I ordered a tied bouquet for my son and his family as his wife's mum had died.....so to send love and sympathy. It was to arrive last Thursday...it did, but to the wrong address. The person I spoke to was adamant I had put the wrong house number on it. Royal Mail sent me a photo of the box at a front door....not our sons6house. I know for sure that I did not put the wrong house number on my order. My son went to the address where the flowers were...2 days later....and the person gave the flowers to him. It annoys me for 2 reasons: I did not put the wrong number and the recipient should not have taken the flowers....especially if they read the message of sympathy. I have been offered 50% off my next order ....it has been added to my account apparently but I dont have an account. All very unsatisfactory.