Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,132 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 16th June 2025

5188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although flowers are fantastic they did not come on day I paid extra for”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review. I am so sorry to hear that the blooms did not arrive on the expected delivery date, I completely understand the disappointment that may have been caused by this delivery experience. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“The ordering service was quite easy but I noticed that there was no option to leave a telephone number for the receiver. If there was, I may have missed it. The flowers arrived at the address on the day but could not be delivered and the reason given was that the package did not fit in the letter box, I am not sure what happened but the receiver had to go to the Post Office to collect the parcel. My question is whether the receiver was contacted by telephone? The phone numbers (mine and the receiver) were added to the order via your Customer Service.”

Helpful Report

Posted 2 years ago

Good afternoon Frances, thank you for your review. I am so sorry to hear of this poor delivery experience, I understand the disappointment that may have been caused and this is definitely not what we want. We would love the chance to make this right so I have popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“I asked for the message inside the card to be altered via email as I could not access my account as I forgot the password. I had no response to my email and the messsge was not altered”

Helpful Report

Posted 2 years ago

Hi Florrie, Thank you for your review although I am so sorry to hear that we didn't receive your email and therefore couldn't action your request... I have checked and couldn't find anything in our inbox, which I'm so sorry about. Feel free to email us at hello@bloomandwild.com if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“The ordering and delivery were fantastic , slightly disappointed in the flowers”

Helpful Report

Posted 2 years ago

Good morning Fiona, thank you for your review. I am so sorry to hear of the disappointment caused by this bouquet, we want nothing but the very best for our customers so we would hate for you to be left feeling this way. I have popped you an email as we would love the chance to make this right and look into this right away. Hope to hear from you soon, Grace

Posted 2 years ago

“I really like the flowers but my recent delivery was a day late with no explanation. The implication in the email was that they weren't able to deliver but the recipient was in all day and lives in a numbered terraced house so it's not possible that was the issue. I understand delivery delays happen but it's not fair to suggest it's the customer's fault and not to admit it's just a delay”

Helpful Report

Posted 2 years ago

Hello Jen, Thank you so much for taking the time to share your recent experience with us, although I am so sorry to hear about this delivery delay. It can sometimes happen that parcels sent with our free delivery option require an extra day to arrive, and we are so sorry if the wording in our communication implied it was down to the recipient. I have gone ahead and added a credit note on your account in case you want to pick our guaranteed delivery service next time. I do hope the flowers were greatly appreciated regardless, but please don't hesitate to contact our Customer Delight Team if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“My friend said that the flowers looked sad when she unpacked them but had started to perk up the following day I tried to explain that that was normal and that they would last a long time Hopefully they will as any I have had from you have lasted a week or more”

Helpful Report

Posted 2 years ago

Hi Jill, We're sorry to hear that your friend's first impression of the flowers was not good as indeed they can look a bit thirsty on arrival but should definitely perf up within a couple of days and give a least a week of delight! :) Don't hesitate to get in touch at hello@bloomandwild.com if we can help with anything. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“I've sent some lovely flowers from bloom and wild however sadly they are inconsistent. Sometimes gorgeous and sometimes half dead flowers aren't really what I want to send. Such a shame. A particularly bad bunch was resent and was still very poor quality I was given a credit and chose something else and when they arrived some of the flowers had been swapped out so didn't look like the picture. I couldn't be bothered to say anything as at least they were ok. I understand these are fresh but what's the point in choosing if the end product isn't what I ordered. When sending flowers I'm finding it embarrassing to ask 'are they nice and fresh?' and have friends say the thought was there rather than that they were gorgeous especially when I haven't picked the cheapest!”

Helpful Report

Posted 2 years ago

Hi Sue, Thank you so much for taking the time to share your recent experiences with us, although I am so sorry to hear about your disappointment. We work hard on making sure every single bouquet is an absolute delight for the recipient, so I am so sorry if this has not been the case lately. Please don't hesitate to send us an email on support@bloomandwild.com, quoting number 3485815, so we can put things right for you. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“The products are brilliant, ordering is so difficult I had to get help from my daughter, I tried on line and couldn't get through,so I phoned and couldn't get the order, the person on the phone said it wasn't available. My daughter managed to order and the young lady who received my gift was delighted with it.”

Helpful Report

Posted 2 years ago

Dear Sandra, Thank you so much for taking the time to share your recent ordering experience, although I am so sorry to hear that you've had difficulties with our website. I'm glad your daughter managed to assist and that the flowers have been greatly appreciated. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“No problems ordering and there was a really lovely selection of flowers However I ordered letterbox flowers which weren't delivered by the via letterbox. Recipient had to collect herself the following day which wasn't satisfactory in this instance.”

