Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,650 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 14th October 2025

5230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers which I ordered didn't come on the day that I had submitted for delivery two weeks prior to the event. When I asked for the where about of the flowers I was told that I should have paid more to have a delivery service that could ensure the flowers on that day not Royal Mail. I think it's unfair that you let the customer pick a date when they wont arrive on that date.”

Helpful Report

Posted 9 years ago

Hi Harriet, I'm really sorry to hear that the flowers didn't arrived on the correct day, please do get in touch with hello@bloomandwild.com who can make this up to you

Posted 9 years ago

“Delivery was on time but the flowers were all wilting when the box was opened and they died a day later. Very disappointing, and embarrassing on Valentines Day.”

Helpful Report

Posted 9 years ago

Hi David, I'm really sorry to hear this, please do let our Customer Delight team know on hello@bloomandwild.com and we'll of course make this up to you

Posted 9 years ago

“Ordered flowers for 13th February but didn't turn up until 15th February. When they eventually turned up late they were of very high quality.”

Helpful Report

Posted 9 years ago

Hi John, I'm so sorry to hear that the flowers arrived late! We send most blooms via Royal Mail and while typically very good about next day deliveries, occasionally they can take two days. In any case, we only choose flowers that will look great even if kept in the box for a couple of days.

Posted 9 years ago

“Service and delivery were excellent but half of the roses failed to open and sagged despite following the instructions.”

Helpful Report

Posted 9 years ago

Hi Alan, I'm so sorry to hear this! If you can send your order number to hello@bloomandwild.com we'd be more than happy to make this up to you.

Posted 9 years ago

“Flowers were due to come on Friday but didn't arrive until Saturday. When they did arrive on Saturday the postman had failed to post the flowers through my letterbox and therefore I had to go to the post office the next day (Valentine's Day) to collect them, by which point the flowers looked sad and had wilted.”

Helpful Report

Posted 9 years ago

Hi Tara, I'm so sorry to hear this. If you can send your order number to hello@bloomandwild.com we can make this up to you

Posted 9 years ago

“Flowers arrived next day and looked in good condition, however they never opened and died closed. They were fed and watered correctly.”

Helpful Report

Posted 9 years ago

Hi Matthew, I'm so sorry to hear this. If you can send your order number to hello@bloomandwild.com we can make this up to you

Posted 9 years ago

“I ordered the flowers to be delivered to our hotel as part of a valentines weekend. The flowers were not delivered as 'nobody to accept' yet there is a 24hr reception ! The surprise gift was not there! However, I must say the service recovery was excellent and I got a full refund and some flowers too !! My belief is the delivery company let down a very caring and conscientious company !”

Helpful Report

Posted 9 years ago

Hi Mark, thanks for your review, and I'm so sorry that this didn't work out. We will follow this up with our delivery company for you

Posted 9 years ago

“When ordering, it may have been quick to do but was not given an option of writing a message to go with the flowers. Perhaps it was that quick I missed it???? Flowers also arrived 4 days late.”

Helpful Report

Posted 9 years ago

Hi Helen, thanks for your review. I'm so sorry to hear the flowers arrived late and the option for a gift message was easy to overlook. Please do let our customer delight team know your order number and we can make this up to you

Posted 9 years ago

“The flowers were lovely and well worth the money but they arrived a day late, missed the Birthday. Very disappointed and will go elsewhere.”

Helpful Report

Posted 9 years ago

Hi Jane, I'm so sorry to hear this. We do offer a delivery upgrade for guaranteed delivery, but please do let our team know on hello@bloomandwild.com and we can make this up to you

Posted 9 years ago

“Great assistance and extremely well packaged but none of the 12 roses ever opened. They went from red to black in little over 24 hours.”

Helpful Report

Posted 9 years ago

Hi Paul, so sorry to hear this. If you drop your order number to hello@bloomandwild.com our team can make this up to you

Posted 9 years ago

“The flowers were delivered swiftly, but unfortunately the roses either fossilised in bud or drooped very quickly after arrival. The Austrumaria are still flowering a week after arrival and are pretty.”

