Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Recently purchased Lancaster living room furniture. Delivery was made within 48hrs and was keep informed during this time. All furniture was flat packed but instructions was straight forward, all pieces present and good quality furniture. Would definitely recommend.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are happy to read that you would recommend us and that you had no issues. We hope to have dealings with you again in the near future. Kind regards, BFW

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Really good quality, easy to put together. Really pleased with the wardrobes - would definitely recommend!”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“We are very happy with purchase,good quality”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Very impressed with the product but a bit fiddly putting it together as we had to make holes for the hinges and feet 😢 apart from that the product is very well made and looks gorgeous in our bedroom! 🤗”

Helpful Report

Thank you for taking the time to review your product and our service. Apologies for the issues with the pre-drilled holes - I will be sure to pass this feedback on to our quality control team to assess further internally. Thank you for letting us know. We hope to do business again in the near future. Kind regards, BFW

“Ordered a storage box with slow close lid. Although had great service and communication from company in receiving replacement panel and mechanism for slow close lid, still disappointed as lid still slams shut when it reaches half way closed. Also says that the box can be sat on but the lid bends when when sat on. Lovely looking product but doesn't meet my needs as it was meant to be a toy box for a small child that can be sat on and keep her fingers from getting trapped.”

Helpful Report

Thank you for taking the time to review your product and our service. Thank you for letting us know about the issues with your lid - We will be sure to make our quality control team aware of this matter so that it can be looked in to internally - Thanks again. We hope to do business again in the near future. Kind regards, BFW

“Item came next day. Well packed and just as discription and picture. Otterman box.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Arrived quickly and good communication. Just beware of the delivery company. Threw my item over my fence and consequently damaged my unit. Ensure you are in when due to be delivered, otherwise you may end up having to glue and fix your items.”

Helpful Report

Thank you for taking the time to review your product and our service. Apologies for the issues with the courier service. I will be sure to make management aware of this incident so that we can look in to the matter further internally. We hope to do business again in the near future. Kind regards, BFW

“Super fast deliver and great piece of furniture very happy”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“quick next day delivery ,good service ,product as described strong and steady very pleased with it .”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“If you live up a stair be prepared to lift the furniture with the delivery guy. If building up, the other reviews say 15 minutes. I would say check the length of the bolts because the screws might not be long enough to attach the furniture together, but the staff are happy to order bigger ones! Also the screws to attach the back panel do not want to screw into the mdf strips with an electric drill or manual screw driver. I'm still trying to fix this but the couch looks good”

Helpful Report

Thank you for taking the time to review your product and our service. Thank you for advising us about the issues with the bolts - I will be sure to check that our quality control team are aware of this so that the matter can be looked in to internally if not already. Thanks again. We hope to do business again in the near future. Kind regards, BFW

“Lovely furniture but one of the draws came broken and I was unable to contact anybody regarding this.”

Helpful Report

Hi there, I am very sorry to read that one of the drawers came broken and that you was unable to contact us. If you could email us on: customerservices@bigfurniturewarehouse.com advising the part number/letter from the assembly instructions for the damaged panel, we will gladly assist in having this part replaced for you. We do have a contact us page on our website but also our direct contact number. We also send generic messages to our customers with updates on their orders which can be replied too - Could you let me know which of these methods you tried using to reach us? I apologize again for this. Kind regards, BFW

“Great price, quick delivery, no problems. Never bought from big furniture warehouse before but would happily do so again.”

Helpful Report

“Very slow response on email and phone up twice to be told they will ring back which never happened”

Helpful Report

“Beautiful chest of drawers at a fantastic price. Prompt delivery, will definately buy from here again”

Helpful Report

“Table is nice but instructions werent as clear as they could be”

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“Excellent Service, speed of delivery and quality product. Will be buying another one for my other son”

Helpful Report

“Easy to use website, we ordered a beautiful window seat. It arrived quickly and safely and is perfect . Great value too”

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“Love the chair....shame the material under the chair was damaged. Had to mend it myself. Chair wasn't delivered in the time slot given.”

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“Ordered before 12noon for a next day delivery but you claimed the payment had not gone through despite it leaving my Paypal account at around 11.30am Therefore you could not deliver when I needed so I had to phone to get my money refunded and to cancel the order. Not great.”

Helpful Report

Hi there, We apologize that your payment did not reach us in time to qualify for next day delivery. We understand that this may well have been some form of technical glitch within the system and can only apologize that this happened to you. Kind regards, BFW

“Great quality at a great price ! No faults”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews