Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,120 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a fairly recent online customer. I have always had great help when phoning and website is easy to use, with lots of articles with really helpful advice. Even during the first lockdown, there was someone to advise and goods sent out remarkably swiftly. As a returning customer, I get a discount too. I won’t be buying from elsewhere.”

Helpful Report

Posted 4 years ago

“Great company to deal with. There prices are as good or better than other suppliers. Deliveries are always quick. Don't use anybody else for my pool chemicals.”

Helpful Report

Posted 2 weeks ago

“Outstanding service from your company.”

Helpful Report

Posted 2 weeks ago

“Excellent hot tub accesories table, nice quick deleivery”

Helpful Report

Posted 2 weeks ago

“The castle hot tub own brands chemicals are just as good as the big name products but at a fraction of the price with ultra quick delivery. The customer service is second to none.”

Helpful Report

Posted 4 weeks ago

“I have used Castle Hot Tubs a few times. Never had any issues. We run holiday lets with three hot tubs and on one occasion had some rowdy guests who managed to kick out the 5" main light unit, which is below water level. I called Castle in desperation, and they had a spare. I collected this from them and that saved the next guests being without a tub whilst I tried to find a light unit online. The pump they supplied recently has been built using their supplied parts.....thanks Jenny!! Thoroughly recommend Castle. 👍”

Helpful Report

Posted 1 month ago

“My preferred shop for all my hot tub requirements.”

Helpful Report

Posted 1 month ago

“Great pre and post sale cuustomer care”

Helpful Report

Posted 2 months ago

“Great product, really quick delivery., great service”

Helpful Report

Posted 2 months ago

“Very good delivery and product was as stated. Very happy.”

Helpful Report

Posted 2 months ago

“Excellent customer service section, who replaced a faulty part immediately and were very understanding.”

Helpful Report

Posted 3 months ago

“Great service on hot tub supplies.”

Helpful Report

Posted 3 months ago

“Excellent for ensuring a positive outcome, thank you”

Helpful Report

Posted 3 months ago

“All the items we ordered from Castle Hot Tubs were as described. Competitively priced, Fast delivery what more could you ask for. Will definitely use this company again for our hot tub needs. Thank you.”

Helpful Report

Posted 3 months ago

“I was disappointed to be told after installation that temperature has to be controlled at the heat pump as well as at the tub panel. We were not told this at the showroom. Why not?”

Helpful Report

(Haverfordwest, SA62 3NY) - Posted 5 months ago

“As always very good customer service. Staff friendly and polite. Swift response every time.”

Helpful Report

Posted 5 months ago

“Prompt service at competitive prices”

Helpful Report

Posted 6 months ago

“Easy ordering process and quick delivery. Products fit my hot tub perfectly!”

Helpful Report

Posted 6 months ago

“Very efficient service from start to finish. Highly recommended.”

Helpful Report

Posted 6 months ago

“Fantastic work”

Helpful Report

(Haverfordwest, SA62 3NY) - Posted 6 months ago

“Very happy with service and glad I was able to get the filter that I needed as they seem to be quite hard to get hold of”

Helpful Report

Posted 6 months ago

Castle Hot Tubs is rated 4.9 based on 1,120 reviews