Helpful Report

Posted 2 years ago

Good morning Jackie, thank you for your review. I am so sorry to hear that the letterbox blooms were returned to the delivery office, this is definitely disappointing to hear. We would hate for you to have been left feeling disappointed and we would love the chance to make this right so I have popped you an email. Hope to hear from you soon, Grace

Posted 2 years ago

“I Sent a plant to my bereaved sister in law.. it arrived very damaged which was very disappointing however she contacted the company before I was made aware of this and she was sent a replacement. I was glad to hear that but sad that she had to make a complaint in the first place at such a difficult time. I have been impressed with Bloom and Wild in the past and hope this is a one off.”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review. I am so sorry to hear that the very thoughtfully selected plant for your sister-in-law arrived damaged, this is definitely disappointing to hear and certainly not what we would expect. We want nothing but the very best for our customers, so we would hate for you to have been left feeling disappointed by this experience. If you could please pop us an email on support@bloomandwild.com, we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 2 years ago

“Sadly their DPD Courier decided to leave the flowers at the local Co-op Store, rather than deliver them to the receipients actual address. I had to ring the store and ask if someone would kindly take them to the address, as the receipient was self isolating due to COVID. When the flowers finally arrived at their true destination the box was damaged and the flowers in a poor state. I'm yet to hear from BLOOM and WILD. This was my first order with them”

Helpful Report

Posted 2 years ago

Hello Judith, We are so sorry to hear that DPD didn't manage to deliver at the address this time around, this is indeed very disappointing to read. We really hope that the replacement bouquet made it ok this time and is greatly enjoyed. Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“Website was easy to use and flowers were delivered promptly. However flowers bore no resemblance to the arrangement ordered and appeared to contain a lot of greenery.”

Helpful Report

Posted 2 years ago

Hello Clare, Thank you for your review, however I'm so sorry to hear you were disappointed with the blooms on arrival. I've just contacted you directly and I do hope we can help make this right. Kind regards, Claire at Bloom & Wild.

Posted 2 years ago

“The flowers were delivered a day later than expected and although I understand it’s not a guarantee date the flowers certainly didn’t look great. They were easy to order with plenty of choice so no issue with any of the processes. I was disappointed for my friend who were they sent as a gift as her husband is critically in hospital.”

Helpful Report

Posted 2 years ago

Hello Lesley, I'm so sorry to hear that the flowers arrived with quality issues after time in transit. I've just contacted you directly by email, and I do hope we can help resolve this for you. Kate at Bloom and Wild.

Posted 2 years ago

“I made two orders , one was for my mother in law and perfect thankfully 😉, the other was for a friends birthday , the flowers were just left on the doorstep when I chatted to someone on the chat bit online there were not very helpful , just said they’ve been delivered and to call the person and see (not any good as a suprise for birthday) so I just had to hope they were there when they got back.”

Helpful Report

Posted 2 years ago

Hello Alan, I'm so sorry to hear about this experience with our customer service team and delivery. I've just contacted you directly and I do hope we can help make this right. Kate at Bloom & Wild.

Posted 2 years ago

“Disappointed that you are saying orders are delivered on time, when both my last two orders weren't delivered by royal mail till t following day, missing t occasion by a day.”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review. I am so sorry to hear that the blooms didn't arrive on the expected delivery date. I completely understand the disappointment caused, especially as this meant the blooms missed the special occasions. I have popped you an email as we would love the chance to make this right for you. Hope to hear from you soon, Grace

Posted 2 years ago

“Delivery was fine, on time as expected....BUT, the posie took the parcel back to the depot as he couldn't get the box through the letterbox. That surprised me ad we have just replaced our front door with a composite door. I tried it the next day when they redelivered and he was right, it wouldn't go through. Road mail did say he should have left it by the bins or somewhere as it was flowers.. other than that fine...”

Helpful Report

Posted 2 years ago

Good morning Noel, thank you so much for your review. I am so sorry to hear that the blooms were returned to the delivery office, especially when they could have been posted through the letterbox! I have popped you an email as we would love to make up for this poor delivery experience. Hope to hear from you soon, Grace

Posted 2 years ago

“Happy with the process of ordering on the website and the prices were competitive. Disappointed with some of the greenery when the flowers arrived as they were wilted and broken - see photo. This arrangement was for a 70th birthday.”

Helpful Report

Posted 2 years ago

Good morning Julie, thank you for your review. I am so sorry to hear of the disappointment caused by this very thoughtfully selected bouquet to celebrate a 70th Birthday. I have just popped you an email as we would love the chance to make this right for both you and the recipient. Hope to hear from you soon, Grace

Posted 2 years ago

“They arrived before the stated date which was great but the flowers themselves were not that great. The roses were brown on the outsides and where not very nice to look at. There was two broken stems which were thrown out. the droopy ones did buck up”

Helpful Report

Posted 2 years ago

Good morning Glenda, thank you so much for your review. I am so sorry to hear that some of the stems arrived broken and flowers didn't bloom beautifully as we would've expected, this is definitely disappointing to hear. I have just popped you an email as we would love the chance to make this right for you. Hope to hear from you soon, Grace

Posted 2 years ago

“Great range, varied prices. Ordering was very easy. The flowers were delivered late in the day and although boxed beautifully, once out the box and in the vase looked withered and not the best gift to open on your birthday. After 3 days started to look more alive but sadly didn’t represent the picture from which I chose my order.”

Helpful Report

Posted 2 years ago

Hi Keira, thank you for taking the time to leave a review. I'm so sorry to hear that your blooms did not live up to expectations, especially as they were a gift for your birthday. Please can you pop us an e-mail to support@bloomandwild.com with the reference 3431522 so we can make this right? Our apologies again

Posted 2 years ago

“Great service, lovely choice of flowers and straight forward website that makes it easy to order. I like the tracking system too. What lets it down was the “proof of delivery” which was a picture of a door and someone’s shoe. If the picture had included the flowers actually being delivered I would have given 5 stars.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Jenni and so sorry that the proof of delivery was not clearer this time around! Kind regards, Florie from Bloom & Wild

Posted 2 years ago

Bloom & Wild is rated 4.9 based on 86,132 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.