“Helpfull and friendly sales assistant.
Cleaning could have been bit better - pile of cleaning agent found inside door, cigarette ash on parts of dashboard and an old map found in a compartment in boot!”
Posted 1 day ago
Good Morning Karina Anne,
Thank you for your review and we are delighted you had such a friendly experience. However we are sorry you are disappointed with the standard of cleaning and will pass your comments on to the site.
“Easy to access. Prompt response to getting access to a sales person. Saeed gave inteligible replies to any questions that I asked. He went through the sales information and data in a professional manner and was not pushy. I was happy with all contacts that I had with him. On collection, staff were very helpful and gave me reassurance that my PC had not been hacked in any way whilst giving information at the sale.”
Posted 4 days ago
Good afternoon Frances,
We are delighted you enjoyed your experience.
“Visited peter vardy dundee on monday to see about trading in my car.found a car i liked.Craig the salesman was very helpful.completed the paperwork and was asked to come back 4 hours later to pick up my new car.couldnt be happier.”
Posted 4 days ago
Good morning Lee,
Craig will be so pleased with your feedback. We are delighted you enjoyed your experience.
“Ok so bought a DS3 for wife, unfortunately they put diesel in the car by accident when we went to get it🤦♂️....so apologies all round promised it will be fixed...ok mistakes happen, car kept breaking down no power...so broke down one day had the misspleasure of finnaly getting through to a rather rude lady lets call her R. Had broken down car towed to back to them as instructed by Head office in Glasgow for R to turn us away saying car was older than 3 month old (4 month) and wasnt thier issue! Had to get car towed away to another garage for repair.
After 4th breakdown I called Car Store, and was told to get it towed in, done that, was told would be a day or 2 nearly a week later called and got the lovely R from servicing again, was told they were doing me a favour and that I was lucky we fitted the car in, and by the way you will have to pay for the spark plugs if we repair it! So wasn't happy but bit the bullet, another week later car still not fixed (2 day job). After nearly 3 weeks got car back paid for plugs and 200 meters down the road...bang broken down again...towed back and fixed then called to say that they have no idea what is wrong with the car...after long haggles and countless arguments they took car back and sold me another car (corsa) for an extra £1000 on agreement I may add. Was told car be ready for collection in a few days neary 2 weeks later I picked car up...seems fine so far, also had a nice man call me to say when this opportunity for a review would I give them 5 stars 🤣🤣🤣...I can honestly say NEVER AGAIN would I buy a car from Car Store...and anyone I can influence I will ask them to stay well clear.”
Posted 6 days ago
Good Morning Brian,
We are so sorry to hear this. I will escalate these comments to the onsite management.