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Bloom & Wild Reviews

4.9 Rating 82,295 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,295 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 21st May 2024

Bloom & Wild 5 star review on 21st May 2024

Bloom & Wild 5 star review on 21st May 2024

Bloom & Wild 5 star review on 21st May 2024

Bloom & Wild 5 star review on 21st May 2024

Bloom & Wild 5 star review on 16th May 2024

Bloom & Wild 5 star review on 16th May 2024

4998

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual flowers were lovely and my sister was very pleased with them. I have two things I was not happy with, one, is that the website did not let me leave a personalised message. The second thing is, I was asked on the screen to pay more for a guaranteed delivery that I could depend on. I agreed and paid more, only to find out that the flowers were not delivered and my sister had been waiting indoors all day for them. What was worse is that she was going to the hospital the next day, so when they were delivered she was not home to receive them properly.”

Posted 1 year ago

Hello Martina, thank you for your review. I am so sorry to hear that you were unable to add a gift message to the bouquet, this is definitely unusual, I completely understand the disappointment that may have been caused here. I am also terribly sorry to hear that the blooms didn't arrive on the selected delivery date. I would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“Normally give B &W four stars but not been best experience this time unfortunately. Ordered three sparkle trees to send one each to my girls to arrive on 1st December. Two arrived as planned and girls thrilled. No sign of third so chased and was told they couldn't guarantee delivery on date because of postal strikes. As no strikes at the time I wasn't happy with this response obviously but was told it was in transit and should arrive next day - it didn't. The following day (3rd) I still heard nothing and the tracking still showed 'in transit' but apparently my daughter missed the attempted delivery ( I knew she wouldn't be in that day so would have never ordered for 3rd as I was actually seeing her and could have taken it myself! )Chased B & W who said they would arrange for new delivery on next available day - it's finally arrived today (5th). Disappointing as it was no longer the surprise I had hoped for.”

Posted 1 year ago

Hi there, thank you for your review. I am so sorry to hear that your Starry Night Tree did not arrive on the expected delivery date. I completely understand the disappointment caused, especially as this gift was selected as a lovely surprise. I have popped you an email as we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Flowers were a day late late no communication from Bloom and Wild only from DPD who were unsure when the delivery would actually take place one communication stated that the package had been delivered at 0535 am not very happy. Flowers were ok when finally arrived”

Posted 1 year ago

Hello John, thank you for your review. I am so sorry to hear that the blooms did not arrive on the selected delivery date, this is definitely disappointing and certainly not what we would expect from our premium courier service. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“Having used Bloom and Wild many times successfully before, this time it was disappointing Flowers arrived a day late after the birthday and they were not the ones I ordered and were drooping!”

Posted 1 year ago

Good morning Sally, thank you for your review. Oh no, I am so sorry to see that the wrong bouquet has been received and in this poor condition, this is definitely disappointing to see and most certainly not the experience that we strive for. We would hate for you to have been left feeling disappointed by this experience and we absolutely want to help make things, right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“I suppose it’s not their fault but I paid extra for next day delivery for the flowers to arrive on my mums birthday and due to Royal Mail strike, they came two days later. I expected a flower delivery service to use a courier which is why I chose to send my mum a gift this way in the first place.”

Posted 1 year ago

Good morning Chris, thank you for your review. I am so sorry to hear that the thoughtfully selected blooms for your Mum did not arrive on the expected delivery date. We would hate for you to have been left feeling disappointed by this delivery experience so I have popped you an email as we would love to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Dont know if it's the post..but I ordered over a week ago for a bloom to be delivered last Saturday...not arrived”

Posted 1 year ago

Good morning Helen, thank you for your review. I am so sorry to hear that the blooms have not yet arrived, this is definitely disappointing to hear and certainly not what we would expect. We absolutely want to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“I nominated Tuesday 22nd November for the date of delivery, they were then delivered on Wednesday, no one was at home even though they were supposed to be letterbox delivery, on rearranging delivery they will now be delivered on Saturday 26th. I hope that after spending nearly £30 on these flowers that they will still be good”

Posted 1 year ago

Hi Linda, I'm so sorry to hear your flowers were not delivered through the letterbox on Wednesday. As we can't guarantee flowers will still be fresh on Saturday, could you please drop us an email at support@bloomandwild.com, quoting number 3499918 so we can put this right for you. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Ordered some letter box flowers to say Thank you. Unfortunately, the post person did not post them (even though they would have fit through the letter box easily) or consider leaving with a neighbour as noted. Therefore the flowers had to be collected from the post office and were half dead! Disappointed, seeing as they are described as letter box flowers!”

Posted 1 year ago

Hello Suzanne, thank you for your review. I am so sorry to hear that the blooms were returned to the delivery office, rather than posted through the letterbox or left with a neighbour - this is definitely disappointing to hear. We would hate for you to have been left feeling disappointing with this bouquet and delivery experience so I have popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“Flowers are beautiful. However they arrived the day after I requested (after purchasing I did notice a disclaimer to this effect). This meant that instead taking my flowers to a charity event I had to buy more from a store. As my cats eat everything inside these beautiful flowers are now hidden away in a bathroom.”

Posted 1 year ago

Hello Margaret, thank you for your review. I am so sorry to hear that the blooms arrived a day later than expected, meaning that you were unable to take the blooms to the charity event. We want nothing but the very best for our customers, we would love the chance to make this right, so I have popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“Although flowers are fantastic they did not come on day I paid extra for”

Posted 1 year ago

Hi there, thank you for your review. I am so sorry to hear that the blooms did not arrive on the expected delivery date, I completely understand the disappointment that may have been caused by this delivery experience. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“The ordering service was quite easy but I noticed that there was no option to leave a telephone number for the receiver. If there was, I may have missed it. The flowers arrived at the address on the day but could not be delivered and the reason given was that the package did not fit in the letter box, I am not sure what happened but the receiver had to go to the Post Office to collect the parcel. My question is whether the receiver was contacted by telephone? The phone numbers (mine and the receiver) were added to the order via your Customer Service.”

