Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,430 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 29th June 2025

5201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered these flowers for a friend that just had a baby as a surprise and when she received them and sent me a picture I was in shock as they didn’t look anything like the pictures on the website. They used different types of flowers and looked so cheap. So embarrassing and disappointing.”

Helpful Report

Posted 2 years ago

“Terrible. I choose this shop twice, and I must say the quality of flower is terrible each time. The first time is OK, just some petals broken. But second time the flowers went mouldy! Two of the four main flowers have been snapped. whose petals also broken and the stamens shown. Another one is totally sickly soft...Which is only shown on those deadly flowers. How on earth I could send flower like this to my friends? And the time is not on my side. even the staff offered me a replacement, it is impossible to be arrived before meeting my cousin. I will never choose them again. their consumer service is good. But the QUALITY IS PRIORITY. You may get the fine flower eventually after many many days, but you cost time, and miss the chance.”

Helpful Report

Posted 2 years ago

“My friend was, not surprisingly, out for lunch on her birthday and when she returned home (after only 2 hours away) the flowers had been left in the sun and she was so upset when she saw how wilted they were. Surely, in this weather, they could have been left in the shade with, preferably, a note through the letterbox to say where to look. I was concerned when you told me the flowers would be delivered between 8 a.m. and 8 p.m. - it's too vague. If you had given a more accurate timing I could have warned her - but they were meant to be a lovely surprise ha, ha.”

Helpful Report

Posted 2 years ago

Hello Rosemary, we are so sorry to hear this especially as they were a lovely gift for your friend on her birthday. We've just popped you an email to help put this right!

Posted 2 years ago

“Hi, We were disappointed with the delivery of the package as they were left over the gate and not through the letter box as I believe the box is designed for. The standard of the flowers was below our expectations as per the photos below.”

Helpful Report

Posted 2 years ago

Hello James, thank you for leaving your review and for attaching those photos as well. We are so sorry to see they are not looking as perfect as we'd expect. Could you please reach out to us via support@bloomandwild.com and we will do everything we can to put this right? Kind Regards Zac

Posted 2 years ago

“The plant was a gift for a friend. It arrived on time (great) but with insect damage to the younger leaves. It was very pot bound and once the plant was taken out of the lovely ceramic pot for a drinj of water it was hard to get back in. B&M refunded but a disappointing experience.”

Helpful Report

Posted 2 years ago

Hi there, thank you for taking the time to leave your review. I am so sorry one of the leaves was damaged on the plant and the roots made it hard for the plant to fit back into its pot, especially as it was a gift to your friend! I'm so sorry a replacement was not appropriate on this occasion and can see a full refund was processed for the disappointment caused here. I really hope the plant can still be enjoyed and that we get the chance to delight you in the future! Best wishes, Laila

Posted 2 years ago

“Arrived 1st August 2 flowers were rotten and 3 days later looked shocking - poor quality very disappointed as these were an anniversary gift”

Helpful Report

Posted 2 years ago

Morning Tricia, Thank you so much for taking the time to leave your review. I am so sorry to see your blooms like this, especially as they were a thoughtful anniversary gift, this is not at all what we expect! I have popped your images over to our quality team at the flower studio and also popped you an email over as we would love to put this right for you. Best wishes, Laila

Posted 2 years ago

“I was unhappy to hear the letterbox flowers I sent to a friend was not posted through the the door and was left on the doorstep, in full view of passers by. My friend was away overnight and I want to know why a neighbour wasn’t asked at delivery? A neighbour took it in early evening after it had been in full sun all day. It was lucky the flowers were not stolen. This is not the service I expect. I purposely ordered letterbox flowers to be put through the letterbox or at least left with a neighbour. It has really put me off using your service again.”

Helpful Report

Posted 2 years ago

Hello Bridget, Thank you for taking the time to review us today, I am so sorry that the gift didn't arrive as we would expect. That is never what we want! I have sent you an email about this, hopefully, we can get this back to a better experience for you. Hope to speak soon! Warm wishes Nate

Posted 2 years ago

“I had some flowers delivered recently since I had a bereavement and in all the time o have sent and received Bloom and Wild Flowers I was really disappointed. They just didn’t seem to do anything and does oretty quick even after following all the care instructions!”

Helpful Report

Posted 2 years ago

Hi Melissa, thank you for taking the time to leave us a review. First, we're sorry to hear about your bereavement, we send our condolences for your loss. Second, we're sorry to see that this has happened with your bouquet - it's definitely not what we would have wanted. We'd love to make this up to you, could you please send us an email with this query including the photo and your delivery address to hello@bloomandwild.com?

