Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,132 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 16th June 2025

5188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order however flowers were in a poor state and didn’t recover after 24hrs. Contacted customer services, sent photos and replacements were sent which are fresh and as expected. A bit disappointing as they where a gift but the service team reacted quickly and put matters right,”

Helpful Report

Posted 2 years ago

Hi Peter, we are so sorry to hear your experience has not been perfect from the beginning. We're happy to hear that our team managed to put things right for you though. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“Given a low score due to delivery. Selected delivery date as requested. As there is no postal strike at present assumed they would not arrive a day late. Very disappointing as it looked like we had forgotten Birthday. Cannot trust any further deliveries.”

Helpful Report

Posted 2 years ago

Hello Mary, thank you for taking the time to leave a review. My sincerest apologies that the blooms did not arrive on the expected date. Please pop us an email to support@bloomandwild.com and we will make this right for you

Posted 2 years ago

“Pleasant and helpful lady re my complaiint that due to difficulties with your site you took 2 payments for one order, I have not received the refund yet and will comment further when this is replaced in my account”

Helpful Report

Posted 2 years ago

“A day late without warning and the company's answer was to advise me to book a premium delivery service next time...when delivery was guaranteed for specified date and during inflated prices for everything currently. The arrangement was pleasant but not amazing. This was my first experience of Bloom & Wild, I'm a mature student and wanted the benefit of a discount but I think this experience was evidence that local florists are always better.”

Helpful Report

Posted 2 years ago

Hi Alistair, thank you so much for taking the time to leave a review. We're so incredibly sorry to hear about the disappointment caused especially as this is your first experience with us. Please could you pop us an email to support@bloomandwild.com quoting the reference 3569469 and we can certainly take a look into putting things right for you, Best wishes Liane

Posted 2 years ago

“Ordered early December, received 17th Dec, I would question the decision to send it by Royal Mail and not a courier , as The Royal Mail always seem to be on strike. As for the product , some of the flavours are masked by the taste of the chocolate.I wouldn't order again.”

Helpful Report

Posted 2 years ago

Good morning Nicholas, thank you for your review. I am ever so sorry to hear about this, if you could please pop us an email to support@bloomandwild.com quoting 3547644, we can certainly take a look into this. Hope to hear from you soon, Grace at Bloom & Wild

Posted 2 years ago

“Order & delivery service were excellent however I'm glad I didn't pay the full price of £36. The baubles, lights etc are great but the miniature 'tree' was more like a flattened branch with 2 weak but main stems. Despite my best efforts it looks nothing like the sale photo. Disappointing, sad to report not good value for money.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave your review. We have popped across an email to you as we absolutely want to put things right for you. Best wishes, Liane

Posted 2 years ago

“I picked Bloom & Wild as I have received flowers from you before & they were excellent. The ordering process was very straightforward & the choice of flowers amazing, including boxed or letterbox variety. I chose a letterbox variety, partly due to the weather being incredibly cold & the recipient being incapacitated. I paid for DPD to deliver, as there was two days of postal strikes due on the delivery days. The flowers were delivered on time by DPD, but I was both annoyed & very disappointed to see a photograph, of the delivery, showing them propped up outside the front door, just below the letterbox! This was certainly not the delivery service that I had expected or paid for!”

Helpful Report

Posted 2 years ago

Hi Helen, thank you for taking the time to leave your review. We are so sorry to hear the blooms weren't posted and left outside under the letterbox! We would love the chance to make this right so I have just popped you an email. Best wishes, Liane

Posted 2 years ago

“Very disappointed this time. I’ve sent and received many flowers from Bloom & Wild and always been delighted. On this occasion I could only afford a small bunch and was disappointed that one one the carnations was broken behind the flower head. In a larger bunch this wouldn’t have mattered so much but makes a difference in a small bunch.”

Helpful Report

Posted 2 years ago

Hello Pauline, thank you for your review. I am so sorry to hear that one of the Carnation stems have arrived broken, this is definitely disappointing to hear and certainly not what we would expect. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“I tired to order using my credit and the TV offer but can’t do both with same order . So yesterday I didn’t order . I gave up. So why have the credit and an offer ? Shame Mostly flowers letterbox ok tho my mum is horrified by the way they look on arrival and throws many away! Younger people wait and see they recover ! All flowers are super expensive to send considering how cheap to buy in a shop. But that’s just how it is . Your website doesn’t work on my iphone or iPad which is super annoying and frustrating . Works on my laptop fine”

Helpful Report

Posted 2 years ago

Hello Sula, thank you for your review. I am ever so sorry to hear that you are unable to view our website using your iPhone or iPad and had trouble placing your order using a discount code. So we are able to take a look into this, I have gone ahead and popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“Flowers were great but late arrival, obviously not your fault but due to Postal Strike. Maybe this should be stressed a bit more when ordering”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. I am so sorry to hear that the blooms arrived much later than expected, this is definitely disappointing to hear and not the delivery experience that we strive for. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 2 years ago

“I’ve used bloom and wild numerous times but have marked them down this time for continued issues with the website and trying to place this order on three separate occasions where the Customer Experience Team were unable to help even though I was directed to them for assistance.”