Posted 1 year ago

Good afternoon Frances, thank you for your review. I am so sorry to hear of this poor delivery experience, I understand the disappointment that may have been caused and this is definitely not what we want. We would love the chance to make this right so I have popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“I asked for the message inside the card to be altered via email as I could not access my account as I forgot the password. I had no response to my email and the messsge was not altered”

Posted 1 year ago

Hi Florrie, Thank you for your review although I am so sorry to hear that we didn't receive your email and therefore couldn't action your request... I have checked and couldn't find anything in our inbox, which I'm so sorry about. Feel free to email us at hello@bloomandwild.com if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“The ordering and delivery were fantastic , slightly disappointed in the flowers”

Posted 1 year ago

Good morning Fiona, thank you for your review. I am so sorry to hear of the disappointment caused by this bouquet, we want nothing but the very best for our customers so we would hate for you to be left feeling this way. I have popped you an email as we would love the chance to make this right and look into this right away. Hope to hear from you soon, Grace

Posted 1 year ago

“I really like the flowers but my recent delivery was a day late with no explanation. The implication in the email was that they weren't able to deliver but the recipient was in all day and lives in a numbered terraced house so it's not possible that was the issue. I understand delivery delays happen but it's not fair to suggest it's the customer's fault and not to admit it's just a delay”

Posted 1 year ago

Hello Jen, Thank you so much for taking the time to share your recent experience with us, although I am so sorry to hear about this delivery delay. It can sometimes happen that parcels sent with our free delivery option require an extra day to arrive, and we are so sorry if the wording in our communication implied it was down to the recipient. I have gone ahead and added a credit note on your account in case you want to pick our guaranteed delivery service next time. I do hope the flowers were greatly appreciated regardless, but please don't hesitate to contact our Customer Delight Team if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“My friend said that the flowers looked sad when she unpacked them but had started to perk up the following day I tried to explain that that was normal and that they would last a long time Hopefully they will as any I have had from you have lasted a week or more”

Posted 1 year ago

Hi Jill, We're sorry to hear that your friend's first impression of the flowers was not good as indeed they can look a bit thirsty on arrival but should definitely perf up within a couple of days and give a least a week of delight! :) Don't hesitate to get in touch at hello@bloomandwild.com if we can help with anything. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“I've sent some lovely flowers from bloom and wild however sadly they are inconsistent. Sometimes gorgeous and sometimes half dead flowers aren't really what I want to send. Such a shame. A particularly bad bunch was resent and was still very poor quality I was given a credit and chose something else and when they arrived some of the flowers had been swapped out so didn't look like the picture. I couldn't be bothered to say anything as at least they were ok. I understand these are fresh but what's the point in choosing if the end product isn't what I ordered. When sending flowers I'm finding it embarrassing to ask 'are they nice and fresh?' and have friends say the thought was there rather than that they were gorgeous especially when I haven't picked the cheapest!”

Posted 1 year ago

Hi Sue, Thank you so much for taking the time to share your recent experiences with us, although I am so sorry to hear about your disappointment. We work hard on making sure every single bouquet is an absolute delight for the recipient, so I am so sorry if this has not been the case lately. Please don't hesitate to send us an email on support@bloomandwild.com, quoting number 3485815, so we can put things right for you. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“The products are brilliant, ordering is so difficult I had to get help from my daughter, I tried on line and couldn't get through,so I phoned and couldn't get the order, the person on the phone said it wasn't available. My daughter managed to order and the young lady who received my gift was delighted with it.”

Posted 1 year ago

Dear Sandra, Thank you so much for taking the time to share your recent ordering experience, although I am so sorry to hear that you've had difficulties with our website. I'm glad your daughter managed to assist and that the flowers have been greatly appreciated. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“No problems ordering and there was a really lovely selection of flowers However I ordered letterbox flowers which weren't delivered by the via letterbox. Recipient had to collect herself the following day which wasn't satisfactory in this instance.”

Posted 1 year ago

Good morning Jackie, thank you for your review. I am so sorry to hear that the letterbox blooms were returned to the delivery office, this is definitely disappointing to hear. We would hate for you to have been left feeling disappointed and we would love the chance to make this right so I have popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“I Sent a plant to my bereaved sister in law.. it arrived very damaged which was very disappointing however she contacted the company before I was made aware of this and she was sent a replacement. I was glad to hear that but sad that she had to make a complaint in the first place at such a difficult time. I have been impressed with Bloom and Wild in the past and hope this is a one off.”

Posted 1 year ago

Good morning, thank you for your review. I am so sorry to hear that the very thoughtfully selected plant for your sister-in-law arrived damaged, this is definitely disappointing to hear and certainly not what we would expect. We want nothing but the very best for our customers, so we would hate for you to have been left feeling disappointed by this experience. If you could please pop us an email on support@bloomandwild.com, we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Sadly their DPD Courier decided to leave the flowers at the local Co-op Store, rather than deliver them to the receipients actual address. I had to ring the store and ask if someone would kindly take them to the address, as the receipient was self isolating due to COVID. When the flowers finally arrived at their true destination the box was damaged and the flowers in a poor state. I'm yet to hear from BLOOM and WILD. This was my first order with them”

Posted 1 year ago

Hello Judith, We are so sorry to hear that DPD didn't manage to deliver at the address this time around, this is indeed very disappointing to read. We really hope that the replacement bouquet made it ok this time and is greatly enjoyed. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

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Bloom & Wild is rated 4.9 based on 82,295 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.