Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,058 Reviews

97 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,058 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Castle Hot Tubs 5 star review on 22nd June 2021

Elaine T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t know - not used yet Low review follows hounding”

Helpful Report

Posted 3 years ago

“1 week after i did my order, i got a mail to tell me that the product wasn’t in stock anymore! Strange!!”

Helpful Report

Posted 3 years ago

“Keep leaving messages on your on line chat, no reply Would appreciate a call 07825 852236. Thanks”

Helpful Report

Posted 3 years ago

“Recieved another customers package !!!!”

Helpful Report

Posted 4 years ago

Hi Jens. We are really disappointed that there was an error in your delivery. We endeavour to ensure that every order is dispatched accurately and will rectify this for you immediately. Kind Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Sorry but you sent the wrong pillows and promised to send the correct one ASAP but now at the end of the week no delivery. We want this to be our main supplier for our hot tubs , so we r hoping thing will be corrected”

Helpful Report

Posted 4 years ago

Hi Keith, we are really sorry that you are disappointed with the service that you have received from Castle Hot Tubs. It is our understanding that the courier delivered your item to a neighbour. Our Customer Services team have been trying to contact you directly in order to resolve the issue to the best extent possible.

Posted 4 years ago

“Filters didn’t fit. Although I followed one of your advisors instructions. Do you have a refund policy?”

Helpful Report

Posted 4 years ago

Hi Rhianydd. We are very sorry to hear you have experienced a problem with one of our products. Our customer service team have been trying to contact you in order to resolve the matter to your satisfaction. Please give us a call on 01348-840509 and ask for Belinda, who will be very happy to help.

Posted 4 years ago

Castle Hot Tubs is rated 4.9 based on 1,058 reviews