Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,411 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,411 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“-Too late shipping . -not packed properly from inside the box . -weak communication and slow reply.”

Helpful Report

Posted 3 years ago

“Poor dispatch service and poor customer service, tells you what you want to hear regardless of the truth. Still waiting for the second item to arrive after being told is was being posted last week and then told again this week it was being posted.”

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Posted 3 years ago

“The bits kept breaking”

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Posted 3 years ago

“Disappointing, took over 2.5 weeks to receive item which was needed on a job .poor Communication , much more reliable shops out there , product was spot on when arrived”

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Posted 3 years ago

“Item came undamaged. When preparing the arch we noticed 2 pieces of wood were either previously repaired, therefore would not hold the screws. Emailed them but never heard anything. Poor customer service.”

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Posted 3 years ago

“Great. Ordered and delivered on time”

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Posted 3 years ago

“I Paid extra for my parcel to be delivered on the Saturday it did not come until the monday i lost work time and money because of this . When asking Buy a Parcel what they would do to compensate this they told me to take it up with the delivery company. ( in a word not there problem) so not happy with the servis. I know these are difficult times we are all in but if a servis can't be fulfilled that you pay for then it should not be offered and if something goes wrong it should be made wright .”

Helpful Report

Posted 3 years ago

“I thought the timer would fit to the micro drip water. But it doesn't it fits to a standard hose pipe. I feel they shouldn't be sold together. So this is why I have to give it only 2 stars.”

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Posted 3 years ago

“I have ordered my Makira Router Cordless Kit on Sunday with nxt weekday delivery. Not received and no Order reference to track my parcel has been emailed!? No reply either after emailing through as no one can answer the phone!?”

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Posted 3 years ago

“I do not recommend, the parcel arrived after time and a problem with contact, wad said free delivery in next 3 working days i recived my parcel 2 weeks after purchase”

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Posted 3 years ago

“Looked very pretty with perfect measurements for my garden. Parcel came quite quickly. We were eager to put it up. While assembling it there were 2 joints where the legs looked liked they had been prevoiusly been repaired. The screws kept coming out so not holding the joints in place. We contacted by emailing them with pictures advising of our problem. Still not heard anything. Poor customer service. Been 2 weeks now.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery, someone stayed in all day didn’t arrive no email, message anything, had find out myself who where the delivery company it arrived 4 days later. Didn’t even get delivery money back.”

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Posted 3 years ago

“Clock arrived in reasonable time from placing order, well pleased with our purchase looks good and keeps good time.”

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Posted 3 years ago

“Nothing wrong with the product, but I found the communication very poor. The item was delivered three days after the latest proposed delivery date, meaning that the plumber I had booked could do nothing. I could have got the item cheaper elsewhere, but chose this company because of the promised quick delivery time.”

Helpful Report

Posted 3 years ago

“I was informed that my archway had been delivered and signed for by someone who had not signed the correct name. There was no delivery. It took several emails and an eventual request for a name of the delivery person so that I could get a crime number from the police to produce a response that my parcel had been marked as delivered and signed for in error! The archway was delivered the next day.”

Helpful Report

Posted 3 years ago

“Delivery of (from memory) 10 or 12 days from within a UK source was far too long. Can only assume that Buy a Parcel don't stock - buy from elsewhere and send on.”

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Posted 3 years ago

“Parcel went missing and I never received it. Awaiting a replacement but now out of stock. I appreciate difficult times but was difficult to contact anyone and get a response. Very frustrating. Hoping that when stock arrives my item will be sent straight away by express.”

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Posted 3 years ago

“My drill was advertised as being in stock and available for delivery at extra charge the next day. It took a week. They clearly did not have it in stock and I was 7 days without a vital tool. The refund for the failure to deliver the next day did nothing to compensate for the inconvenience. Disappointed.”

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Posted 3 years ago

“The product arrived and is excellent. My first and only experience of Buyaparcel was not great. I ordered in time for and paid the additional fee for next day delivery. My parcel eventually arrived after a couple of days and despite sending several emails to buyaparcel (their phone lines are understandably closed due to Covid-19) I never received a single response or reply whatsoever once the sale had been made. I am prepared to accept that the current situation means things are disrupted currently, but online retailers need to at least communicate with customers when there are issues to provide feedback on purchases.”

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Posted 3 years ago

“Box arrived damaged Trellis cross bars fell off x2 Screws did not hold fell apart before it was put up had to fix it before I could use it Very disappointed”

Helpful Report

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,411 reviews