Helpful Report

Posted 9 years ago

Hi Christine, I'm really sorry to hear this, our Customer Delight team will be happy to make this up to you, you can get them on hello@bloomandwild.com or 020 7352 9499

Posted 9 years ago

“Unfortunately my daughter did not get her flowers on her birthday. Her friend had sent her a recorded delivery parcel and although the box was clearly flowers on Valentines day the postman tpostal service took both away”

Helpful Report

Posted 9 years ago

Hi Amelia, I'm so sorry to hear this. Please do let our customer delight team know and they can make this up to you

Posted 9 years ago

“I cannot fault the flowers a nice bouquet for the price but they arrived a day late for an anniversary! I ordered them weeks in advance so didn't expect them to be late. If you are going to use Royal Mail to deliver your flowers this is a risk as flowers must be delivered on time (in the most part). It's all well and good offering a special delivery option at a higher price but if you cannot guarantee they will deliver on a specified date, you shouldn't give that option.”

Helpful Report

Posted 9 years ago

Hi Nicholas, so sorry to hear that the flowers arrived late. They should still be in good condition and 1st Class is usually a really reliable option for next day

Posted 9 years ago

“I ordered these for Valentines day. They didn't arrive because I wasn't in, I ordered them thinking they would be delivered if I wasn't in. They weren't. I signed for them the following day but at that point they'd been sitting with courier for an extra 24 hours and didn't look great.”

Helpful Report

Posted 9 years ago

Hi Max, really sorry to hear this. I'll definitely follow this up with DPD and find out what prevented them being delivered while you were out. If we can help with anything else please let us know at hello@bloomandwild.com

Posted 9 years ago

“Full gift message wasn't printed on the card so it wasn't known who it was from. The delivery was forced through the letterbox without care to follow instructions to only face it one way up which may have contributed to why some heads were broken from the stems. The flowers wilted after a few days and didn't last long so not value for money.”

Helpful Report

Posted 9 years ago

Hi Roxanne, I'm so sorry to hear this. Please do let our Customer Delight team know on hello@bloomandwild.com and we can try and make this up to you

Posted 9 years ago

“1st order was flowers and biscuits and got lost, so 2nd lot was sent out the next week and only flowers turned up. Not sure if I would order again ?”

Helpful Report

Posted 9 years ago

Hi Haley, so sorry to hear this, please do let our Customer Delight team know on hello@bloomandwild.com

Posted 9 years ago

“Service great. Delivery too late and totally spoilt the moment”

Helpful Report

Posted 9 years ago

Hi Nicola, so sorry to hear this. We do now offer guaranteed delivery upgrade, but please do let us know if we can help with anything else

Posted 9 years ago

“Had a voucher.code for £10 off and when I checked my bank I had been charged the full costs!!”

Helpful Report

Posted 9 years ago

Hi Katie, I'm really sorry to hear that the voucher did not work for you! I will go ahead and refund you the £10 back to your card. This should show up on your statement within 7 business days.

Posted 9 years ago

“I was lead to believe the flowers i ordered where meant to go through the letter box that is the reason i ordered them, but they were not and therefore left at the post office to which the recipient did not receive them. and i was when they went to pick them up they had gone. I am extremely disappointed and upset because you stipulate they will fit through the letter box. yours very unhappy Darren oswin”

Helpful Report

Posted 9 years ago

Hi Darren, I'm so sorry to hear about that! We make every effort to communicate that our flowers are meant to be delivered through the letterbox, but occasionally this does occur. I will go ahead and contact you to arrange a new bouquet to be sent or to offer a refund!

Posted 9 years ago

“Disappointing, chose Bloom & Wild specifically because flowers can be delivered 'through the letterbox' , which they weren't and were taken back to the post office. Recipient unable to collect them until after the weekend by which time they were past their best. She did receive another box from Bloom and Wild sent by someone else which was delivered through the letterbox so not sure if there are two different sized boxes if so wasn't made clear on the website.”

Helpful Report

Posted 9 years ago

Hi Sharon, I'm so sorry to hear about this. We make every effort to communicate that our boxes are meant to be delivered through the letterbox, but occasionally this does occur. I've gone ahead and sent you an email to arrange for a new bouquet to be sent or to offer a full refund. I apologise for any inconvenience!

Posted 9 years ago

Bloom & Wild is rated 4.9 based on 87,650 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.