Posted 2 years ago

“A very ordinary handful of blooms that never delivered any joy. Perhaps it was the wrong week to order a bunch of roses from bloom and wild, perhaps it was the delivery? Either way, the flowers never fully revived and unlike previous gift orders that were wonderful and lasted many weeks, these had completely wilted and withered well within a week.”

Helpful Report

Posted 2 years ago

Hi there Annemarie Thank you for your review - I am so sorry that your flowers didn't revive! I have sent you an email directly, and I hope we can rectify the situation for you in full. I look forward to hearing from you, Warmest regards, David

Posted 2 years ago

“Bought a bouquet for a friends birthday and it was delivered on Thursday. When I arrived at hers on Friday I changed the water as the bouquet was already looking worse for wear. By Sunday the roses were dead and nothing else had really bloomed. Really disappointed as I bought these as I’d been impressed by I bouquet I’d received from bloom and wild. £28 wasted”

Helpful Report

Posted 2 years ago

“I RECEIVED A BOXED BOUQUET AS A GIFT FROM MY EMPLOYER BUT, UNFORTUNATELY, THE FLOWERS WERE MORE OR LESS DEAD UPON ARRIVAL. I FOLLOWED THE INSTRUCTIONS IN THE BOX WITH THE FOOD AND WATER ETC. BUT TWO DAYS LATER THE SUNFLOWERS WERE IN A DREADFUL STATE AND THE PINK ROSES HAD GONE BROWN. I RANG BLOOM & WILD AND A VERY HELP LADY TOLD ME THAT THE SUNFLOWERS SHOULD BE KEPT IN THE SUNSHINE (WHICH THEY WERE) AND THAT THEY LEFT THE BROWN PETALS ON ON PURPOSE!!!!. SHE KINDLY ARRANGED FOR A FRESH BOUQUET TO BE DESPATCH TO ME AND IT ARRIVED LAST WEDNESDAY. UPON OPENING, IT LOOKED SLIGHTLY BETTER THAN THE FIRST BATCH, WITH NO SUNFLOWERS TO COMPARE WITH, BUT BY SUNDAY (FOUR DAYS LATER) THE FLOWERS ARE ALMOST COMPLETELY DEAD AND TODAY THEY LOOK DREADFUL. PLEASE BE CAREFUL WHEN USING BLOOM & WILD WITH POSTAL DELIVERIES. DISAPPOINTED FROM TUNBRIDGE WELLS.”

Helpful Report

Posted 2 years ago

“Flowers haven’t arrived”

Helpful Report

Posted 2 years ago

“Did not arrive on the day they were meant to. Nice flowers but a day late!!”

Helpful Report

Posted 2 years ago

Hi Alan, I'm really sorry to hear your blooms did not arrive when expected. I'm also so sorry if it was missed when ordering that out that our free delivery option can occasionally take an extra working day in transit and is not guaranteed for the date chosen. This is something we really do aim to make clear and will of course be sure to feed this back to the relevant team. I'm delighted to hear your blooms were nice and hopefully were much enjoyed, we have popped you over an email as we wouldn't want to leave you feeling disappointed. Best wishes, Laila

Posted 2 years ago

“We're half dead on arrival for my poor mother in law who not got long left either!”

Helpful Report

Posted 2 years ago

“Absolutely shocking the idea were brown. I did email you & sent pictures! And had no reply”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. We are so sorry to hear this! We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 2 years ago

“This was the 2nd time I had used this company and been let down. This time they didn’t include the message for my girlfriends 40th birthday….so flowers arrived but no message. Very disappointed. They offered a refund but failed to do the only thing they had to get right…”

Helpful Report

Posted 3 years ago

“I ordered a bouquet for a friend on Wednesday, 29 June, 2022 as a surprise and found out today that they had not been posted through the letter box as promoted by your service. Instead they went to the sorting office and my friend was unable to pick up the surprise gift until today. I was terribly disappointed as they will be dead. What a shame.”

Helpful Report

Posted 3 years ago

“Sent a bouquet to my friend and she sent me a picture of what she received. I am really disappointed as there was alot of greenery and not alot of flowers. Definitely not worth £25.”

Helpful Report

Posted 3 years ago

Oh no! We are so sorry to hear your disappointment... This is never what we want for our customers. If not done already, could you please send us an email (and a picture if possible!) at support@bloomandwild.com, quoting 3341789, so we can have a look into it for you? Kind regards, Florie from Bloom & Wild

Posted 3 years ago

“I ordered peonies fir Mon 27th they still haven’t arrived. I did try & contact you to tell you on Wednesday. They may have gone to wrong address but not mine.”

Helpful Report

Posted 3 years ago

“Poor customer service. Very difficult to delete my subscription via the app.”

Helpful Report

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,430 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.