Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very good, love the style”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“happy with the tv stand but wasnt the dimensions stated already put together before i realised”

Helpful Report

Thank you for taking the time to review your product and our service. Please be assured that I have passed your feedback comments on to our marketing team so that they are aware of this matter - Thank you for letting us know. We hope to do business again in the near future. Kind regards, BFW

“Very pleased with the quality and speed of delivery”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“I was very impressed with this company I ordered a bathroom shelf / towel rail . It arrived in 2 days , earlier than expected. I am extremely pleased with the unit.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Love my tv cabinet looks fantastic, a bit daunting looking at the flat pack however easy to put up and looks great ... ❤”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Love my new mirrored bedroom furniture. Delivery guys were a great help. Will definatley order from these again”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Excellent, delivery on time, good communication. the chairs I bought are well made and are exactly as described. look great in my office and have had many favourable comments about the look and how comfortable they are. Good Job!”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Good service. Arrive don time. Well packaged. Excellent tracking and communication. Good product at a veyr fair price. Highly recommended.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Fast delivery, parcel arrived when they said it would and in good condition. A link was provided allowing me to easily track my delivery. The shelves were good quality and great value for money.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Fast and efficient service, kept informed at all times. Bit dubious of delivery company they use as they haven’t got very good reviews but I couldn’t fault them. Would certainly order again from BFW”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Really bad quality furniture”

Helpful Report

Hi there, I am very sorry that you feel this way. We have dealt with this matter and after reviewing the images, we concluded that this was in fact courier damage which the courier have accepted. We have since rectified the matter for you by which you agreed to a part refund to keep the item as it stood. I apologize that the item was damaged upon arrival however am glad that we have since managed to resolve this matter for you. Kind regards, BFW

“Cheap and cheerful furniture, lots of minor defects, delivery unfo very unclear, first package arrived with large damage to two panels, they sent out replacements but they took ages to arrive which was a pain as we had ordered the item specifically for the short delivery lead times”

Helpful Report

Hi there, We apologize that the item arrived with problems. Having reviewed the correspondence via email, we understood that the damages to the item occurred in transit - We was never made aware of any further issues with the problem having minor issues - Please let us know more about the minor issues and we can assist further. We apologize that you felt that the replacement parts took too long to arrive - We do have to advise to allow up to 5 working days for the parts to arrive. We apologize again for this having happened to you. Thank you. BFW

“I’d give no stars if possible, without going into too much detail; chairs were faulty and customer services was appalling and untrustworthy. In the end I gave up, put the chairs in the bin, accepted that id been ripped off and put it down to experience. If you buy cheap, you sometimes get rubbish!”

Helpful Report

Hi there, I am very sorry to read this. We did offer an exchange however a case was opened against us via Paypal which indicated a return for refund. We adhered to both a return for refund which we accepted via Paypal but also confirmed via emails that if you preferred to exchange, we could do so however the case would need to be closed as it was a different outcome to the claim. We did respond to your messages however had started to receive no replies. I apologize that you had initial issues however we really have tried to help as best we can in this instance. Kind regards, BFW

“Good service all round from Big Furniture Warehouse. There was no delivery charge to pay and pleased with the cost of chair. I could track my order too”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Love my product Came really fast and good value for money”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“We bought the grey ottoman as a toy box and really pleased with how it went together and looks lovely in our living room. It’s a shame the lid isn’t a softer shut but still really pleased”

Helpful Report

Thank you for taking the time to review your product and our service. Please be assured that we will pass your feedback on to our quality control team regarding the comments regarding the item lid - Thank you for making us aware. We hope to do business again in the near future. Kind regards, BFW

“We have made several purchases from Big Furniture Warehouse delivery is spot on and products are good value for money and customer service would be really hard to be beaten delighted to have found them on the internet”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Excellent quality superb quick delivery too”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Brilliant company, all round professional service and cheaper than everywhere else too!”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“This company delivered my item to a neighbour at an address 350 miles away despite me emailing them within an hour of purchase on EBay after realising the wrong address was on the order. They ignored this. They have £109 of my money and won’t accept that they should have responded more quickly to my email Therefore I am £109 out of pocket and I have no item. Disgracefully unsympathetic- do not trust them!”

Helpful Report

Hi there, I am very sorry that you input the incorrect address on your eBay order. As per eBays policies, once an order is placed we have to ship to the address provided and therefore cannot change the delivery address. With the above in mind, the goods were shipped to the address provided on the order. We received your messages after the goods had been shipped from our warehouse therefore at this stage we was unable to cancel the order as it was in transit to the delivery address you provided to us. I apologize that we was physically unable to change the address when the item was out for delivery to the address we was provided with on your order. Kind regards, Carrie

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews