“my name is Robert Grosman, I will say that as your client, I am not satisfied with your service Firstly, the customer service time was very long and I was waiting for an offer that I would recommend when I had a test visit, it was not given specifically, the time,time was changed I had a test drive with someone other than I was have appointed after signing the documents for the next day I had an appointment pick up the car I came to the reception I said I came to pick up the car the lady at the front desk told me to sit down and wait and somebody would come in but for a long time no one came because they forgot about me!!! it was not great customers who came after me they got faster cars like me it was a shock when I was treated only Mr. Daren Brown helped me if it was not for him, it would come out I do not recommend you in customer service and the car was not cleaned as it should”
“Grateful thanks to Ross, Mark and Donna for their efficient and professional service we received when we recently purchased our Fiat Panda at your Kingsway West Carstore. We would have no hesitation in recommending Peter Vardy Carstore to our family and friends. Thanks again.”
“Mark who was the person who looked after me and helped me decide on the Astra I bought very helpful and knowledgeable regarding the car very enjoyable experience thank you Mark”
“Sales process and handover couldn't fault Craig Ross and Darren Brown for their outstanding customer care and smooth handling of sale to handover.
Big reveal and build up was great myself, pregnant wife and two little girls were all there Darren made the kids very welcome and involved, But once cover removed the carstore/service side of your company has let us down with the poor standard as bodywork etc not done as promised, valet not up to your high standards ie old air fresheners attached to head rest back seats and feet wells not hovered sweets and wrappers left in car from previous owner. The next morning released No Drivers side window wiper, we have emailed and spoke to Craig the salesman and he had spoke to his sales manager and said the original work would be booked in and put to the high standards your company promise with also a goodwill gesture he had forwarded this to his Sales Manager Alan McMillan, we have emailed him also but had no reply from himself or the after sales team to correct all the issues and address them and still wait for their call and booking arrangements.
As a first time customer to Peter Vardy the end of sales/handover experiences was very disappointing and we feel let down and a bit angry by it all.
kindest regards
Mr Donald”
“From our initial contact and sale with James to the handover of Hannah’s surprise car, I can only say all staff were fantastic! Special thanks to the girls for making the “reveal” so special. Would highly recommend Peter Vardy. Mrs Angela Cain”
“Initially all went well and we agreed to trade our car for a newer one from the dealership and the hand over was to be one week later. However, extras not agreed and totalling nearly £800 were added to the deal by the Peter Vardy salesman and we had to object before they were removed. When we came to do the handover, the checklist for the newer vehicle was not completed and the car had nearly no fuel (despite Peter Vardy charging £20 for a "full tank") and we had to refuel 1 mile away from the dealership. Overall the staff did not really care about what we thought and all blamed each other. Far from satisfactory and no goodwill gesture made to us when we pointed these issues out. The manager simply said "What do you expect me to do about it?". Well a voucher for a meal would make us feel less stupid in having gone to Peter Vardy for our car. Sincerity cannot be faked. The General manager has now called us and apologised and offered a partial refund for our experience. This is appreciated.”
“We needed to replace our old car, I thought a Vauxhall Zafira would be ideal for all the grand children. At the time, "Peter Vardy' Dundee had one for sale which we purchased initially I was very pleased with the car but after four weeks my partner was not happy with the increase in size of the car. We were going to be in Dundee so I thought we could call in to 'Peter Vardy' and have a chat with James our salesman about possibly changing the car.
James and his Manager were very helpful and after looking at a couple of other cars we picked a Kia Ceed that was in the showroom.
I have to say that the process of trading in our car and purchasing the new car was excellently done. The paperwork, although considerable, was managed without any issues and after barely six hours we drove our new car home. (note, we were driven to the shops by one of the 'Peter Vardy' staff whilst the paperwork was completed then went back later to pick up the car.)
All the staff at 'Peter Vardy' Dundee could not have done more for my partner and I on the day and I would not hesitate to recommend them when purchasing your next car.
Brilliant job, well done!”
“y experience in brief,
Bought car, pick up tue wasn’t ready, call thur salesman going to deliver it, another call he couldn’t get lift from my house to his, so took car to his house and was going to deliver it next morning, no yrs mot, car had to go back to garage, fri call at 4.20pm salesman was leaving garage (45min drive), arrived at 7.20pm handed me one key paper work that I didn’t sign and left, looked in car no manual, no service book (which puts value of car down by 25%) dent in door, one key, stain on back seat and paid over £200 for supaguard no after care pk or certificate, phoned 23 times, 3 emails until someone phoned me back, meeting last Monday, after sales man said he was going to see if he could get service book, phoned fri to speak to him no call back, I now own a car that is £1500 down on value because of not having service book, Peter Vardy knew there was no book because they serviced it before they sold me car, I am disgusted by they way I have been treated and if I don’t get my money back or credit note for every penny I have given you, I am going to the papers, social media, I have worked for Royal Mail for over 29 yrs and they employ over 150,000 people and we get a post office courier every month and there is a page on it for us to write a letter, as you can imagine if I do this I will be getting to a very lot of potential customers if nothing is done about this, that’s been 3 weeks I’ve been fighting with your company and it is a disgrace how you lot treat a normal person on a normal wage that has saved very hard to afford a decent car”
“I bought a lovely car at a good price. The salesman was attentive and did his job well. He noted minor faults in the car which were to be fixed, prior to collection. At handover minor damage to the bodywork had not been repaired as agreed. I was given assurances this would be dealt with , but it took me a further 4 weeks to get the job done. There seems to be a lack of communication between departments.
On a different note, I was asked to pay £20 for fuel. I queried this and was informed, that every car was filled with £20 worth of fuel when it came into the showroom. Therefor I was paying for an unknown quantity of fuel. (At what price per litre and how many test drives had it been through prior to my purchase?) I'm not sure if this is not fraud! I also asked about the £99 Admin. Fee and was told this was for 'clarity', but not an explanation for the amount!!”
