Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,647 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 14th October 2025

5230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers ordered at 10 am on Tuesday for Thursday delivery didn't arrive til Friday at 12.38pm so missed the birthday. Tracking history shows they were not despatched til 9.30 pm on Wednesday.”

Helpful Report

Posted 6 years ago

Hi Joanna, we're so sorry to hear that the flowers arrived a day later than scheduled. They were sent on time, though unfortunately Royal Mail delivery isn't fully guaranteed. We do hope that the blooms were enjoyed, but we've added some credit to your Bloom & Wild account to allow you to upgrade to our Premium delivery service next time.

Posted 6 years ago

“The flowers arrived well on time, it was for my friend birthday. However got the picture from my friends and was really disappointed, not quite reflected the picture on the website. I was actually embarrassed, the flowers looked rather poorly. Sorry won’t be ordering again!”

Helpful Report

Posted 6 years ago

Hi there, thank you for your review, though we're sorry to hear that you were disappointed when seeing the blooms! Sometimes the blooms can look a little different just on arrival, as they need time to bloom, though if you can pop us the photo via email, we'd be more than happy to take a look for you!

Posted 6 years ago

“Flowers arrived on perfect time however there weren't as many as expected and they looked a bit wilted. They arrived on Friday and the greenery is now dying. I had thought at the price they were supposed to last a bit longer.”

Helpful Report

Posted 6 years ago

Hi Rachel, thank you for your review, though we're sorry to hear that the blooms were underwhelming and they don't seem to be lasting you. We've popped you an email to make this right!

Posted 6 years ago

“Flowers that I received were not as good as usual and withered quickly very disapointing.”

Helpful Report

Posted 6 years ago

“I ordered my wonderful mother-in-law a flowers to be delivered on her birthday. They were not delivered by Royal Mail and when they did arrive two days later they were squashed, dying as they'd been without water for three days...she cried. I'm so heartbroken for her. she is 82 and such a lovely lady I feel as I could have done better. She was amazing about it all offering advice ie why use Royal Mail and 'ram' a box of beautiful flowers through a letterbox and questioned the use of such flowers as Lizzy's owing to their fragile state and not lasting without water....a small bonus....I was refunded, customer service over the telephone was great.”

Helpful Report

Posted 6 years ago

Thank you for your review Sarah, though I'm so sorry to hear of the delay to your Mother-in-Law's flowers and then their eventual arrival. This is not the experience we want you or your loved one to have, and as we are always wanting to improve, it is great to hear your feedback. I'm very glad to hear that we were able to help over the phone, but if there's anything else at all that we can help you with, don't hesitate to let us know.

Posted 6 years ago

“The problem with using Royal Mail rather than delivering yourself is that you have no control. Royal Mail failed to deliver so flowers over 3 days in the box by the time my niece got them 2 days after the day intended - the anniversary of her moms death. Thank you for offering to redo them, but the moment was already lost”

Helpful Report

Posted 6 years ago

Hi Jane, I'm really sorry to hear these missed such a special occasion. We do try to make it as clear as possible when ordering and in confirmations that Royal Mail is not a guaranteed service, but I'm so sorry these were late. If we can make this up to you, please do let the Customer Delight team know.

Posted 6 years ago

“delivery and packaging was good, however the delicate flowers were squished and broke during transit so had to remove them from the display. The roses were not clean so had to take the outer petals off, as they were for someone else. I also left the response crd free to write a personal message and the company wrote on it to say that i decided not to leave a message! not what i was expecting - especially for the price..”

Helpful Report

Posted 6 years ago

Hi Amanda, I'm really sorry to hear these didn't arrive perfect. We do intentionally leave the guard petals on to protect them in transit, but I'm sos sorry if that wasn't clear from the care card. I'll also drop you an email to discuss the gift card a little more and make this up to you

Posted 6 years ago

“Disappointed with the flowers received. Photo on the website is misleading. Expensive for size of bouquet and unfortunately, unsure as to whether I will purchase these again.”

Helpful Report

Posted 6 years ago

Hi Sian, I am so very sorry to hear this. Please email us (hello@bloomandwild.com) and we will be happy to look into this and make this right. We would not want any bouquet to let us down.

Posted 6 years ago

“Sorry guys but you messed up the order, reduced the impact of the gift and didn't really compensate for it. V disappointed. Wouldn't use you again.”

Helpful Report

Posted 6 years ago

Hi Linda, I am so sorry to hear that we have not resolved this completely. I have requested that a Senior Customer Delight Associate review the details for you. I can see that you initially spoke on the phone to a colleague. Hopefully we can resolve this for you.

Posted 6 years ago

“I have managed to talk to the recipient of the flowers this weekend, and she didn't want to upset me, but she was disappointed with the flowers, particularly the roses, which were so droopy that they never recovered.”

Helpful Report

Posted 6 years ago

Hello Lyndsey, I am so sorry for the disappointment in your Blooms please drop us an email to hello@bloomandwild.com and we will be able to have a look into this for you.

