“When i purchased my car i was due to pick my car up and 1 and half hrs before the agreed time which wasn't my choice it was basically forced upon us we got a phone call saying the car wouldn't be ready. I had already phoned my insurance company to change my insurance over so then had to sort all that out again. When we finally got our car 4 days later the car did not have all that was agreed. Only 6 months tax instead of 12 months. Chip in front window and chips in the paint work. On noticing these thing we pointed then out to the handover team and was advised they would be sorted out at a later date when they could arrange it. Also the car was filthy when we recieved it on handover day despite being told it had just recieved a full valet. The interior had hairs on it and there were sticky sweets down the side of the rear seats. Under the seats were covered it crumbs and dirt so clearly had not been cleaned at all. There were fingerprints all over the interior and exterior which apperntly had just been polished, which i agree had been as they never did a good job of it as half the polish was still left on the car causing lots of white lines all over the paintwork. The alloys had not been ckeaned as they were thick with dirt. Again this was all noted to handover team to which the reply was "we had paid an external company to professionally valet this car". Once again we were promised it would be done again while the repairs were taking place.
We then had to constantly phone and visit the dundee store until finally 2 weeks later I recieved a phone call to go to another garage to have the chip in the windscreen fixed. Its now 4 weeks later and still have not heard anything about getting the scratches and chips in the paint work corrected despite contacting the store everyday and being told that the after sales team are busy and would call back which they never do. And when we visit we are told they have finished for the evening despite it only being 5pm. Overall it has been a very unpleasant experience I would notherwise recommend anyone to purchase a car from here.”
“I arrived for the handover and was told that the car had to go through M.O.T. as there was only 2 months remaining on it. This wasnt made known at an earlier visit when we chose the car. It took 45mins to an hour to receive the car. Afterwards we were delighted with the car regardless of the wait during the handover. Staff were very courteous, apologetic and friendly.”
“Fantastic staff who are extremely knowledgeable. Warm and friendly atmosphere with absolutely no pressure to buy. Never came across a car showroom which such focus on family and customer satisfaction. It's extremely refreshing and will definitely be recommending to all of my friends and family as the number one place to visit for all their car needs. The process of buying a car is so much more enjoyable and stress free with peter vardy. Would not go anywhere else. Exceptional staff especially Tony Murray who sold me my amazing car.”
“From start to finish the service I received was top class. Friendly staff willing to help out, absolutely no pressure sales, a warm and relaxed environment. I was worried about bringing my toddler as a car showroom isn't the ideal place for them to play however with the soft play and ride on cars there was nothing to worry about (apart from when it was leaving time and my wee boy wanted to stay!) I had the pleasure of having Tony Murray as my salesperson and he was better than the best! No hidden agenda. Just a friendly down to earth guy helping me find my ideal car. I would highly recommend the Carstore in Dundee. Outstanding experience. Thank you.”
“From the minute you arrive to the time you leave I got first class service,that treat you very well.I am very happy with my purchase and will recommend your car store to all my friends”
“"Hand over was late to commence.\r\nCard reader wouldn't work causing confusion with my bank. I spent more than 4 hours in the car store that evening. Eventually had to come back the next the day.\r\nI was handed the keys in the showroom and had to ask if someone could go over the controls with me. Reluctantly they did. \r\nI was offered a full tank of fuel and the car's next mot and service by way if compensation for the inconvenience. I have been told I will get a email to confirm this but now, a week, later I am still waiting.\r\nI also still do not have the MOT certificate for the car.\r\nI only have one key.\r\nThe ambient temperature display doesn't work.\r\nThe dipstick for oil was not fully inserted.\r\nNo handbook was given with the car,"
No log book despite numerous calls to Peter vardy. I've had the car nearly 7 weeks now
. Suspect it's never been sent to DVLA and hopefully it's not been lost by the incompetent staff in Dundee.”
“Courteous, friendly service, from the moment you arrive at the store right through to receiving the car. Full credit to Tony, Allan and Jamie for putting up with my requirements and finding and delivering exactly the car I wanted.”
“Greeted with a lovely welcome from the staff at the front desk and appointed our own sales person (Daryl), who gave us a tour of the place and explained how things worked as it was our first visit. We knew what we were looking for, having saw the vehicle online beforehand and Daryl was extremely helpful in arranging everything for us. We were kept well informed on the progress of our car and when it would be ready for collection, thanks to regular contact from Daryl. The whole process has been been a great experience, completely different to what we have had before. The store itself is excellent, well laid out and a family friendly feel to it with the kids play area and cafe facilities. Will recommend to family and friends.”
“Sales service excellent however after service very poor. My keypad battery was low 2 days after getting the car a week later im still waiting for if to be replaced. No call back from your dept. Car cannot complete all its functions but im paying for them. Very very disappointed in this service. Car now has screeching brakes and is bumping along the road and the sat nav signal goes when reaching glasgow. Im not happy with this purchase at all”
“The experience is very personal, I love the idea of the lanyards. The salesperson was very helpful and made us feel very welcome. Car store dundee is vibrant and has a great atmosphere.”
“A friendly staff with no pressure but willing to go that extra mile to get you exactly what you are looking for . All the little extras that are there to make you feel special and relaxed . Very attentive staff. Great experience”
“Lovely staff, comfortable showroom, good range of cars. Rob (my salesman) was great. The admin process wasn't smooth though - I was put under pressure by the handover team to complete the sale before the end of the month, which meant I had to insure two cars for 3 days because my old car wasn't being picked up until 3rd of the month. And handover of the car was cursory - just "Here are your keys, the car is parked over there."”
“Staff were very friendly and helpful. Service was very good and procedures were clearly communicated. I would not hesitate to recommend Peter Vardy to my circle of friends.”
