Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,354 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 21st September 2025

5226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Royal Mail disregarded my instructions. I said if flowers couldn’t be posted/ delivered then to leave them with neighbour. They ignored this and left them in an outside porch. I have no idea if they were received as the recipient is ill.”

Helpful Report

Posted 1 year ago

Hi there Gareth, Thank you for taking the time to leave your review though I am ever so sorry to hear that your delivery instructions were not followed and you are left unsure if your gift has been received, especially given your recipient is unwell. This is not at all what we'd expect, alongside reporting this to our operations team we'd love to help make sure you have reassurance and that things are put right here, I've popped you across an email. Hope to hear back from you soon, Lai 🌻️

Posted 1 year ago

“The flowers are really nice. However they did not arrive at first even though Royal Mail said they had arrived. So I had the stress of having to email the company to make sure they were still going to send some, with the embarrassment of asking my recipient if they received anything, which removes the nice element of surprise. Then she received two bunches.”

Helpful Report

Posted 1 year ago

Hi there Yasmin, Thank you for taking the time to leave your review though I'm ever so sorry to hear about your delivery experience and that the element of surprise was lost here! We can absolutely understand why this would leave you feeling disappointed and we'd love to chat further to ensure we've put this right for you the best we can - I've popped you over an email. All our best, Lai 🌻️

Posted 1 year ago

“THE ORDERING PROCESS WAS EASY. HOWEVER, MY FRIEND WHO RECEIVED THE LETTER BOX FLOWERS REPORTED THAT SHE WAS INITIALLY DISAPPOINTED WHEN SHE OPENED THE BOX AND LOOKED AT HER FLOWERS BECAUSE THEY LOOKED A BIT TIRED. SHE SPENT SOME TIME RESUSCITATING THEM AND THEY LOOKED OKAY AND LASTED A FEW DAYS AFTER THAT.”

Helpful Report

Posted 1 year ago

Hello Vivienne, We're so sorry to hear the initial impressions of the flowers were not great. We do send them in buds and without water, meaning they may need 24 to 48 hours to revive after they've had a trim and a drink. I'm glad to hear the flowers perked up nicely but if there is anything else we can do to help, please don't hesitate to contact us at support@bloomandwild.com, quoting number 3917562. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Order was 2 days late and flowers in poor condition, have used this company previously and always been pleased.”

Helpful Report

Posted 1 year ago

Hi there Jayne - thank you for leaving us a review. I am so sorry that your flowers arrived 2 days late - I have emailed you directly so we can do our best to fully rectify this for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

“The delivery was delayed by a further day, so the flowers didn't arrive until the day after the event was planned. Also, I thought that although the flowers were beautiful, they were very expensive for the size of the bouquet received.”

Helpful Report

Posted 1 year ago

Hello Matt, Thank you for taking the time to share your recent experience with us, although we are so sorry to hear your disappointment. Could you please send us a few pictures of the bouquet at support@bloomandwild.com, quoting number 3905780, so we can take a look and help you best? Kind regards, Florie from Bloom & Wild

Posted 1 year ago

“I wasn’t part of the 94% of customers that had their orders delivered the next day even though i had placed my order well before cut off time for next day delivery. Was unable to track the delivery also. And did not get any notification once the flowers were delivered. Probably won’t iuse again, although the flowers were lovely I am told .”

Helpful Report

Posted 1 year ago

Hi Ruby, We're so sorry to hear that your flowers arrived a day late on this occasion. While really reliable Royal Mail can indeed sometimes take a bit longer to deliver our flowers, which is why we also have a guaranteed service via DPD, for important dates. I have gone ahead and added a credit note to your Bloom & Wild account to apologise for this experience but don't hesitate to get back to us at support@bloomandwild.com, quoting number 3898396, if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“The flowers are lovely but they are expensive compared to other websites.”

