Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,127 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 15th June 2025

5190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers that I received for my birthday arrived in very poor shape. They were dry, twisted and shrivelled. When I called B&W these were immediately replaced with an apology. Why were these even despatched in the first place?”

Helpful Report

Posted 1 year ago

Hi there - thank you so much for taking the time to leave us a review. I am so sorry that such poor blooms were sent out initially! I have emailed you directly so we can hopefully get to the bottom of how this has happened. I look forward to hearing from you! Warmest regards, David

Posted 1 year ago

“I’ve used Bloom & Wild a few times and have always been impressed with quality. But this last delivery did not meet my expectations for a £40 bouquet.”

Helpful Report

Posted 1 year ago

Hi there Sarah - thank you for taking the time to leave us a review. I am so sorry your bouquet was so disappointing. I just wanted to let you know that I've emailed you directly in an effort to fully rectify this for you - I look forward to hearing from you! Warmest regards, David at Bloom & Wild

Posted 1 year ago

“Flowers were late, needed some tlc so bring them back.”

Helpful Report

Posted 1 year ago

Hi there - thank you so much for your review. I'm so sorry your flowers were late. I just wanted to let you know that I've emailed you directly in an effort to fully rectify this for you - I look forward to hearing from you! Warmest regards, David at Bloom & Wild

Posted 1 year ago

“I've had better flowers delivered, very little flowers for the £30 price paid.”

Helpful Report

Posted 1 year ago

Hi Paul. Thank you so much for your review and for sharing your feedback with us. We're so incredibly sorry to hear you were disappointed with your blooms and the amount of stems included. Of course, we only ever want to spread pure joy and delight with utterly amazing arrangements and never want our lovely customers to be left feeling so let down. We'd really like to make it up to you and have since popped you over an email in the hopes of putting things right. We look forward to hearing back soon! All the best, Erin at Bloom & Wild.

Posted 1 year ago

“Service was good, but poor product. The flowers have started to turn brown after 3 days.”

Helpful Report

Posted 1 year ago

Hello Simon, Thank you for your review. I am so sorry to hear that the blooms haven't lasted as we would've expected. I completely understand the disappointment caused, this is most definitely not the quality that we would expect or ever strive for. Thank you for giving us the opportunity to make this right, we hope that the replacement blooms are perfect and enjoyed on arrival. Best wishes, Sophie

Posted 1 year ago

“They were a day late and the message was confusing (to me). It seemed to suggest that the recipient should go and get them herself from the depot. Given she has just had a terrible death in the family, this wasn't appropriate. It worked itself out and the delivery was made the following day.”

Helpful Report

Posted 1 year ago

“Having opened and arranged the peonies, 5 have opened beautifully & 1 has died in its sleep and not opened.”

Helpful Report

Posted 1 year ago

Hi David. Thank you so much for your review and for bringing this to our attention. We're so incredibly sorry to hear that one of your peonies didn't perk up as expected and understand this must have been so deeply disappointing. Of course, this is definitely not up to our usual high standards and we'd really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 1 year ago

“The ordering process is good . I’ve ordered before and been very happy with the flowers . This time however the flowers looked very sad on arrival ( I know they usually perk up fairly quickly ) The roses drooped and never recovered this time”

Helpful Report

Posted 1 year ago

Good morning Fiona, thank you for your review. I am so sorry to see that the roses have not perked up and bloomed beautifully as we would've expected. I have reported your feedback to our Flower Studio as this is so disappointing to see. We want nothing but the very best for our customers, so I have just popped you an email so we can make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“Whilst the flowers once happily received were beautiful if a little wilted I was disappointed that the carrier - Royal Mail didn't manage to deliver until the 3rd day. On the day chosen for delivery the link on Bloom & Wild's email stated the flowers had been successfully delivered; they had not however we assumed that they must have been left with a neighbour. The recipient was home all day on the 2nd day, the link then stated nobody was home; she finally received them on day 3, telling me after an hour or two in water they revived themselves. I have never had an issue before but this soured my experience.”

Helpful Report

Posted 2 years ago

Morning Nicky, Thank you for taking the time to leave your review, I'm so sorry to hear about your delivery experience here. I really hope once the blooms revived they brought lots of delight as intended though we'd definitely not expect this type of delay, We will be sure to investigate this further. In the meantime, we've emailed you directly about this and really hope we can leave you feeling delighted. All our best, Lai 🌻️

Posted 2 years ago

“Used this company before & been delighted on my latest purchase I wasn’t impressed, paid more than usual even with the reduction my flower’s leaves had seen better days & the overall flowers weren’t as good as they have been so much so I won’t use again”

Helpful Report

Posted 2 years ago

Morning Helen, Thank you so much for taking the time to leave your review. I'm so sorry to hear about your most recent experience not living up to expectations - this is not at all what we want! We have popped you over an email directly to hopefully bring back that delight you're used too. Hopefully speak soon, Lai 🌻️

Posted 2 years ago

“Having ordered several times before, I unfortunately won't be ordering again. The last two orders were sadly sub par. The latest, this week, arrived on time, well packaged as usual, but the flowers just not up to standard. 5 days until the flowers have started to blossom but only half blooming and half dying at the same time. The accompanying leaves remained wilted from opening the box. Sadly the last order was of similar standard also, but knowing that my previous orders were wonderful I ordered again. The recipient of both orders has actually specifically asked me not to order from B&W again.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for taking the time to leave your review. I am ever so sorry to hear about how your experience has changed and the quality of your last couple of blooms - this is not at all what we'd want or expect. I've popped you over an email directly so we can investigate this further and I really hope we can leave you feeling a lot more delighted. Hopefully speak soon, Lai 🌻

Posted 2 years ago

“the flowers are holding up pretty well; I used another service 2 years ago and I was a bit disappointed about the range of flowers in the bouquet. they are very standard: sunflower, rose, carnation, some yellow I don't know the name of and a lot of green filling branches. maybe I should have chosen another bouquet. will check the variety on the website again. delivery was on on time.”

