“I truly hate car shopping, for me this is something I put off as long as possible. However Carstore Dundee may have changed my mind. Once I got past the slightly strange concept of being a "guest" rater than a "customer" and meeting my "adviser" rather than "salesman" everything went really well from there on. Richie (my adviser) was truly excellent, he listened to what I wanted and delivered exactly what I wanted, he didn't try and sell me anything extra or make me feel like a lower form of life because I had no knowledge or interest in the technical aspects of the car. In a relatively short time I was able to purchase the car that met all of my needs and was within the price frame that suited me. I have had a few small technical problems with the car which hopefully should be resolved in the same efficient manner by the technical team as I have experienced from the sales team”
“The service provided at Peter Vardy was excellent. Kerry McLoughlin was professional, understanding, patient and took us through the whole process of buying my car with ease. Kerry customer focus was excellent.”
“First class customer service from being met at front door looking for a car, right through to collection.
Car we wanted was not on forecourt but sourced online and brought to Dundee within 3 working days.
Excellent service, would definitely recommend Peter Vardy Dundee”
“Fantastic service from Kerry.
Nothing was too much trouble and finally got a new car.
Will recommend Kerry as a sales advisor.
Management were push and don't know when to stop.
The language I over heard is not good.
Thanks again.”
“Very Pleasant experience, a few problems with car before sale, Richie the sales man promised it would all be rectified and delivered on. All sorted within a few days and then delivered to my house. Can’t thank enough. Thanks.”
“Excellent service from friendly knowledgible staff. Everything was explained fully and clearly by our salesman Richie with no 'hard sell'. I'd be happy to use CarStore Dundee again and also to recommend to others.”
“Have used peter vardy in the past and would definatley recommend to other people. Professional staff and service and they worked hard and took the time to help me in every way they could to get me my new car.”
“Very slick sales service to make the sale. Worst after sales service I have ever come across in any company, in any sector. The car initially was mis-sold (sold as being service, yet no service taken place - Peter Vardy had no record of any service being carried out, even though I paid for it). Had to take time off work to get it back in to the garage for it's service and took literally weeks to get the service record from them. Numerous calls and all I got was "he will call you back". No one EVER called me back, not once (except for, ironically, James chasing me to complete this survey). Tried to get help from the live chat, they advised to contact Meghan in Glasgow, who is the Customer Services Manager dealing with complaints. I tried (15-03-19), unavailable but will definitely call you back - Meghan never did - still waiting on that call. So - I bought and picked up the car on 26-02-19 and FINALLY got my service record card 19-03-19. Looking at my phone history on mobile, I made a total of 31 calls to get this service schedule card). Of course, no service record available from when the car was new, but that's another story.
Having said all this - the sales part of the process (James) was excellent and the demo of the car very well carried out. Sales side first class, after-sales...very lacking.”
“Beautiful showroom and a huge choice of cars the staff are very friendly and helpful this is the second car we’ve bought from Dundee showroom so wouldn’t hesitate in recommending them to anyone thinking of buying a used car .”
“Craig the salesperson was excellent and made sure I got a high standard of service. Only thing was when I picked up my car after driving for a short period of time numerous warning and malfunction lights began to show. However I called the store and they said they would get this sorted for me ASAP. Overall an excellent service and I would definitely recommend the store to others.”
“I had a great experience at Peter Vardy. Salesperson, James was very helpful and efficient. In under an hour I had chosen a car, completed a test drive and completed all paperwork.”