Helpful Report

Posted 2 years ago

“Very nice assortment of blooms and bouquets and I like that some come with gifts too. The receiver of the bouquet I chose was very pleased, especially when the flowers came into full bloom However, I only gave 3 stars because I also bought a cake, which was very expensive for a small cake. I was lucky enough to be offered a piece of this cake from the recipient, and I was frankly disappointed. Yes, it was nice but it wasn't special and nowhere near worth £21.00. I have bought better tasting cakes from high street shops and supermarkets to be honest.”

Helpful Report

Posted 2 years ago

Hello Julie, Thank you for taking the time to share your valuable feedback on your recent experience with us, although I am so sorry to hear your disappointment on this occasion. We take your comment on board about our lemon drizzle cakes and I have added some credit on your Bloom & Wild account to thank you for your loyalty. Kind regards, Florie from Bloom & Wild

Posted 2 years ago

“I recently arranged flowers for a co-worker to express our team`s sympathy and the flowers arrived 2 days late and he received not 1 but 2 of the same bouquets.”

Helpful Report

Posted 2 years ago

Hi Dora, We are so sorry to hear that your colleague's initial flowers arrived late and at the same time as the replacement we sent out, just to make sure at least something would be delivered. If there is anything else we can do to put this right, please don't hesitate to get back in touch with us at support@bloomandwild.com, quoting number 3881621. Kind regards, Florie from Bloom & Wild

Posted 2 years ago

“Flowers are usually amazing and great value for money. Unfortunately, I opted for free delivery, it has always been reliable in the past. On this occasion, the flowers got stuck in a depot for 4 days and arrived dead! Not really the companys fault, but just to make other customers aware, it's probably better to opt to pay for delivery.”

Helpful Report

Posted 2 years ago

Hello Jan, Thank you for taking the time to share your recent experience with us, although I am very sorry to hear that Royal Mail has let you down on this occasion. They are usually very reliable (94% changes to arrive on time) so I'm so sorry this has not been the case on this occasion. I can see my team has issued a refund and I hope you can enjoy the credit note as well soon :) Kind regards, Florie at Bloom & Wild

Posted 2 years ago

“There was no card enclosed so the recipient didn’t know who had sent the flowers on an important anniversary”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your review though I am ever so sorry to hear your card was missing from your blooms! We absolutely understand how important that special personal touch of a message is, especially when the blooms are being sent for occasions such as important anniversaries alongside your recipient's knowing who sent the thoughtful gesture too. We've reached out to you via email as we'd love to put this right. All our best, Lai

Posted 2 years ago

“Easy ordering experience and flowers delivered on time. However the sunflowers never opened and lasted less than 5 days. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Michelle! Thank you so much for your review and for bringing this to our attention. We're so incredibly sorry to hear your sunflowers never bloomed and did not last as long as expected. Of course, this is definitely not up to our usual high standards, or the experience we want for our wonderful customers, and we'd really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“I assume the flowers were beautiful but the recipient never recieved them. I had placed an old address down and tried to change it a least 24 hrs before and I was told I couldn't. Even though the address was around the corner. I was a little gutted as I've bought so much from bloom and wild. I don't normally have any issue. I have recieved 50% off my next order but that doesn't help as I've already spent £34 on flowers that weren't benefitted from.”

Helpful Report

Posted 2 years ago

Hi there Sian - thank you so much for leaving a review. I am so sorry about the disappointing time you've had so far! I wanted to let you know that I've emailed you directly so we can fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 2 years ago

“I’d give 2 stars for the quality of my initial bouquet, as it was very disappointing and looked a mess to be honest. The flowers were yellowing, extremely droopy & past their best. However I’d give 4 stars for the customer service in resolving this matter to an amicable solution. Slightly time-consuming to put in the initial complaint online, as initial response was to give the flowers a couple of days to perk up. So had to write out the problems and upload photos twice. Redelivery of an alternate bouquet a few days later and a small credit towards another order. So averaged out at 3 stars.”

