Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,431 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 7th July 2025

5202

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only ordered twice from bloom and wild, this being the second time (lucky I hope) the first time was in may last year and they turned up all wilted, I hope this doesn't happen again.”

Helpful Report

Posted 3 years ago

“£31 bunch of flowers that arrived in good time but very poor blooms. Most died before they even flowered. I'm very embarrassed about having these flowers delivered. Brown & shriveled before they even opened. I'd have felt better not even bothering to send flowers, even sending an email with my best wishes would have been better. Mortified.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to review us, I am so sorry the gift didn't bloom and last as we would have both expected! We would love to make this right for you both, I have sent you an email about this. I hope to hear from you soon. Warmest wishes Nate

Posted 3 years ago

“Flowers ordered the day before in plenty of time for a special occasion the following day checked at 8 am flowers despatched and promised delivery Indeed tracking said on there way every time I checked still out for delivery When I checked at 7 30 pm I got a reply Delivery will be tomorrow but don’t worry the flowers will be ok Not the point when you order flowers you want them on the day you requested As normally for a special occasion very poor service for the price changed and after the flowers have been boxed with high temperatures today dred to think what they will look like after 24 hours in a van”

Helpful Report

Posted 3 years ago

Good morning Stephen, Thank you for taking the time to leave a review, this is really disappointing and I am so sorry, I have emailed you directly so we can put things right for you! Best Wishes, Sol

Posted 3 years ago

“Used to be great but not now. Delivery timing is awful. I ordered 31st May for 7th June delivery - an important date for our family. It’s now 3 days late. So you cannot rely on your flower gift arriving. It used to always arrive on time but not now. This is the third lot my family have ordered for a specific date and delivery has failed. Better to research a local company in the area you are sending to.”

Helpful Report

Posted 3 years ago

Good morning Annie, Thank you for taking the time to leave a review, this is really disappointing and I am so sorry, I have emailed you directly so we can look into this and put things right for you! Best Wishes, Bryony

Posted 3 years ago

“Ordered a rose plant for my Aunt on her birthday it never arrived 😡😡😡”

Helpful Report

Posted 3 years ago

Hi there - Thank you so much for leaving us a review. I am really sorry you experienced such a poor delivery. I have emailed you directly, and I hope we can fully rectify this situation for you. I look forward to hearing from you, warmest regards, David

Posted 3 years ago

“Really unhappy this time Roses were brown Hydrangea heads far too big for the arrangement only 3 peonies I sent this bouquet to my mum too cheer her up it had the opposite effect. Mum has complained to you and you have offered her an alternative arrangement but not a word from your company to me (the customer also about any of this) Not happy and will not be using you again Just mot good enough!”

Helpful Report

Posted 3 years ago

Dear Susan, I'm incredibly sorry to hear this. This is certainly not the experience we wanted for your mum or yourself. I can confirm that we have arranged for a replacement to arrive soon. The recipients normally don't wish to inform the sender, and we only get in touch if asked directly by the recipient. However, I can certainly understand the disappointment. Please do accept my sincere apologies for this once again. If there is anything further we can help with; please do feel free to email us at support@bloomandwild.com with the reference 3308834. I hope your mum enjoys the upgraded replacements we have sent. Please do let us know if there is anything further we can help with in the meanwhile. Warmest, Sol

Posted 3 years ago

“Flowers almost dead, tiny bouquet. Contacted Bloom and Wild to give them an opportunity to put things right. Two emails ignored. Avoid.”

Helpful Report

Posted 3 years ago

Hi there David - thank you very much for leaving us a review. I am so sorry for the disappointment caused here, I checked the system and I cannot see any emails from you I'm afraid so I've just reached out directly. Please do feel free to get back to me there so we can get this put right. Zac

Posted 3 years ago

“I have used bloom and wild many times and always been impressed. I have received the ‘Charlie’ bouquet twice in the last eight months. The first time I was so impressed by how long the bouquet lasted. I received this bouquet again today and I was disappointed by how much smaller the bouquet was compared to eight months ago. The price does not reflect this and the bouquet looks somewhat flat and disappointing. It is certainly not worthy of the price tag that it comes with. I am disappointed as I could have picked up several bouquets of supermarket flowers for the same price, if not cheaper.”

Helpful Report

Posted 3 years ago

Hi there Thank you for taking the time to leave your review, though I am so sorry you were left feeling disappointed this time. My colleague has emailed you directly to hopefully try and fully rectify this situation - we look forward to hearing from you! Warmest regards David at Bloom & Wild

Posted 3 years ago

“I received a replacement bunch of flowers late last night, due to the roses in the first bunch lasted 4 days. The majority are ok but one was dead. As a replacement I would have thought they made sure all the flowers are fresh. I have ordered many times from this company before and the last time I had to complain. I feel the quality is no longer a priority as it was in the beginning.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave your review though I am so sorry to hear about your experience here, especially as this was a replacement! Quality is still as much of a priority as it was when we first started, if not more, so I'm sorry to see this. Please do contact us at support@bloomandwild.com with reference 3297146, if we are not already in touch, so we can take a further look into this for you and continue trying to put this right for you. Best wishes, Laila

