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Castle Hot Tubs Reviews

4.86 Rating 951 Reviews

97 %

of reviewers recommend Castle Hot Tubs

Company Reviews

Product Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01348840509

Location:

Delfryn
Hayscastle

Castle Hot Tubs 5 star review on 20th July 2021

Castle Hot Tubs 5 star review on 20th July 2021

Castle Hot Tubs 5 star review on 20th July 2021

Castle Hot Tubs 5 star review on 20th July 2021

Castle Hot Tubs 5 star review on 20th July 2021

Castle Hot Tubs 5 star review on 22nd June 2021

Castle Hot Tubs 5 star review on 10th October 2020

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a fairly recent online customer. I have always had great help when phoning and website is easy to use, with lots of articles with really helpful advice. Even during the first lockdown, there was someone to advise and goods sent out remarkably swiftly. As a returning customer, I get a discount too. I won’t be buying from elsewhere.”

Helpful Report

Posted 11 months ago

“Good products with member discount prices always fast and reliable shipping.”

Posted 4 days ago

“Always a prompt service & great products”

Posted 1 week ago

“Excellent company”

Posted 1 week ago

“Excellent service from purchase to post delivery.”

Posted 1 week ago

“Always had good service and technical advice. Have bought chemicals and hot tub parts from them”

Posted 1 week ago

“First class service as always”

Posted 3 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“We use AquaFinesse in our hop tub, and always buy from Castle Hot Tubs, as we find the to be a good reliable, trustworthy company. Will continue to purchase from them in the future.”

Posted 3 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Great service 👍🏻”

Posted 3 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Good service. I had a problem with the chemical balance with my hot tub. The lady I spoke to was very helpful. I've bought from Castle hot tubs many times before and have always been happy Delivery was fast”

Posted 3 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“I’m still waiting for them”

Posted 3 months ago

“Ease of ordering, guaranteed delivery dates with express delivery an option. Goods retuned successfully with repayment simple, great company to deal with”

Posted 3 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Easy reliable dependable enough said!”

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Good and reliable company with a comprehensive website from the whole spa/hot tub down through spares, accessories and chemicals. Delivery is good and competitively priced.”

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“A really good service”

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Staff member very pleasant and helpful to talk to. Advised place order on-line. 5% discount would be applied automatically. Order placed on-line. Excellent delivery time from date of purchase (within 2 days) Dissappointed to find 5% discount not applied. I have been a customer since 2012. Discount has always been applied when purchasing over the phone. I intend to remain a loyal customer but will only place future orders over the phone.”

Posted 4 months ago

“Very good, been using you for years, products very good, especially for sensitive skin.”

Castle Hot Tubs 5 star review on 20th July 2021

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Overall pleased with the recovery after only half of my order had been sent but after I highlighted the fact that had occurred the remainder was dispatched efficiently I was a bit taken aback by the high cost of sending the goods and was not happy that the GST hadn’t been taken off - as it was going to the Channel Islands where we don’t pay the GST — so I’m thinking you probably made extra profit on this one Overall tho I was fairly pleased”

Posted 4 months ago

“Very helpful and friendly on the phone. My item was well packed and arrived on time. Would highly recommend. Thank you”

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“Excellent service and very competitively priced”

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

“delivery of chemicals was very quick and effecient”

Posted 4 months ago

Thanks very much for your kind support and great feedback. We really appreciate it! Please do not hesitate to get back in touch if we can be of service to you again. Best Wishes Castle Hot Tubs.

Posted 2 months ago

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Castle Hot Tubs is rated 4.86 based on 951 reviews