Helpful Report

Posted 2 years ago

Hi Rebecca, We're so sorry to hear that one website has given you a hard time for ordering lately - this is not what we want for our customers at all! If you have the opportunity, it would be great if you could send us screenshots at support@bloomandwild.com of the error you're getting so we can look into this for you. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“The actual flowers were lovely and my sister was very pleased with them. I have two things I was not happy with, one, is that the website did not let me leave a personalised message. The second thing is, I was asked on the screen to pay more for a guaranteed delivery that I could depend on. I agreed and paid more, only to find out that the flowers were not delivered and my sister had been waiting indoors all day for them. What was worse is that she was going to the hospital the next day, so when they were delivered she was not home to receive them properly.”

Helpful Report

Posted 2 years ago

Hello Martina, thank you for your review. I am so sorry to hear that you were unable to add a gift message to the bouquet, this is definitely unusual, I completely understand the disappointment that may have been caused here. I am also terribly sorry to hear that the blooms didn't arrive on the selected delivery date. I would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“Normally give B &W four stars but not been best experience this time unfortunately. Ordered three sparkle trees to send one each to my girls to arrive on 1st December. Two arrived as planned and girls thrilled. No sign of third so chased and was told they couldn't guarantee delivery on date because of postal strikes. As no strikes at the time I wasn't happy with this response obviously but was told it was in transit and should arrive next day - it didn't. The following day (3rd) I still heard nothing and the tracking still showed 'in transit' but apparently my daughter missed the attempted delivery ( I knew she wouldn't be in that day so would have never ordered for 3rd as I was actually seeing her and could have taken it myself! )Chased B & W who said they would arrange for new delivery on next available day - it's finally arrived today (5th). Disappointing as it was no longer the surprise I had hoped for.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review. I am so sorry to hear that your Starry Night Tree did not arrive on the expected delivery date. I completely understand the disappointment caused, especially as this gift was selected as a lovely surprise. I have popped you an email as we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 2 years ago

“Flowers were a day late late no communication from Bloom and Wild only from DPD who were unsure when the delivery would actually take place one communication stated that the package had been delivered at 0535 am not very happy. Flowers were ok when finally arrived”

Helpful Report

Posted 2 years ago

Hello John, thank you for your review. I am so sorry to hear that the blooms did not arrive on the selected delivery date, this is definitely disappointing and certainly not what we would expect from our premium courier service. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“Having used Bloom and Wild many times successfully before, this time it was disappointing Flowers arrived a day late after the birthday and they were not the ones I ordered and were drooping!”

Helpful Report

Posted 2 years ago

Good morning Sally, thank you for your review. Oh no, I am so sorry to see that the wrong bouquet has been received and in this poor condition, this is definitely disappointing to see and most certainly not the experience that we strive for. We would hate for you to have been left feeling disappointed by this experience and we absolutely want to help make things, right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“I suppose it’s not their fault but I paid extra for next day delivery for the flowers to arrive on my mums birthday and due to Royal Mail strike, they came two days later. I expected a flower delivery service to use a courier which is why I chose to send my mum a gift this way in the first place.”

Helpful Report

Posted 2 years ago

Good morning Chris, thank you for your review. I am so sorry to hear that the thoughtfully selected blooms for your Mum did not arrive on the expected delivery date. We would hate for you to have been left feeling disappointed by this delivery experience so I have popped you an email as we would love to make this right. Hope to hear from you soon, Grace

Posted 2 years ago

“Dont know if it's the post..but I ordered over a week ago for a bloom to be delivered last Saturday...not arrived”

Helpful Report

Posted 2 years ago

Good morning Helen, thank you for your review. I am so sorry to hear that the blooms have not yet arrived, this is definitely disappointing to hear and certainly not what we would expect. We absolutely want to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“I nominated Tuesday 22nd November for the date of delivery, they were then delivered on Wednesday, no one was at home even though they were supposed to be letterbox delivery, on rearranging delivery they will now be delivered on Saturday 26th. I hope that after spending nearly £30 on these flowers that they will still be good”

Helpful Report

Posted 2 years ago

Hi Linda, I'm so sorry to hear your flowers were not delivered through the letterbox on Wednesday. As we can't guarantee flowers will still be fresh on Saturday, could you please drop us an email at support@bloomandwild.com, quoting number 3499918 so we can put this right for you. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“Ordered some letter box flowers to say Thank you. Unfortunately, the post person did not post them (even though they would have fit through the letter box easily) or consider leaving with a neighbour as noted. Therefore the flowers had to be collected from the post office and were half dead! Disappointed, seeing as they are described as letter box flowers!”

Helpful Report

Posted 2 years ago

Hello Suzanne, thank you for your review. I am so sorry to hear that the blooms were returned to the delivery office, rather than posted through the letterbox or left with a neighbour - this is definitely disappointing to hear. We would hate for you to have been left feeling disappointing with this bouquet and delivery experience so I have popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“Flowers are beautiful. However they arrived the day after I requested (after purchasing I did notice a disclaimer to this effect). This meant that instead taking my flowers to a charity event I had to buy more from a store. As my cats eat everything inside these beautiful flowers are now hidden away in a bathroom.”

Helpful Report

Posted 2 years ago

Hello Margaret, thank you for your review. I am so sorry to hear that the blooms arrived a day later than expected, meaning that you were unable to take the blooms to the charity event. We want nothing but the very best for our customers, we would love the chance to make this right, so I have popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

Bloom & Wild is rated 4.9 based on 86,132 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.