Helpful Report

Posted 2 years ago

Hi Nicole. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear you've been disappointed with our range of beautiful blooms. Of course, this is definitely not what we want! We want to continually delight our customers with a wide variety of exciting and stunning bouquets and will absolutely be raising your feedback with our Flower Studio so we can make sure our range is the very best it can be! We truly hope this helps and you're able to find the most perfect bouquet to enjoy next time! All the best, Erin at Bloom & Wild.

Posted 2 years ago

“The dried flowers look very poor quality for the price I paud”

Helpful Report

Posted 2 years ago

Hi Kim! Thank you so much for taking the time to leave a review and let us know your blooms aren't looking their best. We're so incredibly sorry about this! Of course, we always want each and every order to be utterly perfect and would really love to help put things right for you. We've since sent you an email so we're able to get the matter happily resolved for you and hope to hear back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“The flowers looked beautiful on the website . But they were delivered a day late . If it is meant for a special occasion then that would be of no use. And looked a bit dull and lack lustre when they arrived . Hope the service improves”

Helpful Report

Posted 2 years ago

Hi Kavitha. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear your blooms arrived later than anticipated and in less-than-perfect condition. Of course, we want each and every order to be the very best, and most beautiful, and would really love to make it up to you. We've since sent you an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“Disappointing delivery service - flowers were ordered in good time Wednesday early afternoon with 95% guarantee they would be delivered the following day - when I went to track on royal mail they had been received early hours of the Thursday morning in Manchester but were not delivered until late Friday afternoon Not sure I will use Blooma dn Wild again”

Helpful Report

Posted 2 years ago

Hi there - thank you so much for leaving us a review. I am so sorry your flowers were delivered late - I have emailed you directly so we can sort this out and fully rectify it for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 2 years ago

“The flowers were left outside my friend’s house After a very warm rest on her doorstep (her words) she took them in and they did revive. I thought I said that if no one in, leave with a neighbour. Not sure really”

Helpful Report

Posted 2 years ago

Hi Gill. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear your blooms were just left out on the doorstep and understand this must have been really disappointing, especially as you added specific delivery instructions for them to be left with a neighbour if no one was home. Of course, we'd love to make up and have popped you over an email in the hopes of putting things right. We look forward to hearing back soon! All the best, Erin at Bloom & Wild.

Posted 2 years ago

“Ordering and delivery was sound. However, the person I sent the flowers to said they weren’t great quality.”

Helpful Report

Posted 2 years ago

Hi there! Thank you so much for your review and for bringing this to our attention. We're so deeply sorry to hear your blooms weren't in the best condition and understand this must be so incredibly disappointing, especially as they were such a kind and heartfelt gift. Of course, this definitely isn't right, or up to our usual high standards, and we'd love to make it up to you both. We've since popped you over an email in the hopes of putting things right and look forward to hearing from you soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“Ordering was very easy but when the bloom’s arrived was very disappointing they where half dead I put a call into customer service and the lady helped to resolve the problem…”

Helpful Report

Posted 2 years ago

Hello Victor, thank you for your review. I am so sorry to hear of the disappointment caused by this bouquet. Due to the nature of our blooms and the way they're packaged, they can appear a little 'sleepy' on arrival. Alstroemeria in particular can appear a little droopy at first, however they should rehydrate and perk up after a trim and allowing them 24 hours to rehydrate from their journey, I am truly so sorry if this was not the case on this occasion. I am so delighted to hear that the team have made this right for you, I hope that the replacement blooms are perfect! If there is anything that we can assist with, please don't hesitate to reach out. Grace at Bloom & Wild.

Posted 2 years ago

“Not delivered on the correct day which is a rush you take and I got a £5 credit…..however maybe consider using a different courier instead of Royal Mail. A relative ordered flowers from here the same day as me and they were delivered a day later than mine, again credit and a full refund, but both our flowers had been in transit for two/three days and looked awful when they arrived with the birthday girl. I’ve revisited flowers from here before and they’ve been fab but maybe a logistical review to improve the service?”

Helpful Report

Posted 2 years ago

Hi there, thank you so much for taking the time to leave a review and share your feedback with us. We're so sorry to hear your order arrived later than anticipated and wasn't looking as lovely as you'd hoped! This is definitely not what we want and we'd really like to make it up to you. We've since sent you an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

“I ordered the 'Elisa' flowers for my Auntie's birthday on Sunday. I ordered them to arrive on Saturday which they did. The flowers have still not all come out (today is Wednesday) and when I spoke to my Auntie today she said the stocks were floppy and have never come out. Today they are worse with no flowers still, and looking even more droopy. I am very disappointed with this because she did everything she was instructed to do with them. I don't think this is very good and will probably never order from this company again.”

Helpful Report

Posted 2 years ago

Hi Ruth! Thank you so much for your review and for bringing this to our attention. We're so incredibly sorry to hear your flowers never bloomed and understand this must have been extremely disappointing, especially as they were a Birthday gift for your aunt! Of course, this is definitely not up to our usual high standards and we'd really love to make it up to you both. We've popped you over an email to put things right and hope to hear back soon. All the best, Erin at Bloom & Wild.

Posted 2 years ago

Bloom & Wild is rated 4.9 based on 86,127 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.