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Bloom & Wild Reviews

4.9 Rating 82,103 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 4th May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 30th April 2024

Bloom & Wild 5 star review on 30th April 2024

4981

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late delivery as went to wrong depot and not enough flowers in the bunch”

Posted 1 year ago

Hi there Samantha - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

“I have had no notification that my order was delivered and received. So I have no way of knowing if it was on time or who delivered it. My sister has not said thank you (which she would normally) so I think it wasn't delivered.”

Posted 1 year ago

Hi there - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

“Arrived on time. Most underwhelming ‘bunch’ of flowers. Droopy, no problem, to be expected. Several flower heads had fallen off. Snapdragons dead. Recipient couldn’t stop apologising for me having wasted my money!!! Not the response you want when you’ve wanted to surprise someone! Some purchases over the years have been fine. This is not the first disappointment. Thought would give another chance. Wish I hadn’t! Couldn’t get through to anyone to speak with at Customer Service. Had to fill form in four times; before I ended up settling for credit!!! Just what I want… to waste money again!!! Certainly won’t be using or, recommending this company in the future.”

Posted 1 year ago

Hello There, Thank you for taking the time to review us. I am so sorry to hear that your blooms didn't arrive as expected. I am so sorry that this has happened and it has affected your experience with us! I would love to look into what has happened here and I would greatly appreciate the opportunity to create the Bloom & Wild experience we would expect. If that would be okay please email me at support@bloomandwild.com quoting your personal number of #3292378 Hope to hear from you soon Warmest wishes Nate

Posted 1 year ago

“Original delivery which was due on the 16th May was taken back to the Post Office by Royal Mail. Bloom & Wild arranged a new box of flowers but weren't able to deliver until the 21st May, which is very disappointing, and no refund offered just a DPD premium delivery service which isn't really a great benefit !”

Posted 1 year ago

Hello Karen, Thank you for taking the time to review us, I am so sorry that the blooms were sent back to the delivery depot, this only happens when delivery isn't possible due to a plethora of reasons but I understand how disappointing this can be and I would love to improve your bloom & Wild experience. I have sent you an email and I really hope to hear from you soon :) Warmest wishes Nate

Posted 1 year ago

“Really disappointed as I ordered for a specific delivery day. Only used the company as I wanted the tulips with bulbs. Would have gone somewhere else. Shame”

Posted 1 year ago

“The birthday flowers were ordered to arrive on a Saturday. Despite tracking showing they were dispatched they didn't arrive so will be 2 days late IF delivered on Monday. Back to M&S flowers for future. They always deliver on time.”

Posted 1 year ago

“I saw the flowers the day after they were delivered. The roses were wilted and the greenery was crispy. Extremely disappointing.”

Posted 1 year ago

Hello Sarah, Thank you for taking the time to leave your review. We're so sincerely sorry for both the delay here and the quality of the blooms that were received. We do guarantee all our bouquets to be enjoyed for at least 7 days so this is certainly not what we like to hear. Please do feel free to get in touch with us via support@bloomandwild.com using reference 3279783 and we can get this put right for you Hope to hear from you soon Zac

Posted 1 year ago

“Sadly, the letterbox flowers which I ordered for my Aunty’s 90th birthday arrived in very poor condition and over the following days they did not recover. I phoned Bloom and Wild last night and they are going to send a replacement. This was the first of a 3 month subscription so I really hope the next deliveries are of a very good standard.”

Posted 1 year ago

Hi Julie, I'm so sorry that your Aunt's blooms did not recover, especially as they were such special 90th birthday blooms! This is not the quality we would expect, thank you for bringing this to our attention and also for getting in touch. I can see everything is on track for delivery tomorrow morning and I hope the replacement brings lots of delight. I hope the standard of the replacement helps to put your mind at ease for the next few months of delight to come. Best wishes, Laila

Posted 1 year ago

“disappointing - purchased a bigger and better bouquet from a local florist for half the price”

Posted 2 years ago

Hello there, Thank you for taking the time to review us, so sorry to hear the blooms received were not to your taste and not enjoyed! That is never something we want to happen. I have sent you an email about it and hope we can get this sorted for you both and arrange something that feels more like the Bloom & Wild experience we would expect for our wonderful customers :) Hope to hear back from you soon Warmest wishes Nate

Posted 2 years ago

“So 3 out 3 orders not delivered on time. Looking at the 98% on-time rating, perhaps it’s just me you pick on. Your response? £10 off next time. Laughable that you think there will be a next time.”

Posted 2 years ago

Hi there Ed Thank you for taking the time to leave us feedback. I am so sorry you've had such a poor time with our service - I would absolutely love to properly rectify this situation for you. Please email us at hello@bloomandwild.com with the reference number 3245932, and we will do our very best to sort this out for you. Thank you for your patience, and I look forward to hearing from you. Warmest regards, David at Bloom & Wild

Posted 2 years ago

“I’ve used B&W previously and been happy but this time was a huge disappointment. I ordered flowers and paid extra for delivery on Saturday 16 April. Order was confirmed and delivery date but when I checked the status of delivery on the Saturday with DPD I was informed it wouldn’t be delivered until the following Tuesday. I specifically paid extra for delivery for a special anniversary so very dissatisfied. I contacted B&W who apologised and refunded which was decent of them but the recipient of the flowers didn’t receive the gesture I had hoped to comfort them with.”

