“Absolutely delighted with my car. Staff were so helpful and made you feel so important, answered any queries that I had and kept me informed all the way through my purchase. My salesperson was Michael Gorman and I cant fault him one bit. Great person to deal with and would recommend him and CarStore Dundee to anyone thinking of purchasing a car.”
“Rob was very helpful without being pushy allowed us time and assisted with options.
The expectations set were hard to maintain and there were a few little niggles around handover process and time. To further credit rob he did try to make our expectations reality.”
“Great service. Love the atmosphere. No usual car salesman pressure. Will do anything they can to help and support. Handover was great, so quick and slick!”
“Car was not ready when required. At one point I was advised that I could not get the car whilst the salesman who sold me the car was on holiday. Clearly incorrect. It should be noted however that the salesman did an excellent job and on his return from holiday kept me well informed of the situation with my car”
“Only had car not even a day and noticed strange noise from engine, also engine management light came on mechanic checked over said was a valve then was told turbo needed replaced then mechanic said no turbo fine car fine after 4 days being in garage get car back not even a day and low and behold engine management light comes on again.i asked them to check if been a recall on Car got told no and then I told them there is a recall to be told no that's an old recall. Have now been told from dundee store there is a recall and that should fix the problem but I'm not hopeful it will sort the problem that the mechanic called a standard noise when 2 people I had look at car have said same thing. Nothing but an inconvenience and totally fobbed off wasted my children's hoildays as we been given a courtesy car that isn't big enough for our family and my wifes business. Wish I hadn't bothered with Peter vardy. I know it's a new store but it's not a new company!! The only 5* rating I would give is to our sales man Craig ross he was professional, friendly and did everything he could to help us find a car to suit our needs .”
“Not sure if you really care to be honest - I feel like I have been either ignored or passed from pillar to post and still no further forward.
However, the Sales Advisor, Craig King was the only reason Peter Vardy secured the deal. He was exceptionally well mannered and polite and did everything he could to assist and ensure I got a really good deal. Craig is the reason why I would recommend Peter Vardy.
Just a shame we have been let down by the mileage on the car and over charge on the road tax.”
“The atmosphere inside was very good, I didn't feel pressured to buy, my experience from start to finish was a very happy one. Allanah who helped me through the process was amazing, could not fault her service”
“Everything! Communication system is very poor. They don't keep to promises made. Staff don't appear to know how to deal with issues - promise to do so but don't keep promise,. Don't return phone calls and difficult to get through anyway. Recorded advert on "call waiting" assures customer Peter Vardy is more interested in a satisfied customer than in making a sale - this phrase is totally inaccurate as it is obvious customer satisfaction is bottom of the list of priorities - they take customer cash then ignore issues arising. Advising my friends to avoid Peter Vardy and sorry I ever visited”
“Excellent service while buying the car. No pressure to buy. Did forget to mention a few very important points. Don't think it was intentional but most definatley should have been told.did redeem himself by bending over backwards to get things sorted, follow up call to make sure everything was fine. Again very helpful with a minor problem.”
“My family and I were in store last Saturday, staff were all brilliant and helpful. Sale's team worked very hard for us as we had specific needs for my next car. The kids were treated with goodie bags, play area and snacks that were not over priced which meant their attention spans lasted longer than any other car showroom. From buying my car, and collection yesterday the outstanding customer service will certainly have us return when my husband is changing his car. Kids also loved the fun dramatic unveiling of my new car. Can't praise this showroom enough. Thanks to the whole team there who worked hard as I know I am not easy to please. Well done!!”
“They treat all customers as "individuals" and the level of customer service you receive from the minute you walk in the door until you leave is exceptional. The staff are friendly and approachable whilst remaining totally professional. Based on the great service I received I would have no hesitation in recommending them.”
“Friendly staff it was Tony who sold me the car ???? got me a good deal.
Jamie did the hand over easy no problems the unveiling of my car was made very exciting.
Only one small fault when got the car home it still had polish on different parts of it, still live my car though .”
“The process has been thought out. The experience is amazing. They treat you fairly and try their hardest to get you the right car for your budget. Everyone is happy at their job which makes a difference.”
“The experience overall was amazing. Everyone looked happy in their job role every step of the way. I like how there is a separate team for each process. It made you feel like a superstar. It doesn't matter how you look eg. young, old, how you are dressed.. the whole team treated you like you were a millionaire! Thank you care store dundee”
