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Castle Hot Tubs Reviews

4.9 Rating 1,111 Reviews
98 %
of reviewers recommend Castle Hot Tubs
4.9
Based on 1,111 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Castle Hot Tubs Reviews
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Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

I’m a fairly recent online customer. I have always had great help when phoning and website is easy to use, with lots of articles with really helpful advice. Even during the first lockdown, there was someone to advise and goods sent out remarkably swiftly. As a returning customer, I get a discount too. I won’t be buying from elsewhere.
Helpful Report
Posted 4 years ago
Excellent customer service section, who replaced a faulty part immediately and were very understanding.
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Posted 1 week ago
Great service on hot tub supplies.
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Posted 1 week ago
Excellent for ensuring a positive outcome, thank you
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Posted 3 weeks ago
All the items we ordered from Castle Hot Tubs were as described. Competitively priced, Fast delivery what more could you ask for. Will definitely use this company again for our hot tub needs. Thank you.
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Posted 4 weeks ago
I was disappointed to be told after installation that temperature has to be controlled at the heat pump as well as at the tub panel. We were not told this at the showroom. Why not?
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(Haverfordwest, SA62 3NY) - Posted 2 months ago
As always very good customer service. Staff friendly and polite. Swift response every time.
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Posted 2 months ago
Prompt service at competitive prices
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Posted 3 months ago
Easy ordering process and quick delivery. Products fit my hot tub perfectly!
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Posted 3 months ago
Very efficient service from start to finish. Highly recommended.
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Posted 3 months ago
Fantastic work
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(Haverfordwest, SA62 3NY) - Posted 3 months ago
Very happy with service and glad I was able to get the filter that I needed as they seem to be quite hard to get hold of
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Posted 3 months ago
Received in good time And just what I needed, thank you
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Posted 3 months ago
Great products and service. Prices are really good. Website takes a bit of patience it's not as user friendly As I'd like. But I get there in the end.
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Posted 4 months ago
Low prices and fast delivery as always.
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Posted 4 months ago
As always product as described and super fast delivery many thanks Robert
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Posted 4 months ago
Made my hot tub move seamless. From dealing with Rhiannon in head office, Tony in the Swansea store to the gentlemen that delivered the hottub, all the staff were extremely polite and professional and couldn't do enough. Contacted a few hottub moving companies and so glad I went with castle hottubs. Couldn't recommend enough. A+
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Posted 4 months ago
Great prices and quick delivery again thank you
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Posted 5 months ago
Delivered quickly and beat price around. Great service, thanks 😊
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Posted 5 months ago
Great service all booked and paid for online email contact to arrange booking date snd time all very easy will definitely be using again
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Posted 6 months ago
Great Product, delivered on time. Perfect.
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Posted 7 months ago
Castle Hot Tubs is rated 4.9 based on 1,111 reviews