Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,129 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,129 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 15th June 2025

5187

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers as a birthday gift to be delivered the day before my aunts birthday in the hope that they wouldn’t be late. They still haven’t been delivered and they are now 3 days late. I’ve never had issues with bloom and wild before, the blooms are always beautiful so this is frustrating that they’re so late.”

Helpful Report

Posted 2 years ago

Hello Jenny, so sorry to hear that your blooms have not arrived! Please pop us an email to hello@bloomandwild.com and we can take a look for you

Posted 2 years ago

“The flowers were lovely. Unfortunately delivery was not as I ordered the flowers for my wife to be delivered on Valentine’s Day instead they got delivered on the 15th which defeated the whole object of the order so was not happy”

Helpful Report

Posted 2 years ago

Hello Taher, I'm so sorry to hear the flowers were not received until the 15th of February. I have just checked your tracking and it seems like the flowers were left at the door on the 14th of February, at 8pm. As this was one of our busiest days of the year, we did mention that the delivery timeframe was much wider than usual. So sorry for any disappointment caused there, I hope the flowers were still enjoyed to the fullest. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“Found the website a bit confusing. Ordered the Anna flowers at £16 sale price and at checkout I was charged £26. In the confusion missed the chance to leave a message. So phoned and the man who answered was very helpful and added one for me and then confirmed it by email. Thankyou .”

Helpful Report

Posted 2 years ago

Hi Frances. Thank you so much for your review and for bringing this to our attention. Whilst we're happy we were able to help add your gift message, we're really sorry to hear that the website was confusing and the discount didn't carry through to checkout. Of course treating yourself, or a loved one, to some beautiful blooms should be super easy and we really do appreciate the feedback. We'll be sure to pass it on! With that being said, we'd hate for you to have missed out on the offer so have popped you over an email to put this right as well. We hope to hear back from you soon. Best wishes, Erin at Bloom & Wild

Posted 2 years ago

“Nice flowers but were a lot smaller than expected,”

Helpful Report

Posted 2 years ago

Hi Kelly, thank you for taking the time to leave your review. I am so sorry to hear that the blooms were smaller than you had expected. I have just sent you an email so we can ensure we make this up to you. Hope to hear from you soon, Claire at Bloom & Wild.

Posted 2 years ago

“Disappointed that flowers were not delivered on the planned date for sisters 70 th birthday so she hasn’t actually seen them yet as now away until Friday. Could be Royal Mail’s problem as it’s the first time this has happened to me with Bloom and Wild.”

Helpful Report

Posted 2 years ago

Hello Bridie, thank you for your review. I am so sorry to hear that the blooms did not arrived on the expected date, I understand the disappointment caused as the blooms were so thoughtfully selected to celebrate your Sister's 70th Birthday. We have just popped you an email as we absolutely want to make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“I ordered a tied bouquet for my son and his family as his wife's mum had died.....so to send love and sympathy. It was to arrive last Thursday...it did, but to the wrong address. The person I spoke to was adamant I had put the wrong house number on it. Royal Mail sent me a photo of the box at a front door....not our sons6house. I know for sure that I did not put the wrong house number on my order. My son went to the address where the flowers were...2 days later....and the person gave the flowers to him. It annoys me for 2 reasons: I did not put the wrong number and the recipient should not have taken the flowers....especially if they read the message of sympathy. I have been offered 50% off my next order ....it has been added to my account apparently but I dont have an account. All very unsatisfactory.”

