“I went in with my wife and 2 children staff were friendly and helpful and they had a play area and activities for the kids to do so they wouldn't get bored, I also got my new car sorted relatively quickly I would recommend peter vardy for anyone else looking for a new car.”
“No communication, promised callbacks that did not happen, laughed at by rude staff. Did not feel valued since the sale was completed - after sales customer service is non existent. There is now a fault with the car that I've had for two days.”
“Arrived to collect vehicle atallocated time, was kept waiting almost 2 hours
, was not shown around the car. I pointed out an oil leak but was told by Salesman & mechanic it was air conditioning.I phoned the following day with faults glass in boot, no sat nav in car
, no mot & dent in door previously advised would be fixed still not fixed I was assured someone would call the following day no call ever came, however the following day we returned the car with an oil leak. No colleagues available to deal with our compliant, had to wait one & a half hour for courtesy car to be organised. We had this car for a week before we heard from yourselves to be told oil leak fixed, however none of the other faults had been fixed so we refused to collect until these were rectified.we collected our car on 30th June, had it until 3rd July & then collected it once repaired on 14th July. Why a vehicle would be put out in such poor condition doesn't do your reputation any favours.”
“I was introduced to Alanah who gave me a brief and clear introduction of how it worked . I was left alone with my father to look around the showroom without any pressure. Then when I needed to see something else Alanah escorted us through explaining about anything I asked about. Once again I never felt pressured to buy.”
“The customer service was brilliant, all staff were very friendly and unlike many other car stores, customers are given the opportunity to browse around without being constantly approached by sales advisers. Staff take the time to listen to what the customer wants and try their best to meet all requirements. Very happy with the service.”