Posted 3 years ago

“Sour experience with bloom and wild , I understand it's out of there control when there flowers are sent through a courier,but end of the day it comes back to the company image , I informed bloom &wild about my experience in march 22 and yet to hear anything back to resolve the issue.what an absolute joke! Not only has this had a negative impact on my further custom,the gift I purchased ruined my mother's birthday present 🎁,”

Helpful Report

Posted 3 years ago

Hi there Kieran - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - my colleague has emailed you directly so we can try our best to fully rectify this situation for you. I'm sorry once again, and I hope we can fix things for you. Warmest regards, David at Bloom & Wild

Posted 3 years ago

“Late delivery as went to wrong depot and not enough flowers in the bunch”

Helpful Report

Posted 3 years ago

Hi there Samantha - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 3 years ago

“I have had no notification that my order was delivered and received. So I have no way of knowing if it was on time or who delivered it. My sister has not said thank you (which she would normally) so I think it wasn't delivered.”

Helpful Report

Posted 3 years ago

Hi there - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 3 years ago

“Arrived on time. Most underwhelming ‘bunch’ of flowers. Droopy, no problem, to be expected. Several flower heads had fallen off. Snapdragons dead. Recipient couldn’t stop apologising for me having wasted my money!!! Not the response you want when you’ve wanted to surprise someone! Some purchases over the years have been fine. This is not the first disappointment. Thought would give another chance. Wish I hadn’t! Couldn’t get through to anyone to speak with at Customer Service. Had to fill form in four times; before I ended up settling for credit!!! Just what I want… to waste money again!!! Certainly won’t be using or, recommending this company in the future.”

Helpful Report

Posted 3 years ago

Hello There, Thank you for taking the time to review us. I am so sorry to hear that your blooms didn't arrive as expected. I am so sorry that this has happened and it has affected your experience with us! I would love to look into what has happened here and I would greatly appreciate the opportunity to create the Bloom & Wild experience we would expect. If that would be okay please email me at support@bloomandwild.com quoting your personal number of #3292378 Hope to hear from you soon Warmest wishes Nate

Posted 3 years ago

“Original delivery which was due on the 16th May was taken back to the Post Office by Royal Mail. Bloom & Wild arranged a new box of flowers but weren't able to deliver until the 21st May, which is very disappointing, and no refund offered just a DPD premium delivery service which isn't really a great benefit !”

Helpful Report

Posted 3 years ago

Hello Karen, Thank you for taking the time to review us, I am so sorry that the blooms were sent back to the delivery depot, this only happens when delivery isn't possible due to a plethora of reasons but I understand how disappointing this can be and I would love to improve your bloom & Wild experience. I have sent you an email and I really hope to hear from you soon :) Warmest wishes Nate

Posted 3 years ago

“Really disappointed as I ordered for a specific delivery day. Only used the company as I wanted the tulips with bulbs. Would have gone somewhere else. Shame”

Helpful Report

Posted 3 years ago

“The birthday flowers were ordered to arrive on a Saturday. Despite tracking showing they were dispatched they didn't arrive so will be 2 days late IF delivered on Monday. Back to M&S flowers for future. They always deliver on time.”

Helpful Report

Posted 3 years ago

“I saw the flowers the day after they were delivered. The roses were wilted and the greenery was crispy. Extremely disappointing.”

Helpful Report

Posted 3 years ago

Hello Sarah, Thank you for taking the time to leave your review. We're so sincerely sorry for both the delay here and the quality of the blooms that were received. We do guarantee all our bouquets to be enjoyed for at least 7 days so this is certainly not what we like to hear. Please do feel free to get in touch with us via support@bloomandwild.com using reference 3279783 and we can get this put right for you Hope to hear from you soon Zac

Posted 3 years ago

“Sadly, the letterbox flowers which I ordered for my Aunty’s 90th birthday arrived in very poor condition and over the following days they did not recover. I phoned Bloom and Wild last night and they are going to send a replacement. This was the first of a 3 month subscription so I really hope the next deliveries are of a very good standard.”

Helpful Report

Posted 3 years ago

Hi Julie, I'm so sorry that your Aunt's blooms did not recover, especially as they were such special 90th birthday blooms! This is not the quality we would expect, thank you for bringing this to our attention and also for getting in touch. I can see everything is on track for delivery tomorrow morning and I hope the replacement brings lots of delight. I hope the standard of the replacement helps to put your mind at ease for the next few months of delight to come. Best wishes, Laila

Posted 3 years ago

“disappointing - purchased a bigger and better bouquet from a local florist for half the price”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to review us, so sorry to hear the blooms received were not to your taste and not enjoyed! That is never something we want to happen. I have sent you an email about it and hope we can get this sorted for you both and arrange something that feels more like the Bloom & Wild experience we would expect for our wonderful customers :) Hope to hear back from you soon Warmest wishes Nate

Posted 3 years ago

“So 3 out 3 orders not delivered on time. Looking at the 98% on-time rating, perhaps it’s just me you pick on. Your response? £10 off next time. Laughable that you think there will be a next time.”

Helpful Report

Posted 3 years ago

Hi there Ed Thank you for taking the time to leave us feedback. I am so sorry you've had such a poor time with our service - I would absolutely love to properly rectify this situation for you. Please email us at hello@bloomandwild.com with the reference number 3245932, and we will do our very best to sort this out for you. Thank you for your patience, and I look forward to hearing from you. Warmest regards, David at Bloom & Wild

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,431 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.