Helpful Report

Posted 2 years ago

Hi Marian, thank you so much for taking the time to leave a review and let us know of this disappointing experience. We're so incredibly sorry to hear you blooms were delivered to the incorrect address and understand how upsetting this must have been, especially as they were to send sympathy to your son and his family during this difficult time. Of course, this is definitely not the experience we want our customers to have and we hate that we've let you down on this occasion. We've sent you an email so we may look into the matter and make it up to you. We hope to hear from you soon. Warmest regards, Erin at Bloom & Wild

Posted 2 years ago

“Ordering process went smoothly, delivery on time. Bouquet was disappointing (Yui) comparing picture with what was expected and what was delivered”

Helpful Report

Posted 2 years ago

Hi Lilian, thank you so much for taking the time to leave a review. Whilst we're delighted that both ordering and delivery were smooth and swift, we're so incredibly sorry to hear that you've been left disappointed with the actual blooms. This definitely not what we want and we would love to make things right for you! Please do pop an email to support@bloomandwild.com, referencing case number 3612445, so we may look into the matter and assist you further. Kindest regards, Erin at Bloom & Wild

Posted 2 years ago

“Have used Bloom and Wild many times , but had problem this time. I made my purchase , but missed the part about leaving message. Tried very unsuccssefully to efit account but to no avail . Tried to phone and again no joy. Did manage to speak yo someone next day but was too late to rectify. So was quite dissapointed.”

Helpful Report

Posted 2 years ago

Oh no! We're so incredibly sorry to hear of your recent Bloom & Wild experience and completely understand your disappointment - a personalised gift message can make such a big difference. Of course, we always want our customers to be 100% happy with their orders and would love to make it up to you. Please do give us an email at support@bloomandwild.com, referencing case number 3612330, so we may look into the matter and find the most joyful resolution for you. All the best, Erin at Bloom & Wild

Posted 2 years ago

“I had added a note regarding delivery to leave the flowers by the back door behind the gate however, the postman decided to take the parcel back to the sorting office so when my 'older' mother was able to retrieve her flowers they were a bit bashed about and a couple of the stems probably won't open properly.”

Helpful Report

Posted 2 years ago

Hello Adel, Thank you for taking the time to leave a review. My sincerest apologies that the blooms were taken back to the sorting office and were bashed on retrieval. Please pop us an email to support@bloomandwild.com, we would love to make this right for you. Best wishes, Hannah

Posted 2 years ago

“Lots of texts from Bloom and Wild to let me know about delivery confirmation and times .. just surprised at how few flowers in the delivered spray compared to the actual picture on the website?”

Helpful Report

Posted 2 years ago

Hello Hilary, thank you for your review. I am so sorry to hear that the bouquet arrived with less stems than expected, I understand the disappointment that may have been caused upon unboxing the blooms and this is definitely not what we want! I have just popped you an email so we are able to take a look into this and make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“Die Lieferung hat zuverlässig und schnell geklappt. Die Blumen waren liebevoll verpackt und mit einer Anleitung versehen. Ich empfinde den Blumenstrauß aber viel kleiner als auf dem Bild angezeigt, da habe ich mir dann doch mehr erhofft..”

Helpful Report

Posted 2 years ago

Hallo, vielen Dank für deine Bewertung und dein Feedback. Es tut uns leid zu hören, dass das gelieferte Bouquet nicht ganz den Erwartungen entsprochen hat - das ist keineswegs in unserem Interesse. Wir würden uns freuen, wenn du dich diesbezüglich bei unserem Customer Delight Team unter hallo@bloomandwild.de mit 1-2 Fotos von dem Blumenstrauß melden würdest. Gerne möchten wir uns dies noch einmal genauer ansehen und eine passende Lösung für dich finden. Liebe Grüße Dora / Bloom & Wild DACH

Posted 2 years ago

“The Flowers, I believe were lovely. However, a card was not left with the boxed flowers therefore the recipient had no idea who had sent them! Therefore I am very disappointed in the service and the fact that my friend had to enquire on a group email who had sent them. :(”

Helpful Report

Posted 2 years ago

Hello Sue, I am so sorry to hear that the gift card was not included with the bouquet - this must be due to a human error made when preparing your order and we are so sorry about this. I have popped a credit note on your account to apologise about the inconvenience caused. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“The online order experience and the delivery were excellent. Unfortunately, after three days, my flowers are still yet to open completely, so they look a bit sad. Fortunately, the flowers were just for me and not a gift.”