Helpful Report

Posted 2 years ago

Hi Michelle. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear the original bouquet wasn't looking its best and understand this must have been really disappointing. Of course, this definitely isn't up to our usual high standards, or the condition we want our beautiful blooms to be in. We'd really love to make it up to you fully and have since popped you over another email in the hopes of putting things right. We look forward to hearing back soon! All the best, Erin at Bloom & Wild.

Posted 2 years ago

“Ordering was easy, I used as the recipient wasn't local to me, I was disappointed as I wanted the flowers to be a pleasant surprise for a good deed but I had to prompt the recipient to look for the bouquet otherwise they wouldn't have realised I had sent them”

Helpful Report

Posted 2 years ago

Hi there Yvonne - thank you so much for leaving us a review. I am so sorry that your delivery didn't go as planned - I wanted to let you know that I've emailed you directly so we can do our very best to fully rectify it for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 2 years ago

“Was a bit disappointed with the flowers I received as a gift. It was a bunch of gladioli and at least 3 stems did not open. They were quite bashed about when they arrived but that is down to the carrier. They only lasted a week. I have sent flowers and the ordering process is easy online.”

Helpful Report

Posted 2 years ago

Hi Jacqueline. Thank you so much for leaving a review and letting us know. We're so incredibly sorry to hear some of the gladioli failed to bloom and understand this must have been so deeply disappointing, especially as the flowers were such a kind and heartfelt gift. Of course, this is definitely not up to our usual high standards, or the condition we want our blooms to be in, and we'd really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“The flowers were lovely with the exception of the large roses; petals had shrivelled and turned brown.”

Helpful Report

Posted 2 years ago

“Easy to order, good delivery time, but very under whelmed with The flowers, looked a damn sight better on web site. Didn't get me any brownie points with the wife !!!!!”

Helpful Report

Posted 2 years ago

Hi Robert. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear you and your wife were disappointed with the blooms and understand this must have been really upsetting, especially as they were such a thoughtful and heartfelt gift! Of course, this is definitely not what we want for our wonderful customers and we'd really love to make it up to you both. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“Flowers were a bit battered & flower food was placed at wet stems in box so had disintegrated.”

Helpful Report

Posted 2 years ago

Hi there Beth - thank you so much for taking the time to leave us a review. I am so sorry that your box arrived damaged, and the flower food was in such a poor state. I have emailed you directly in the hope that we can fully rectify this for you! I look forward to hearing from you, warmest regards, David

Posted 2 years ago

“I can't comment on how the flowers are, but I can comment on the ordering process, which took 2 of us over an hour each to try and order. The 1st time we spent ages putting together an order for 2 of our colleagues that are unwell. The money was taken from the account but received no order confirmation. We then contacted you, who had said that the order hadn't gone through. We then had to wait for a refund before we could then order again. The 2nd time we then spent ages putting it altogether, but the ordering process is 'clunky' and long winded. We had enough money to buy each colleague some flowers and a gift. However, you can't add to a 'basket' and have to 'send' but there are only 3 gifts that you recommend and none of them were what we wanted. So we had to order 1 bunch of flowers, complete delivery details etc. Then we had to go to the gifts, find one, complete delivery details etc. Then order another bunch of flowers, complete details, then go to gifts, and complete details. The best way would be to add your chosen flowers and gift to a basket and then complete details. We would have only had to do this twice instead of 4 times. I then ordered another bunch of flowers for someone who had just had a recent bereavement, so I then did it 5 times (unfortunately, the bereaved person went away so her flowers are just sitting on the porch, but that was my fault for not checking first). So I can't comment as to whether there was any damage to the parcels.”

Helpful Report

Posted 2 years ago

Hi Zoe. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear you had such difficulty ordering and understand this must have been extremely frustrating. Of course, this is definitely not the experience we want for our wonderful customers and we'd really love to make it up to you. We'd also hate for your friend to be without their blooms, especially as they're struggling with the loss of a loved one. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

Bloom & Wild is rated 4.9 based on 87,354 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.