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Castle Hot Tubs Reviews

4.89 Rating 125 Reviews
98% of reviewers recommend Castle Hot Tubs
Company Reviews
Read Castle Hot Tubs Reviews
92.80%
116 Reviews
4.80%
6 Reviews
0.80%
1 Reviews
1.60%
2 Reviews
0.00%
0 Reviews
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Within 5 Days
average delivery time
100%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
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JULIE IRVING
Verified Buyer
"I have ordered from castle hot tubs on numerous occasions and was a bit disappointed when i received my order to be charged delivery, i didnt ask for immediate delivery as there was nothing that i ordered which was required straight away but apart from that i am always happpy with the service."
Helpful Report
Posted 17 hours ago
Richard & Susan
Verified Buyer
"Totally satisfied with quality of Passion ll Hot Tub and service of Castle Hot Tubs Staff very friendly."
Helpful Report
Posted 1 week ago
Geraint & Susan
Verified Buyer
"It really is as good as you said it would be"
Helpful Report
Posted 1 week ago
Wendy Hulse
Verified Buyer
"Excellent service quick and reliable!"
Helpful Report
Posted 1 week ago
Is
Verified Buyer
"My item was sent promptly by Castle Hot Tubs but not delivered by Yodel despite them leaving a card saying they had left the package at the rear of the house in an outbuilding. (There is no outbuilding)! I contacted Yodel who told me to contact the supplier which i did. Castle hot Tubs couldn't have done more. They have arranged to supply my order again whilst they make a claim against Yodel. I have bought many items over the years from Castle Hot tubs and I have never been disappointed. i would definitely recommend them."
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
"I spoke to quite a few people at this company and ordered the Aqua Finesse System. After completing the instruction my water was not good after a week and after speaking to quite a few other people at the company spoke to their water specialist who's name I cannot remember. She was not helpful & made me feel quite stupid and kept talking over me."
Helpful Report
Posted 3 weeks ago
William Mitchell
Verified Buyer
"Excellent price and the item was here very quickly"
Helpful Report
Posted 3 weeks ago
Is
Verified Buyer
"Products were very reasonable prices and free postage. Communists good and dispatched fast. Well packed."
Helpful Report
Posted 3 weeks ago
Dominic Kelly
Verified Buyer
"Really pleased with service provided. Rang for advice after purchasing some product to put it bluntly lady on the phone saved me from having a mental breakdown .!!thanks!!!"
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
"Order placed on 5th November, not received now the 13th for a 2 day delivery"
Helpful Report
Posted 1 month ago
DAREN WAKLEY
Verified Buyer
"brought replacement hot tub cover lifter was a perfect match and fitment of old one ."
Helpful Report
Posted 1 month ago
Paul Metcalfe
Verified Buyer
"Prompt service would use again."
Helpful Report
Posted 1 month ago
Alan Atkinson
Verified Buyer
"Excellent quality, price (including a loyalty discount) and delivery"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Super fast delivery, easy website to navigate"
Helpful Report
Posted 1 month ago
Is
Verified Buyer
"Very quickly delivery and accurate"
Helpful Report
Posted 1 month ago
Barry King
Verified Buyer
"Very good service Reliable and came well packaged and on time would highly recommend"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Really quick delivery. No problems st all. Have bought from here before & would do so again."
Helpful Report
Posted 1 month ago
Christopher Woolley
Verified Buyer
"Easy on line ordering - fast despatch! Perfect"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"All products arrived as ordered, new hot tub pump fitted and is working. Time needed to test longevity but looking good for now."
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"easy to order, quick delivery,well packaged.good price.What more could you want."
Helpful Report
Posted 1 month ago
Castle Hot Tubs is rated 4.89 based on 125 reviews
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