Helpful Report

Posted 2 years ago

Hi there Stefania Thank you for your review, I am so sorry that your flowers haven't bloomed! I have sent you an email directly so we can work out a solution for you. Warmest regards, David at Bloom & Wild

Posted 2 years ago

“I loved Bloom & Wild last year & bought many bouquets. The postal strike impacted on a couple & Bloom & Wild's response was good but I lost confidence a bit. I have flowers constantly and I tried again with Bloom & Wild a week ago. Gorgeous when they came but I wasn't sure about the cost compared to blooms. However the roses haven't really come out and now all looking a bit sad. I love the concept and I've seen the quality but when confidence goes because of a couple of experiences it's hard not to go local again. I'm sure I'll try again in a while & hope the feedback helps.”

Helpful Report

Posted 2 years ago

Hi There, I'm so sorry to hear your experience has gone like this and for the issues you've faced with deliveries and your last blooms not living up to expectations. We'd never want to make you feel this way and have popped you over an email to see if we can make a start on building that trust back up! Hope to hear back from you soon, Lai

Posted 2 years ago

“Arrived on time looked rwally good. but a bit disappointing later as alot of the roses never opened and wilted”

Helpful Report

Posted 2 years ago

Hello Kevin, thank you for your review. I am so sorry to hear that the roses didn't bloom beautifully as we would've expected. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“This rating takes into account that, although the flowers have revived as my mum followed your instructions to the letter they looked brown and near death when they arrived. A balance is needed between the final revived bouquet which took over 24 hours, and the disappointment and puzzlement of receiving them. The surprise of receiving flowers is a big part of the pleasure.”

Helpful Report

Posted 2 years ago

Hello Sally, thank you for your review. I am so sorry if the initial appearance of the blooms have caused some concern. Due to the nature of our blooms and the way they're packaged, they can appear a little sleepy and flat on arrival, I am so sorry for the disappointment caused. I have just popped you an email as we would love to make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“I appreciate it is potentially not their fault but I ordered a day early as they had said that deliveries were not guaranteed to be same day. I checked with the courier after two days and the message was simply ‘contact the seller for a replacement, something went wrong’. Not only was there no update sent to me to alert me of this but as a result I missed the birthday of the intended recipient. B&W issued a refund but it is a shame to have missed my friend’s birthday and not have been notified.”

Helpful Report

Posted 2 years ago

Hi There, thank you for taking the time to leave your review. I'm ever so sorry to hear the blooms missed your friends birthday especially as they were such a lovely gesture and you had ordered them a day earlier. I can absolutely understand why this has left you feeling disappointed and I'm so sorry you've had no contact from us regarding this prior to you getting in touch. I've just popped you a further email over as although the occasion has passed we'd still love the chance to leave you feeling as delighted as we can. All the best, Lai

Posted 2 years ago

“Ordered flowers and delivered next day as promised, however a bit disappointed in actual bouquet my friend received!”

Helpful Report

Posted 2 years ago

Hi Dawn, thank you for taking the time to leave your review. We are so pleased to hear that your delivery arrived on time, but so sorry for the disappointment with the blooms. We have just reached out to you via email so we can look into this further for you. Warm regards, Claire.

Posted 2 years ago

“Nicely package, flowers were in fair condition however the bunch isn't anything spectacular, I was disappointed by how middle of the road they are, especially compared to the photo.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review. I am so sorry to hear that the blooms did not live up to expectations, we want nothing but the very best for our customers so we would hate for you to have been left with a disappointing bouquet. So we are able to take a look into this and make this right, I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“Unfortunately the recipient of the flowers was disappointed and contacted B&W on Monday 9th Jan, who have very kindly offered to send a replacement bouquet. I'm disappointed that they weren't up to your normal standard, but pleased by your customer service”

Helpful Report

Posted 2 years ago

Hello Anne, thank you for your review. I am so sorry to hear that the blooms have not lived up to expectations. I completely understand the disappointment that may have been caused and this is definitely not what we want. I have just popped you an email and hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

Bloom & Wild is rated 4.9 based on 86,129 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.