Posted 2 years ago

Hi there Thank you for taking the time to leave us a review - I am so sorry you've had such a poor experience with our service! I have emailed you directly so we can rectify this situation properly for you. Warmest regards, David at Bloom & Wild

Posted 2 years ago

“For the first time you have let me down my delivery was fully 2 days late there were broken stems in the box I haven’t see them but my friend who received them told me”

Posted 2 years ago

Hello Alex, I'm so sorry to hear that the blooms were late and damaged. That's not what we want at all! I have popped you an email so that we can make this right for you. Thanks, Hannah

Posted 2 years ago

“I was extremely disappointed with loom & Wild…. I ordered an orchid for a very special occasion (my daughter’s 60th Birthday), and also it was a thank her for all she does for me (I am 85 years old)… but I am afraid this Company let me down. All day I was wondering if my orchid had arrived - to show her how much I loved and appreciated her. By the time it got to 6 o clock in the evening the orchid had still not arrived. I made numerous phone calls and had chats on their Chat Line but nobody could give me any assurance that my order would arrive. My whole day was focussed on this and I ended up in a very upset state as I was thinking my daughter would not have thought I had even remembered her birthday…. In the end I spoke - on a Chat line- and a young lady whose name I am sorry I have forgotten, refunded my money for the order. I intend to buy an orchid now for my daughter from elsewhere, but I have to say it caused me so much hassle on what should have been a Special Day all round…”

Posted 2 years ago

Hello Daphne Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you so we have sent you an email. Best regards Dina 💐

Posted 2 years ago

“The flowers arrived wilted a lot of them dead, if someone could get back to me regarding this ASAP.”

Posted 2 years ago

Dear Maria, Thank you for taking the time to share your recent experience with us, although I am so sorry to hear how disappointing this was. I have just sent you an email so hopefully I can put this right for you. Kind regards, Florie from Bloom & Wild

Posted 2 years ago

“twice now my delivery of flowers has not lasted....literally on a couple of days.”

Posted 2 years ago

Oh no! This doesn't sound right at all indeed. We have sent you an email yesterday to put this right for you so hopefully we will hear back from you soon. Kind regards, Florie from Bloom & Wild

Posted 2 years ago

“Just received letter box flowers for my birthday, they are in very bad condition. One rose broken and most of the others wilted. Very disappointed.”

Posted 2 years ago

Hi Denise, I am so sorry to hear that your experience was disappointing like this. We take the quality of our flowers extremely seriously so this is very disappointing to hear. We'd love to put this right and make it up to you in any way we can. Please drop us an email at support@bloomandwild.com quoting 'ticket 3231303' so we can find a resolution that works for you. (If you have any photos of your flowers that would be really useful to include in the email too, but no worries if not) Aidan (Customer Delight Associate)

Posted 2 years ago

“Unfortunately the flowers arrived late and I have been informed that they was not in a great condition. I decided to order through Bloom & Wild following the good reviews. Next time I have decided to use a local florist to the area i will send flowers. It was disappointing, and probably not your fault, but the fault of the delivery company.”

Posted 2 years ago

“I do not think you really want a review. If you do here goes! I ordered the flowers on Friday 1st April for a Monday delivery 4th April. I had an email saying the delivery people could not deliver on Sunday 3 April. Why (whoever they are)would they deliver on Sunday when it should be Monday I do not know? The flowers were then not delivered on the Monday. I contacted your people and told them to forget it and reimburse my credit card for which I had a confirmation email. Our friends had the flowers delivered on Tuesday!! Dates are important when sending gifts ad receiving them after the event is futile.”

Posted 2 years ago

Hi Ian. Thank you for taking the time to leave your review. I am really sorry to hear this. Please could you send us an e-mail to support@bloomandwild.com with the reference 3229716 so we can best resolve this with you. Our apologies again

Posted 2 years ago

“Unfortunately, my experience was not a good one. This isn't the review that you want, or one I wanted to write, but it needs to be brought to your attention and should be something you can look to address in the future. A good friend of mine passed away recently and I sent flowers to his lovely wife and children, a few days prior to the funeral. I was absoloutely shocked and annoyed to hear that the flowers were, unbelievably, sent back to the post office. I mean, come guys?! They're flowers, that grow outside, these flowers should have been left outside the house. Instead, they were returned to the post office and my friends wife had to collect them. Naturally, with the funeral and loss of her husband, she didn't get around to collecting them straight away and as a result, they were half dead and needed alot of work to salvage what she could. I paid in excess of £30 for your service, that I didn't receive, and more importantly - my friend didn't even get them before the funeral, just a dead bunch of flowers that she had to make the trip to collect. Very unhappy and will prob look elsewhere next time.”

Posted 2 years ago

Good morning Rhys, Thank you for taking the time to leave a review, though that is super disappointing. I am so sorry royal mail did not leave the flowers and they had to be collected! We really want to look into this, with yourself and our operations team so I have emailed you directly. Best wishes, Bryony

Posted 2 years ago

“Did not deliver, customer services wirse than useless. This is a company that is happy to take your money then simply not give a damn afterwards”

Posted 2 years ago

We are so sorry to hear this, we have found your enquiry with ourselves and we will get this seen to right away. We really do want to put this right

Posted 2 years ago

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Bloom & Wild is rated 4.9 based on 82,103 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.