Posted 6 years ago

“I sent these flowers to my mum as a thank you however when they arrive a number of heads had fallen off the stems and the leaves had gone limp. Nice idea however maybe not practical”

Helpful Report

Posted 6 years ago

Hello Lucy, Thank you for getting in touch, I am so sorry your Mums blooms arrived damaged, that is certainly not what we want. Please could you send us an email to hello@bloomandwild.com confirming the delivery post code and we can investigate further. Warm Regards, Emma

Posted 6 years ago

“Felt very disappointed having ordered from Bloom and Wild before, I purchased the Liberty Edition for a relative to celebrate their new arrival and I can safely say they did not look anything like the photo. Extremely disappointed, especially for the price I paid for it, when I could have purchased flowers at a supermarket that would have looked equivalent for a lot cheaper.”

Helpful Report

Posted 7 years ago

Dear Ghosia, We are terribly sorry to hear that you are disappointed with your bouquet. Quality control and providing good value for money are both so important to us. If you have not already, please email us (hello@bloomandwild.com) with more details or a photo. We absolutely wish to make this right for you.

Posted 7 years ago

“Flowers didn’t arrive - had ordered a birthday bouquet for a special birthday and they didn’t ever turn up. Delivery said they had arrived but my friend never received them.”

Helpful Report

Posted 7 years ago

Hi Katie, we are so awfully sorry to hear this! We'd love to look into this further and try to put things right. Could you just pop over a quick email to hello@bloomandwild.com containing the full delivery address and postcode? We do hope to hear from you soon.

Posted 7 years ago

“I ordered my flowers on fri 21st Sept expected delivery on 22nd but did not arrive until Tues 25th.They have been in water now for 24 hours and the snapdtagons have dropped all there petals already.So not overly impressed.”

Helpful Report

Posted 7 years ago

Hi Diane, I am so very sorry to hear that the flowers were delayed. That is completely outside of our delivery timeframe. If you have not already, please email us (hello@bloomandwild.com) and we will be happy to send a fresh bouquet to try and make this right. We absolutely want to make this up to you.

Posted 7 years ago

“I was not impressed with the first bunch of flowers but the second bunch were alright. Francesca on customers services was very nice and helpful.”

Helpful Report

Posted 7 years ago

Hi Peter. We're so sorry to hear that both bunches weren't as lovely as they should've been. We're yet to hear from yourself again regarding your second bunch of blooms and so if you would like to get back in touch on hello@bloomandwild.com we'd love to look into this further for you and help resolve the issue together.

Posted 7 years ago

Hi Peter, thank you for your feedback. Please just let me know if there's anything else at all I can help you with.

Posted 7 years ago

“Placed two separate orders in two days. Both arrived the day after they were supposed to and both selections of flowers were droopy and past their best when they arrived. Very small bunch of flowers - neither looked like anything like in the photos on the bloom & wild website!”

Helpful Report

Posted 7 years ago

Thank you for your review Chloe, I am so awfully sorry to hear that your blooms did not arrive as they should. We would really love to help put this right for you. Would it be possible to pop us a quick email on hello@bloomandwild.com so that we can take a further look into what happened?

Posted 7 years ago

“Flowers were not delivered on the 5th as ordered, but on the 6th when no-one was there to receive them. They weren't collected until yesterday and I only got photos from my sister last night......not looking very good at all. Had they arrived on time I'm sure they would have been lovely.”

Helpful Report

Posted 7 years ago

Thank you for your review Diana, I'm so sorry that these were held up and didn't arrive on the first day. If you have not already, please do email us (hello@bloomandwild.com) and we will be happy to make this right for your sister. We are so sorry for your experience.

Posted 7 years ago

“Not delivered through letterbox and no notification given to recipient so two days later found in garage - such a shame !”

Helpful Report

Posted 7 years ago

Hi Lynn, we're so sorry to hear that the blooms weren't spotted until two days after - there really should have been a card to let your recipient know. We've popped you an email so that we can make this up to you!

Posted 7 years ago

“The flowers did arrive on time but the quality wasn't good for the money. £23 for the daisy bunch. I could have spent a couple pounds more and got better ones delivered from my local florist. So unfortunately will not be using this company again.”

Helpful Report

Posted 7 years ago

Hi there, I am so sorry that you were disappointed with this bouquet. We take quality control very seriously so thank you for making us aware and if you have not already, please email us (hello@bloomandwild.com) and we will be happy to look into this for you. We absolutely hope we can resolve this for you.

Posted 7 years ago

“The idea of posting thru a letter box and then not is somewhat bemusing, suggest you look at different delivery methods. Runied the birthday surprise Posted the card thru the letterbox thou ?? 😂😂🙈 for redelivery”

Helpful Report

Posted 7 years ago

Hi Mark, I am so sorry to hear that your flowers were not posted. It is extremely disappointing when this happens and we would love to look into this for you. If you have not already, please email us (hello@bloomandwild.com) and we will do our best to resolve this for you.

Posted 7 years ago

Bloom & Wild is rated 4.9 based on 87,647 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.