Samantha Downie
When i purchased my car i was due to pick my car up and 1 and half hrs before the agreed time which wasn't my choice it was basically forced upon us we got a phone call saying the car wouldn't be ready. I had already phoned my insurance company to change my insurance over so then had to sort all that out again. When we finally got our car 4 days later the car did not have all that was agreed. Only 6 months tax instead of 12 months. Chip in front window and chips in the paint work. On noticing these thing we pointed then out to the handover team and was advised they would be sorted out at a later date when they could arrange it. Also the car was filthy when we recieved it on handover day despite being told it had just recieved a full valet. The interior had hairs on it and there were sticky sweets down the side of the rear seats. Under the seats were covered it crumbs and dirt so clearly had not been cleaned at all. There were fingerprints all over the interior and exterior which apperntly had just been polished, which i agree had been as they never did a good job of it as half the polish was still left on the car causing lots of white lines all over the paintwork. The alloys had not been ckeaned as they were thick with dirt. Again this was all noted to handover team to which the reply was "we had paid an external company to professionally valet this car". Once again we were promised it would be done again while the repairs were taking place. We then had to constantly phone and visit the dundee store until finally 2 weeks later I recieved a phone call to go to another garage to have the chip in the windscreen fixed. Its now 4 weeks later and still have not heard anything about getting the scratches and chips in the paint work corrected despite contacting the store everyday and being told that the after sales team are busy and would call back which they never do. And when we visit we are told they have finished for the evening despite it only being 5pm. Overall it has been a very unpleasant experience I would notherwise recommend anyone to purchase a car from here.
6 years ago
Read CARZ Dundee Reviews
CARZ Dundee has a 4.8 average rating from 2,993 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial