Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery from stock and keen pricing.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Great price and great delivery - I'm already checking this site after looking at the major ones.”

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Posted 3 years ago

“Avoid this company. They use Evri (Hermes) and lose your parcel. Not interested when you enquire and request support. I will not use this company again”

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Posted 3 years ago

Hi, Apologies about the issues with your delivery. It appears you have been in touch and our team advised they would chase this delivery up for you Tuesday. Unfortunately despite chasing your delivery it appears the shipment is lost, as there is still no movement on the tracking. Due to this issue a refund will be arranged for your order today. We will also update you regarding this directly. Apologies again that delivery failed on this occasion. We keep a log of these kind of issues, they are reviewed and kept in mind when our contracts with carriers are assessed. You can be assured this loss will be addressed. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great service, fast, reliable and intact.”

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Posted 3 years ago

“Product as described, really pleased with service . No complaints and would recommend”

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Posted 3 years ago

“Items received promptly with good communication”

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Posted 3 years ago

“Reputable company. Prompt service, competitive pricing and a good range of products.”

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Posted 3 years ago

“Quick despatch and delivery, great team”

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Posted 3 years ago

“Quick delivery and good service.”

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Posted 3 years ago

“Bought a faulty item. Mixer shower stopped working within weeks as handle spun but nothing happened as it didn't grip the valve to turn water on/off. Its because the part is plastic and it starts wearing down from the metal valve so no longer grips the valve. There was no way of removing the handle therefore had to break it to get to the valve to shut water off. When informed the company, they were insistent that it violates their warranty and did not want to hear any more. Very rude and unhelpful. Refused to give contact details of complaints and escalation procedure. Sent Consumer rights act letter of complaint. They ignored and insisted I do not contact them again. Refused to communicate further. This company has lots of complaints and a history of poor service and poor quality goods. Avoid at all costs!!”

Helpful Report

Posted 3 years ago

Hi, Sorry you are unhappy. Due to the physical damage you advised us you caused yourself, your warranty would have been void. We have run your case by management and been advised to issue you a refund a kindness. This has already been issued and should return to your payment method soon. There will be no need to return the product as warranty cannot be pursued on a product that is damaged by the user. We would advise to dispose of the product once you are confident your refund has reached your account. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Ordered and paid for next day delivery, sent a dispatch email, however it hadn't actually dispatched, no answer from customer services for days and then a shrug of the shoulders and a refund for the additional I had paid for next day delivery, which is the very least that could have been done. Multiple emails chasing for an update with no reply until today.... Had I realised they would not actually ship on time I would have ordered elsewhere at a lower price.”

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Posted 3 years ago

Hi Steve, Apologies about this issue with your order. I can see our team shipped on a slower delivery service in error. This is not usual and the issue will be addressed with our team. I can see we responded to your complaint, apologised and refunded the delivery fee paid for faster delivery. We hope this has gone some way to making amends for this issue. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I purchased a spare Dewalt chainsaw blade, the part number is incorrect on the website, so I had to return it for a refund, Im still waiting after 4 weeks, not very good”

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Posted 3 years ago

HI, Please do get in touch with our friendly team who would be glad to assist with this issue. We have checked our returns and can see your return was closed as the returns period expired and we hadn't received your return. If you can advise tracking information for your return etc, we should be able to help resolve this problem. Please give us a call at your convenience on 01502 473 025 to discuss. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great service and good price my makita saw came no problem good little saw will use this company again”

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Posted 3 years ago

“Dreadful item, very poor quality. It was a nuisance to return as had to drive quite a way to the drop off point. Had to phone twice to get my refund. Will not use this company again.”

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Posted 3 years ago

“The Dewalt leaf blower arrived with a faulty spring loaded catch which should have locked the blower nozzle in place. A replacement was quickly sent out but arrived with the same fault an incorrectly assembled catch. I eventually spoke with a female member of the team who unlike the second chap listened to what I was saying understood the problem and had one assembled in the warehouse to prove it worked. The lady kept it by her desk and ensured that it was sent to me. Happy days it worked as designed.”

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Posted 3 years ago

“Best price I found by some margin. Quick delivery. Would happily use again.”

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Posted 3 years ago

“All good and arrived on time.”

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Posted 3 years ago

“Easy to deal with and great service”

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Posted 3 years ago

“Delivery was great ,but I've emailed yo 3 times with the problem I have. The only response I have had from you is that you have received my email and you will get round to it . This item is a birthday present and would like it resolved ASAP”

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Posted 3 years ago

HI William, Sorry for any delay in response. We a struggling to locate you message, please give us a call on 01502 473 025 at your convenience, we would be happy to assist. Our team are available 8am-5pm Mon - Fri and 8am -12pm Saturdays Kind regards, buyaparcel customer services.

Posted 3 years ago

Hi William, I understand you have now been in touch with our team to discuss issues with your order. After some discussion we reached an understanding the product was faultless, unfortunately there was just some confusion over the lights that would display on the charger and when. We are glad to have helped clarify the functions of the charger and resolve this issue for you. If we can be of further assistance, please let us know. Kind regards, buyaparcel customer services.

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews