks ago
Michael D
Verified Buyer
“Tony and the installation team were fantastic. Any queries are answered honestly and with the knowledge you need. I would fully recommend buying from Castle Hot Tubs.”
Helpful Report
(Haverfordwest, SA62 3NY) - Posted 1 month ago
Joan W
Verified Buyer
“Friendly and efficient sales staff who guided our choice according to our budget. Our installation was a difficult one because of the position in garden. Installation was carried out without any problems with the use of an experienced crane driver. Set up was carried out quickly and efficiently by engineer and staff. Admin staff have provided helpful guidance when required. Would highly recommend this company.”
Helpful Report
(Haverfordwest, SA62 3NY) - Posted 1 month ago
Andrew S
Verified Buyer
“Excellent service and expert knowledge from customer service when ordering the Heater replacement. Very quick delivery even though t was Christmas week. Thank you.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“I ordered tubs of bromine and they were delivered within 2 days of my order and I was kept informed of the delivery from start to finish. Excellent communication, price and delivery”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“looks to be good quality and a great fit - hopefully it can keep the heat in, let's see when the next bill comes in!”
Helpful Report
Posted 2 months ago
Kurt T
Verified Buyer
“Excellent service. Item arrived next day delivery. Will use again.”
Helpful Report
Posted 2 months ago
Douglas M
Verified Buyer
“Excellent service as usual,”
Helpful Report
Posted 3 months ago
Phil W
Verified Buyer
“Great company to deal with. There prices are as good or better than other suppliers. Deliveries are always quick. Don't use anybody else for my pool chemicals.”
Helpful Report
Posted 4 months ago
Ian W
Verified Buyer
“Outstanding service from your company.”
Helpful Report
Posted 4 months ago
Giles S
Verified Buyer
“Excellent hot tub accesories table, nice quick deleivery”
Helpful Report
Posted 4 months ago
Carl C
Verified Buyer
“The castle hot tub own brands chemicals are just as good as the big name products but at a fraction of the price with ultra quick delivery. The customer service is second to none.”
Helpful Report
Posted 4 months ago
Les G
Verified Buyer
“I have used Castle Hot Tubs a few times. Never had any issues. We run holiday lets with three hot tubs and on one occasion had some rowdy guests who managed to kick out the 5" main light unit, which is below water level. I called Castle in desperation, and they had a spare. I collected this from them and that saved the next guests being without a tub whilst I tried to find a light unit online. The pump they supplied recently has been built using their supplied parts.....thanks Jenny!! Thoroughly recommend Castle. 👍”
Helpful Report
Posted 5 months ago
Nick T
Verified Buyer
“My preferred shop for all my hot tub requirements.”
Helpful Report
Posted 5 months ago
Lin A
Verified Buyer
“Great pre and post sale cuustomer care”
Helpful Report
Posted 5 months ago
Neil H
Verified Buyer
“Great product, really quick delivery., great service”
Helpful Report
Posted 5 months ago
Arran C
Verified Buyer
“Very good delivery and product was as stated. Very happy.”
Helpful Report
Posted 6 months ago
Castle Hot Tubs is rated 4.9 based on 1,131 reviews
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